L Ermitage Beverly Hills

Excellent hotel with service that I have never seen anywhere in the US, top-notch room cleaning, the staff will meet you from the car, help with your suitcases. The hotel staff pays attention to even the smallest details, for example, when you approach the hotel, at that moment one of the hotel employees is already walking to the elevator and calls it so that it is on the first floor for you, I did not even notice this at first, but when I saw it I was very surprised. This action speaks to how the staff pays attention to details. I do not often travel to the US and I am not very used to paying a deposit upon check-in (this is not common in the world), but here it was the highest of all the hotels I have been to, I was told $ 200 for 1 day of stay, which will be debited from your card, take this into account when planning your trip. When I arrived at the hotel, there was a very noisy renovation in the lobby and the hotel staff provided a deposit of $ 200 for food in their restaurant for this inconvenience. The service in the restaurant, as well as in the hotel, is also at the highest level for the USA, which is very rare to find in this country. Parking for cars is very expensive $ 70 per day, but there are many parking lots with normal prices within walking distance. Unfortunately, the pool at the hotel was closed until November, and this was not reported when booking through trip.com. The hotel staff said that I could find out from their website, or I should have received an email (it did not come). They convinced me that if you book through booking, then an email should have come with this information. The situation is controversial, perhaps trip.com is partly to blame here. They could not do anything about it, did not provide anything in return, this was a very big problem because we mainly chose this hotel because of the pool with a beautiful view on the roof and were left without it. They only offered to cancel the reservation and return all the money on the day of check-in.

It's old enough, not many residents. They provide guests with handwritten welcome cards, which is very thoughtful. The bedding in the room is very clean, but there are obvious water stains in the bathroom (the kind that can't be washed off). Overnight parking is $70, which is a normal price for hotels in this area, but it's really expensive. However, I suggest that you don't stay in this hotel recently, because they are renovating, the rooftop swimming pool is closed, the restaurant has been moved to the entrance, and the breakfast is really just some terrible bread (the croissants are not crispy enough and feel like they have been stored for a long time). The platform and the official website did not explicitly indicate that they are renovating.

The hotel facilities are relatively old, the cleaning is not timely, the parking fee is 70 dollars a day, and the service is very poor. I will not choose this hotel again in the future.

I really like the perfect hotel, location, service and breakfast. The swimming water is also at a constant temperature. Very comfortable suite. It is a luxury hotel with a good value for money compared to the gorgeous high-end hotels. Really should come again

Highly recommended, very big

One of the most satisfying hotels in Los Angeles, a little-known restaurant on the first floor. The food is amazing. I’ve never been there. I really didn’t know there was such a treasure restaurant hidden here. The room facilities are good and new. The internet is great and the bed and pillows are very comfortable. Toiletries need to be requested and not provided proactively. The room cleaning was very timely and attentive. The location is great, just off Rodeo Street, a few minutes walk away. The only drawback is that the floor is low, close to the road, and a bit noisy.

Valet parking is very convenient, but the location is average and the overall experience is not very cost-effective. It is worth mentioning that the room safe broke three times. The last time it could not be opened before check-out, I called the white woman at the front desk and called the maintenance department three times and still called me. Finally, I found another person and called him over in five minutes. Please take a closer look.

The service is like home; the details of the room design are like home; the location is within easy reach of the Beverly Hill Golden Triangle; the rooftop swimming pool and the 360-degree view of Los Angeles are unbeatable.