Guest User
February 17, 2025
The food and AI drinks was really good, having experienced a variation of AI deals, this one was great on the food & drinks provided. We were here for 4 nights with two teenagers. Negatives... The fabric of the building I don't think was four star. We went to use the indoor pool & spa, only to be told abruptly that we had to pay to use this. You could only use this facility if you were AI and there for minimum 7 days. 30 euros for the two girls to use this for one hour. When the shower was used, water poured under and round the shower screen so the floor got soaked, we had to use all the towels to mop this up. This was reported to reception as I asked for new towels and obviously explained why. I also advised that I had slipped and fallen at the bathroom entrance , which was a bit strange given all water had been mopped up. One of the days we couldn't use the shower as there was some maintenance going on. I had gone into the bathroom and noticed a significant puddle on the floor, odd seeing as no water had been used, upon closer inspection the puddle was coming from the toilet, this puddle had moved towards the door of the bathroom, which was the wet area where I'd fallen. Reported to reception who had advised that it may be better if we moved room, however nothing actually happened. I subsequently used the bathroom and felt water dripping on me from the vent above. I assume this was relating to the maintenance issue. Reported to reception once again for the third time. aside from towel replacement, nothing was done to remedy the issue at any time. We noticed that you could request a packed lunch if you were not going to be around for lunch in the hotel. We asked for this to be provided for the Thursday, when we opened the paper bags, this contained a piece of fruit each, a small carton of juice (with no straw), plus 4 tins of tuna/meat paste. It did appear that there was bread in the sandwich holders. When we went to eat this, it was cut up dry bread. I assume you were supposed to make your own sandwich up. Not really sure how this was supposed to work with no utensils. Dry tuna or meat paste on dry bread really wasn't what I was expecting. Overall the hotel is decent enough, I would probably return but only if i got a decent deal.