Shilo Inn Suites Hotel - Bend

The room itself seemed clean, and it was well-designed with a vaulted ceiling and small balcony with a view of the hills above the Deschutes River. That's the only good thing I can say about it. It was very run-down: stairway carpets so worn they had large holes with plywood showing; beat-up furniture; a screen door slider that was stuck; slow to non-existent WiFi, a fuzzy TV picture; and a moldy shower curtain. Service was terrible too. My room was missing: a light bulb in the desk lamp, coffee cups (there was a small coffee maker), and soap of any kind (there were small tubes of lotion and conditioner, but nothing else). I asked the front desk for those things, but three days later still hadn't received them. A pile of wet pool towels sat in the hallway for four days. The restaurant was closed and empty; a paper with "restaurant for lease" typed on it had been taped to the window, but had fallen off over time and was lying on the ground. I asked for a receipt when paying for the room, but the printer was out of toner and I got handed two mostly blank sheets.