L Ermitage Beverly Hills

Excellent hotel with service that I have never seen anywhere in the US, top-notch room cleaning, the staff will meet you from the car, help with your suitcases. The hotel staff pays attention to even the smallest details, for example, when you approach the hotel, at that moment one of the hotel employees is already walking to the elevator and calls it so that it is on the first floor for you, I did not even notice this at first, but when I saw it I was very surprised. This action speaks to how the staff pays attention to details. I do not often travel to the US and I am not very used to paying a deposit upon check-in (this is not common in the world), but here it was the highest of all the hotels I have been to, I was told $ 200 for 1 day of stay, which will be debited from your card, take this into account when planning your trip. When I arrived at the hotel, there was a very noisy renovation in the lobby and the hotel staff provided a deposit of $ 200 for food in their restaurant for this inconvenience. The service in the restaurant, as well as in the hotel, is also at the highest level for the USA, which is very rare to find in this country. Parking for cars is very expensive $ 70 per day, but there are many parking lots with normal prices within walking distance. Unfortunately, the pool at the hotel was closed until November, and this was not reported when booking through trip.com. The hotel staff said that I could find out from their website, or I should have received an email (it did not come). They convinced me that if you book through booking, then an email should have come with this information. The situation is controversial, perhaps trip.com is partly to blame here. They could not do anything about it, did not provide anything in return, this was a very big problem because we mainly chose this hotel because of the pool with a beautiful view on the roof and were left without it. They only offered to cancel the reservation and return all the money on the day of check-in.

The hotel facilities are relatively old, the cleaning is not timely, the parking fee is 70 dollars a day, and the service is very poor. I will not choose this hotel again in the future.

One of the most satisfying hotels in Los Angeles, a little-known restaurant on the first floor. The food is amazing. I’ve never been there. I really didn’t know there was such a treasure restaurant hidden here. The room facilities are good and new. The internet is great and the bed and pillows are very comfortable. Toiletries need to be requested and not provided proactively. The room cleaning was very timely and attentive. The location is great, just off Rodeo Street, a few minutes walk away. The only drawback is that the floor is low, close to the road, and a bit noisy.