Hotels Near Pilot Travel Center in Birmingham

Everything is fine. The new hotel is worth recommending.

I am usually pretty easing going when it comes to reviews. I booked this room based of the name Tapestry. I love some other in the area but decided to try The Kelly. Never again. First, Staff were amazing and that’s it. Richardo and James. Room: 1207 Very dirty on check in. See photos. Bottled Waters had been refilled and top screwed on. Not fresh and I was just floored that housekeeping would do this. Floor in the bathroom was so sticky and not clean. The shower had mold. Towels were dirty. The bed was dirty. I called and James sent housekeeping up to change the sheets. She didn’t touch the duvet. Which I think had feces on it. Idk. The phone didn’t work. The shower was room temp and it was awful. I just wanted a hot shower. I ran it too for a while. The bed and mattress is hard as a rock. I came home with my pillows to find a roach on one of my pillows. The hotel is old and not remodeled. Given it is a very very old building Hilton has put bandaids on so much from lights to fixtures and paint. Carpet and elevators disgusting and sticky and dirty. Noise! Awful. Multiple train tracks on one window side. The other windows constant drag racing at all hours of the night. Crappy night sleep. Bar: The wine was fine. Menu looked not appetizing at all. I ate elsewhere. Hilton needs to figure this out. Doing an injustice to its employees and hotel guests.

Relatively not so safe around, but not bad

This was a great place to stay that was in downtown Birmingham and close to Children’s Hospital where we needed to go. The room was clean and comfortable. The bed was a little too soft, but the room was great other than that. The hot breakfast was also great and had several options. We would definitely stay here again!

The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking.