Hotels Near Karow Ponds in Berlin
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4.65km from Karow Ponds
With a stay at Hotel Pankow, you'll be centrally located in Berlin, within a 15-minute drive of Alexanderplatz and DDR Museum. This hotel is 6.9 mi (11.1 km) from Brandenburg Gate and 7 mi (11.3 km) from Checkpoint Charlie.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon. This hotel also features a television in a common area, tour/ticket assistance, and a banquet hall.
Grab a bite to eat at Cafe Pankow, a café which features a bar/lounge, or stay in and take advantage of the room service. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 43 individually furnished guestrooms. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Ttherealtyves 2019.11.24
I paid for a night without breakfast below €50. You can do that perfectly. The staff is very friendly and helpful. The room was small, as well as the bathroom, but only to sleep and shower absolutely OK ... for which the room was directly to the main street I received very little of it. At breakfast I can't say much I just saw it and there seemed it fresh and abundant. Little Manko the parking place is reached through another street. Then I just parked in one of the many quiet side streets. A lot of woods and a few woods.
4 review
3.7/5
Price from
TRY 2,309
per night
Gesundbrunnen | 8.68km from Karow Ponds
With a stay at Nena Hostel Berlin in Berlin (Mitte), you'll be within a 10-minute drive of Friedrichstrasse and Friedrichstadt-Palast. This hostel is 3.7 mi (6 km) from Alexanderplatz and 4.2 mi (6.8 km) from Brandenburg Gate.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Grab a bite from the snack bar/deli serving guests of Nena Hostel Berlin . Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Make yourself at home in one of the 52 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
2023.06.01
What a find! Not the best of areas but the hostel is very modern, super clean and tidy. Breakfast on offer too. Great selection of cold meats and cheeses. Croissants, yoghurt, cereals etc. Free coffees and teas from the urn although ' fancy' coffees and teas were available from behind the reception. Super WiFi. 5 min walk to the u bahn station. Great location. I will definitely be back.
15 review
3.8/5
Price from
TRY 588
per night
Gesundbrunnen | 8.93km from Karow Ponds
With a stay at Wyndham Garden Berlin Mitte, you'll be centrally located in Berlin, within a 10-minute drive of Alexanderplatz and Brandenburg Gate. This hotel is 4 mi (6.4 km) from Reichstag Building and 4 mi (6.4 km) from Berlin TV Tower.
Take advantage of recreation opportunities including a 24-hour fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a television in a common area.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Berlin? This hotel has facilities measuring 947 square feet (88 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 164 guestrooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, and housekeeping is provided daily.
2024.04.26
Stayed here for a weekend exploring Berlin. The location was good just a short walk to the train station which take you into the centre of Berlin or you can catch a tram from Miles outside the hotel to the train station if you don’t want to walk. The rooms were clean and spacious but a little tired however we thought this was reflected in the price we paid. We booked 2 rooms and ended up next to each other which was great, whenever I book 2 rooms in the UK we end up on different floors. We did have a 5am fire alarm wake up call where we were evacuated from the building for some time with no communication. There is a Lidl nearby to pick up supplies if needed. We would definitely stay here again when we return to Berlin.
72 review
3.9/5
Price from
TRY 2,396
per night
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Gesundbrunnen | 9.22km from Karow Ponds
With a stay at Ocak Hotel, you'll be centrally located in Berlin, a 5-minute drive from Friedrichstrasse and 8 minutes from Brandenburg Gate. This hotel is 2.9 mi (4.6 km) from Alexanderplatz and 4 mi (6.4 km) from Checkpoint Charlie.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and shopping on site. Additional amenities at this hotel include wedding services, a ballroom, and a vending machine.
Enjoy a satisfying meal at OCAK Restaurant serving guests of Ocak Hotel. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Berlin? This hotel has 7535 square feet (700 square meters) of space consisting of a conference center and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 177 air-conditioned rooms featuring MP3 docking stations and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
2023.02.09
Although the room are nice (good coffee and nicely furnished), the overall experience is rather poor. The staff (1 person only during day and the night shift) is far too inexperienced and likely all below the age of 20. We had the change room twice due to leakage in the air conditioning system. Making sure the wooden floor did not damage from the water, towels were used, but it was clear the staff didn’t bother and made a fuzz about giving us a new room. Also when you call the staff from your room with the room telephone, they do not pick up. When you call them with your cell phone, they pick up. Why? Further, we selected the hotel partially because of the good looking gym. Surprise, you pay for the gym, each time you use it: €15 per person. The Spa is not open, due to the fact that the hotel recently opened (?). It is clear that the hotel is significantly understaffed and that the service level is poor. Cost cutting is understandable post covid, but we got the feeling that the expenses applied for building this place were high, and that cost cutting may make this place profitable long time in the future. Location is good; close to well functioning public transport. Breakfast was fine, no worries there.
