Vienna House Easy by Wyndham Berlin Potsdamer Platz

The building is new, so the quality and cleanliness of the facilities are high. It is located in a residential area far from the city center. It is next to the railroad tracks, so you have to consider the noise. However, the unfriendly service, not the building problem, remains as a bad memory. I clearly paid in advance, but they stopped me because I tried to pay on site. The accommodation platform said that they did not confirm the payment. Fortunately, I printed out the payment receipt, and only then did they let me check in when I showed them the receipt. The problem is that they didn't even apologize. Well, that can happen. I understand that there can be mistakes. I paid for breakfast for 4 days during my 4-night stay. However, I never passed the breakfast restaurant properly. My room number was always missing. I solved it by talking about the missing room number at the reception the first day, but the same thing happened the next day. No, I paid for breakfast so proudly, but do I have to explain my situation at the reception every time? In the end, I was rejected at the restaurant on the last day because my room number was missing. I gave up on explaining. From check-in to check-out, I had to explain myself in this hotel to get the rights I paid for. I had to leave in a depressed mood from the morning. I don't want to go there again. If you don't expect service, then go.

I would like the room, the location was very pleasant and the room was very large

Very comfortable. I will choose this place again next time.

Potsdamer Platz is a 15 minute walk away. Rooms are cleaned every 2 days. Toilet paper is not replenished and toilet buckets are not emptied. The reception was excellent and very accommodating.

I was very satisfied with my stay at the Vienna House Easy by Wyndham in Berlin. I would also like to emphasize the friendliness of the staff. I was particularly pleased with Qais' hospitality.