Top 5-Star Hotels in Bintan

*TLDR* Good: Service 10/10 Buggy around the resort!! KOPI TARIK for bfast was SO GOODDDDD really the best coffee ive ever had in my life Super value for money stay as compared to other resorts where you have to pay for literally everything even after the pricey $700 you paid for 2 nights Bad: Felt a little unsafe for two girls to walk back to our room cuz it was so dark No convenience store A little restrictive cuz you can only eat & shop from the options they have within the resort (nothing to shop also haha its just a gift shop with random swimsuits and souvenirs) Located a bit far from ferry terminal (1h) but transport provided! Went with a friend and was so amazed at the size of the resort 😳😳 really loved that we got to stay at the upper floor and there were 2 bicycles parked outside for us to get around the resort (but we just kept calling for buggy hehe - free btw!!) Resort was a little far from ferry terminal (1hr airconditioned coach ride) but they provided us a cookie and water for the journey! No convenience stores located within/around the resort and i just spent the entire 3d2n in the resort. Would recommend a 3d2n for a very relaxing holiday 👍🏻 We didnt manage to try all their activities but had a great time eating HAHAH their local indo food restaurant is a MUST GO 🤤 everything else was alright only but service 10/10 really HAHAHA would go back maybe next year Free activities: Morning yoga, stand up paddling, kayaking, teh tarik workshop, honey tasting, animal farm (u get to feed them for free too) etc Need to pay activities: Snorkelling (went during non-peak period so it was only us two with the instructor and an instructor-friend we made the day before), jetski, wakeboarding (this was fun.... And salty) etc

This place has the nice vibes of a traditional resort. Staff were largely polite, welcoming and friendly. There’s a large private beach area. However, my stay was marred by several issues. I booked a room with options for either a double bed or 2 twin beds. Upon arrival, I was told that there were no double beds available. I asked the staff if there’s anyone in a double bed room who’s checking out today, and told the staff I’m willing to wait if there is. She said there’s a guest in a double bed room who’s checking out that day, but she’s unable to “confirm”. She suggested that I take a room with 2 twin beds combined instead. Sensing that I’ve no choice, I reluctantly accepted it, and upon reaching that room, I saw the adjacent room with a double bed and the room looked vacant. I went back to the reception to ask if I could take that other room, and this time another staff took over and told me there’s a room with double bed for me but I have to wait for it to be ready. I agreed but felt perplexed why the first staff couldn’t have just told me the same thing. It’s not like I insisted on having a double bed room immediately, I already said I’m willing to wait. Another issue was the wifi. We all had problems connecting to the wifi, and when we finally got connected, the connection was often unstable. On the second night, there was a power failure and the electricity was out for several minutes. Overall, this is still a nice comfortable resort that makes a good getaway from the city. It will be even better if staff communication and wifi can be improved.

This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.

Zia is an exceptional individual at Banyan Tree, radiating friendliness and delivering impeccable service. Their warmth and dedication create an atmosphere where every guest feels valued. Zia's commitment to providing outstanding service shines through, ensuring that each interaction is marked by attentiveness and care. Their professional demeanor and genuine kindness elevate the experience, leaving guests with a lasting impression of hospitality at its finest.

1st time to Bintan and distance from bintan ferry terminal to our hotel is 10-15mins drive Given free upgrade from 1 bedroom. So happy🤩. Room is clean and spacious. breakfast spread is good and has lots of variety. Good place to relax but not for shopping becos there is no mall in Bintan and u need to travel to tanjung pinang if u wanna shop but don't expect it to be like Batam.

Room is very practical: spacious layout & clean. Comfortable bed. Bathroom is large & clean. Food options are also practical: tasty/ well- prepared. Not a wide variety but sufficient. I suggest limiting plastic bottled water provision for large group functions.Undoubtedly, that's up to the consumer. But hotel can make a stand on this.

First of all, strongly recommend this resort and appreciate for the service provided during our stay. We arrived quite early that morning, when we tried to check in, I was told that our room was not ready, which I could understand due to this early timing. After that, we left the luggage at concierge and went for fun and exploration in this resort. Around 2pm, we were told that the room was still not ready and spare room would be provided to us for resting purpose. Then four hours later, we were told that the room was ready and delayed due to WIFI connection issue, furthermore, complementary upgrade of another room with jacuzzi would be also an option for us. When we had BBQ in front of our room, resort staff delivered one box of pizza with their apology letter, which made me touch and surprised. Thumb up for this friendly and attentive service!! Looking forward to the next trip there!!

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.

A gathering of friends made special by the great and talented personality of the Club Med family. The special mention of Ling (eye for details, values the feedback) and Shaandy who were the first few people who made our trip turn from mediocre to special…..awesome. Narumi your sessions were VaVaVoom just like your personality. The Brazilian samba beat was always playing. Saarjit the “Man” for the food and beverage; we were delighted with the opulent spread. David the quirky sommelier. Too many lovely people…Joa your efficient problem solving ability….missing bag. Julien the “penghulu” loved your team and your Shoes❤️

Amazing experience at Doulus Phos ship hotel. Staying on this amazing Guinness world record ship is definitely one for the books for me. I was once able to bought a book on this MV Doulus when it was sailing to sell books worldwide. The view, the amazing staff and the facilities are truly one of a kind. It was monsoon when we stay that’s why we didn’t manage to enjoy the infinity pool. We would like to come back to experience the outdoor movie with bonfire, the infinity pool and the sunset dinner. The food is great (“, ) and we truly love the amazing warm hospitality of the staff. Definitely we will be back with our family during summer time. It is a good place for family, friends or a retreat. The facilities is huge, a lot if possible activities that can be done and enjoy and not to mention that the tranquility. There is also a spa, it is still under soft opening and still undergoing for improvement but nonetheless it is worth every penny you have.