Premier Inn Birkenhead Town Centre

After a long and arduous trip to the hotel the welcome we received was fantastic. Two staff on duty in reception and the could do enough for us. They supplied us with all the relevant information we needed suck as restaurants opening time and how to top up on tea and coffee if needed as we as getting clean towels when needed. The hotel is located close to other eateries and locals as well as an easy 15 walk to the ferry terminal for Liverpool.

My 14 year old son and I had tickets to Anfield for the first time but unfortunately another hotel through another booking site had let us down. Extremely last minute we were able to book a room at the Premier Inn, Birkenhead. All the staff were fantastic but I'd like to especially call out Stacey who was exceptional. We were made to feel warmly welcome and were also advised of local travel tips to get to the ground which were invaluable. Highly recommend.

The hotel has lovely rooms, friendly, courteous and professional staff. It is easily accessible. The restaurant seems small, if eating with family, might need to go a bit early due to space, as it seems to be an issue during peak moments in the morning.

As always with Premier Inn the room was clean and comfortable. Breakfast and evening meals great. Special mention for the staff on Sunday and Monday evenings (27th & 28th October 2024, Jane, Caitlin and Kieron if the notice board was correct) , very friendly, polite and efficient.

To put the following into context, I've stayed here a few times previously to go to Tranmere games, without any problem. On this occasion, I arrived, was checked in by a staff member and left my luggage in the room and went to the game. On my return at about 10,30, no sign of any staff, got into the hotel and room with my keycard and tried to go to bed and sleep. However there was something making a noise in the room, think from a ventilation shaft, which made for a poor nights sleep. After breakfast, which was decent as always, I couldn't find anyone to make aware of the issue-no clear guidance on how to make contact. I subsequently reported and received a very dismissive response from PI customer relations, which has prompted this review.

Stayed here for our forces weekend reunion, great staff welcome on arrival explained everything well, parking,food etc. Parking at the hotel was easy and you pay when u leave, advise if u leave every day you need to pay every day so i would park car and leave it there, £18 for 24hrs. Fresco kebab and pizza shop 2min walk and great food and good prices or weatherspoons also just around corner 5 mins. To get to Liverpool in taxi £20 or Train is £2 each way.