25 review
3.8/5
Price from
TRY 3,500
per night
Alt-Hohenschönhausen | 9.63km from Karow Ponds
With a stay at a&o Berlin Kolumbus in Berlin (Lichtenberg), you'll be within a 15-minute drive of Alexanderplatz and Checkpoint Charlie. This hotel is 6.2 mi (10 km) from Brandenburg Gate and 6.9 mi (11.1 km) from Potsdamer Platz.
Make use of convenient amenities such as complimentary wireless internet access, an arcade/game room, and a television in a common area. Additional features at this hotel include tour/ticket assistance, a banquet hall, and a vending machine.
Grab a bite from the snack bar/deli serving guests of a&o Berlin Kolumbus. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 214 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
SSara 2024.01.29
Everything was in order,
It was just loud for a long time in the evening.
People had no consideration for other people.
But what should you expect from a hostel?
It was basically good for one night.
Very Good
78 review
4.0/5
Price from
TRY 424
per night
10.2km from Karow Ponds
Located in Bernau bei Berlin, H24 Stadthotel Bernau is within a 10-minute drive of Barnim Nature Park and Brandenburgklinik Berlin-Brandenburg. This hotel is 8.3 mi (13.3 km) from Badestelle am Haussee and 8.3 mi (13.4 km) from Ein Centrum Deutscher Doggen OG Pankegrund.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and bike storage.
Grab a bite from the snack bar/deli serving guests of H24 Stadthotel Bernau. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-in, multilingual staff, and an elevator. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 94 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have separate bathtubs and showers and complimentary toiletries. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Excellent
2 review
4.4/5
Price from
TRY 3,611
per night
Berlin City Centre | 11.14km from Karow Ponds
You'll be centrally located in Berlin with a stay at St Christopher's Berlin Alexanderplatz - Hostel, within a 15-minute walk of Alexanderplatz and Berlin TV Tower. This hostel is 1 mi (1.7 km) from Museum Island and 2.1 mi (3.4 km) from Brandenburg Gate.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
At St Christopher's Berlin Alexanderplatz - Hostel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Make yourself at home in one of the 30 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
AAnastasia O 2023.06.10
Great hostel, located 10 minutes away from Alexanderplatz and with another station right outside the entrance. Nice staff, very clean and comfortable room and bathrooms, there’s also a bar downstairs and you get a discount if you show the room card.
Very Good
65 review
4.0/5
Price from
TRY 415
per night
Berlin City Centre | 11.49km from Karow Ponds
Radisson Hotel Group is implementing the Radisson Hotels Safety Protocol, a new program of in-depth cleanliness and disinfection procedures, in partnership with SGS, the world’s leading Health and Safety inspection company. The Radisson Hotels Safety protocol is an extension to the brand commitment which includes 20 Steps and an additional 10-Step protocol for Meetings and Events. These steps include hand sanitizing stations at all entrances, the use of Personal Protective Equipment-PPE, and protective screens, enhanced and recorded cleaning and disinfection frequency, social distancing in all areas of its hotels, reiteration of food safety standards and comprehensive staff training. For additional information please refer to www.radissonhotels.com/safe13;10;13;10;13;10;The Park Inn Berlin-Alexanderplatz awaits you in the historical centre of the capital, on the legendary Alexanderplatz and near to the Parliament Quarters. The hotel is located close to all public transportation and parking facilities. Within short walking distance you will find numerous historical sites and places of interest, for example Unter den Linden Boulevard, Museum's Island, Nikolai Quarters, Brandenburg Gate, Hackesche Hoefe as well as art galleries, theatres, many trendy restaurants and typical Berlin pubs located within the Prenzlauer Berg district.
GGuest User 2024.08.01
Located in central of Berlin, this is probably the tallest hotel in town. They have a really nice view over the city. Very convenient with metro and all the restaurants and shops around.
Rooms are clean but if you live high up, it’s hard to get mobile signal. Wifi doesn’t work so well when a lot of people are using it.
One of the biggest issue if you live higher than 20th floor, the elevator won’t stop at your floor for so long. Not sure how the elevators work, you may have to wait 10 mins for getting down to lobby at busy hours (etc lunch/ dinner hour)
Check in was easy and quick, and staff is friendly also.
Excellent
242 review
4.4/5
Price from
TRY 2,960
per night
Moabit | 12.25km from Karow Ponds
With a stay at a&o Berlin Hauptbahnhof, you'll be centrally located in Berlin, within a 5-minute drive of Brandenburg Gate and Potsdamer Platz. This family-friendly hotel is 3.4 mi (5.5 km) from Alexanderplatz and 1.5 mi (2.3 km) from Reichstag Building.
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and an arcade/game room. Additional features at this hotel include gift shops/newsstands, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of a&o Berlin Hauptbahnhof. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 300 guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and you can also request irons/ironing boards.
GGuest User 2022.06.06
This is not my first time staying at A&O Berlin. I have been there prior and immediately after the pandemics too. During this time, the quality of the service has been steady and a good one. The staff rather amicable and prompt to help with any issue you may have. Sometimes things do not work as expected (coffee machine, contactless purchases) but they will guarantee your stay is a smooth one. Breakfast is abundant and provide several options. I only wish the coffee could be better, but all in all is not bad. Also, maybe rooms could do with a bit of cheering up colour, besides the ones provided by the curtains. What I like the most about this hostel is the consistency with the chain principles and the fact that you will find all you need for a good stay, even tissues!
Very Good
111 review
4.0/5
Price from
TRY 497
per night
Berlin City Centre | 12.86km from Karow Ponds
With a stay at a&o Berlin Mitte in Berlin (Mitte), you'll be within a 5-minute drive of Alexanderplatz and Checkpoint Charlie. This hotel is 1.3 mi (2 km) from Mercedes-Benz Arena and 2.1 mi (3.3 km) from Berlin TV Tower.
Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a television in a common area. Additional amenities at this hotel include a living plant wall, tour/ticket assistance, and a vending machine.
Grab a bite from the snack bar/deli serving guests of a&o Berlin Mitte. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 434 guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.
GGuest User 2022.09.27
I stayed only two nights at a&o Berlin Mitte with Contiki, the stay was comfortable. The four-share rooms were very small and a bit tricky to fit our four suitcases. We also had a run-in with staff at the front desk. For a four-share room, we only got two keys. When a member of our group asked for a spare key, she was denied then given a temporary card and was rudely told to bring it right back - but how could she get back into the room to bring it back??? Others in our tour had the same experience. Besides that, the breakfast was great.
78 review
3.9/5
Price from
TRY 448
per night
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.6/5
Outstanding
GGuest UserGood hotel, not really central but with good public communcations just outside. Good enough breakfast, good rooms. The opening times for de the bar and restaurant is a bit short, probably because of covid. The Garage is reasonably priced and feels safe.
4.5/5
Excellent
AAMAR ANWARLocation
Walk 7 minutes in one direction and you are at Checkpoint Charlie. Walk 10 mins in the other direction and you are at the Mall of Berlin. Walk 20 mins in another direction and you are in the Museum area of Berlin. Loads of restaurants, supermarkets and stores right next door to the apartment. Wonderful location. Can walk everywhere, plus the subway station is right outside.
Room
Large. Clean. It's a studio apartment, so in one room you will have your bed, sofa, coffee table, desk, wardrobe and TV. Then in another room you will have your kitchen and another room is your bathroom.
Bedroom
Bed is comfortable, but for some reason, despite having a 1 double bed, the duvets supplied were for 2 single beds, rather than one big bed.
Plug sockets near the beds are useful, but they are not VERY near, but close enough.
The room is large and clean.
The TV is small and because of the size of the room, it's almost hard to see. Yes it's on a wheeled table so you can bring it closer to the bed, but the power cord limits the range of movement. It is a Smart TV though so you can cast your android phone to it. Not iOS
There is a balcony area with tables and chairs which is nice.
The AC is wall mounted as if it was a TV. It did cool the room which is surprising as the room is big.
Bathroom
Super clean. Towels and such changed daily. It's a bathtub with a shower combined. And now I am going to be SUPER picky when I say this......do NOT let this impact your decision to stay here or not, but the water pressure is good but not great. But that may be because I like to feel like the water is really shooting at my skin. Also, the shower head holder kept sliding down. Annoying, ever so slightly, but not a deal breaker
Kitchen
So useful. It's a large kitchen with a fridge plus freezer. Induction hob with 2 rings. Sink, dishwasher. Plates, bowls, cups, tea saucers and cups, cutlery, cooking pots, frying pans, utensils for them, cutlery for eating, kitchen knives, tea towels, sieves... all great and all provided. There was one review that said it only offered 1 plate set.... we had several and it was very very useful.
Laundry
The apartment has a laundry room. 3 washing machines, 3 drying units, an ironing board and good steam iron. Even the powder is provided and having a laundry room was super useful. It's on -1 floor of the West side of the building.
Breakfast
The breakfast room, on the 8th floor does have an amazing view, and the room is lovely - everything is white with stone-coloured chairs, super clean... as if designed by Apple
It's a half-buffet style, cereal, pastry, cheese, and cured meats are all help yourself. Eggs, tea and coffee are on request. I didn't like this. The staff are wonderful and very polite and well trained, but, for me, I prefer less interaction and would have preferred a full buffet-style where I can help myself to whatever I wanted without having to ask.
Gym and Sauna
Also on the 8th floor. The gym has wonderful views, there is a seated bike, treadmill, rowing machine, weight bench and some dumbbells. Max weight was 10kg for the dumbbells so really its more of a cardio room.
Service.
We arrived around 11pm, but reception is not open. You have to scan a QR code, fill in all your details, upload a photo of your passport.... then wait after it successfully registers you you can open the doors. Or you can pop into the security office where the guy will hand you a key. Much easier, but you are not explicitly told.
But, the service is good here. Everyone is very polite, very helpful, all speak English. Cannot fault them at all. Just wish the reception was 24 hours
The location is great, the room is large and clean, the laundry room is useful and the gym and breakfast room have great views. It is expensive which is the only hesitant thing about returning here, but it is comparable in price to other similar hotels but here you get a much larger room with a kitchen. Great stay!
4.5/5
Excellent
GGuest UserMy recent stay at SO/Berlin Das Stue was nothing short of exceptional, as this luxurious boutique hotel truly surpassed my expectations in terms of style, comfort, and personalized service. Nestled in the elegant embassy district of Berlin, this architectural gem offers a unique blend of contemporary design, art, and comfort.
From the moment I stepped into the lobby, I was captivated by the hotel's distinctive aesthetic. The sleek and modern interiors, adorned with carefully curated artwork and tasteful furnishings, create an atmosphere of sophistication and artistic flair. The attention to detail is evident throughout the hotel, from the striking sculptures to the meticulously designed lighting fixtures.
The rooms at SO/Berlin Das Stue are a perfect combination of elegance and functionality. The tastefully decorated spaces feature plush bedding, comfortable seating areas, and floor-to-ceiling windows that flood the rooms with natural light. The modern amenities, including a Nespresso machine, a well-stocked minibar, and a state-of-the-art entertainment system, ensured that every comfort was met. The bathrooms, with their luxurious rain showers and premium toiletries, added a touch of indulgence to the overall experience.
One of the standout features of this hotel is the impeccable service provided by the staff. From the warm welcome at check-in to the attentive assistance throughout my stay, the staff members demonstrated a genuine commitment to ensuring that guests have a memorable experience. Their knowledge of the local area, including restaurant recommendations and transportation tips, was invaluable in helping me make the most of my time in Berlin.
Culinary delights await guests at SO/Berlin Das Stue. The hotel's restaurant, Cinco by Paco Pérez, offers an exquisite dining experience, combining Mediterranean and Catalan flavors in innovative ways. The dishes, beautifully presented and bursting with flavors, showcase the culinary expertise of the renowned chef. The hotel's bar, The Stue Bar, is a stylish spot to unwind with a carefully crafted cocktail or a glass of fine wine, accompanied by live music that adds to the vibrant ambiance.
For relaxation and rejuvenation, the hotel boasts a serene wellness area, including a spa and a fully equipped fitness center. The spa offers a range of indulgent treatments and therapies, providing a sanctuary of tranquility amidst the bustling city. The fitness center, with its modern equipment and panoramic views, allows guests to maintain their workout routine in style.
The location of SO/Berlin Das Stue is ideal for exploring the city. Situated near Berlin's iconic Tiergarten park, it offers a peaceful retreat while still being within easy reach of major attractions and cultural landmarks. The nearby Kurfürstendamm shopping street and the Berlin Zoo are just a short stroll away, providing ample opportunities for leisurely walks and shopping sprees.
In conclusion, SO/Berlin Das Stue is a haven of luxury, art, and personalized service in the heart of Berlin. From the stylish and comfortable rooms to the exceptional dining experiences and rejuvenating wellness facilities, every aspect of this hotel exudes a sense of refinement and elegance. If you are seeking a unique and memorable stay in Berlin, I highly recommend experiencing the enchanting atmosphere of SO/Berlin Das Stue.
4.5/5
Excellent
AAnonymous UserPOSITIVES
- Availability of a small kitchenette
- Kitchen utensils, microwave, and crockery
- Washroom was very clean.
- Bed was decently comfortable to sleep on.
- Cozy workplace and common areas near the lobby
- Availability of ping-pong table and gym
- Situated in a great neighborhood in Ku’damm
NEGATIVES
- Room can be a little more spacious
- Temperatures can only be controlled by +/- 5C.
- Lack of room service
- Walls have become old and worn-out with lots of dents, scratches, and marks on them; needs renovation.
4.4/5
Excellent
GGuest UserUnfortunately, the pool was closed and the sauna was required to login and the sauna area was able to use just 1 hour. The opening hours of the sauna from 14:00 to 20:00 on weekends are absolutely unacceptable for such a luxury hotel. We were very angry about it. When booking we have not received any information about the time in the spa is so regulated and it is completely closed in the pool area. At the reception, we received information that the pool was closed due to energy saving measures and also lacked staff. We believe that then the overnight prices must be adjusted accordingly if a significant part of the services cannot be provided. Unfortunately, we could not enjoy our stay as we intended!
4.4/5
Excellent
YYaoyaobudakaVery very very suitable for couples
It's a pity that I am traveling alone
You can see the beautiful river while sitting in the room
city train on bridge
Cruise ship under the bridge
It feels like walking down the street without leaving home
It's just this high
The bathroom is super big. The bathroom takes up almost half of the area.
The bathroom is divided into three separate areas
Bathtub, shower and toilet are all separate areas
The TV can be rotated and you can watch TV on the bed or sofa
I turned around twice and of course I didn’t watch it.
Probably playing League of Legends on the couch
I take a bath happily
Very happy. What did you do next?
About the hotel What is impressive is its pink theme
Very sexy colors, slippers and coffee cups from the lobby to the guest rooms
You can order pizza and some light meals in the room
4.3/5
Excellent
AAnonymous UserOverall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist.
Service at reception
The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card.
Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies.
The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place.
I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better.
Bed
Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters.
Breakfast
For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb.
Complementary water
It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night.
Proximity to trains and attractions
Close proximity to train stations and some main attractions.
Summary
Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.
4.3/5
Excellent
KKaeunThe location was great and the room was larger than expected, so I was quite satisfied, but the soundproofing wasn't very good and they always knocked even when I asked them not to disturb me. Other than that, I had a good time!
4.3/5
Excellent
GGuest UserThe location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.
4.2/5
Very Good
GGuest UserIt was visited in August 2022.First, receptionist does not speak English or German.She was kind in trying...Next, the room was in another building., and location was different from the photo in website.They had a photo of another building, which later I found it it the palace of Alt Kopenick near the river.I received a room in old factory (see photo attached) .Later I asked the housekeeping staff and they said it is cheeper there but they send in KB2 only Polish and Romanian, Bulgarian guest.I am Polish.This sounded very rasist and this is the 1st reason I don't reccomment this place.They have rasist attitute from the very beggining. I wanted they to show me another room in the main building- also looked different from photos in the website....Dirty rooms dirty bathrooms, no toilet paper, no soup in dispensers, no paper for hands just have dispensers fixed on the walls for image. Staff dont speak English and dont understand me when I asked for new bedlinen they said these are new, but they looked as used.This us the second reason for my review. The most supprising was staff is entering my room without my permission and even dont say sorry. Be careful!Don't waste your money!Staff steals from guest rooms!Rasist owner, rude staff, dirty place to stay in.!!!
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