Best Belo Horizonte Spa Hotels

The Hotel Fasano in Belo Horizonte, with its inimitable style emblematic of the Fasano chain, sits elegantly within the city, a beacon of refined hospitality. The reception, graced by friendly and charming staff, occasionally speaking German, is a delight. The diversity among the staff is a refreshing sight, adding to the hotel’s charm; the presence of a receptionist adorned with numerous tattoos was a particularly cool touch. The concierge service is exceedingly diligent and dedicated, a testament to the hotel’s commitment to guest satisfaction. They provided us with complimentary concert tickets, allowing us to enjoy a splendid evening filled with music. The restaurant, known for its excellence, operates with impressive efficiency. The waitstaff are alert and provide exceptional service, though the presence of multiple restaurant managers, or Chefs de Service, occasionally obstructs the flow. While the cuisine is commendable, the breakfast service is notably slow. The rooms are immaculate and spacious, offering a comfortable retreat. However, the lack of razors and the inconsistent replenishment of soap were minor inconveniences. Despite these small flaws, the hotel remains a magnificent and impressive establishment. Our stay was beautiful and restful, a testament to the high standards of the Fasano experience.

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Very good, the room is not big, but very clean, and all facilities are available, refrigerator, iron, ironing board, safe, breakfast is also very rich, just in the city center, near the district is very convenient, next time you live!

There’s nothing like arriving at a hotel and feeling welcomed. When I checked in for my weeklong stay, Jackson and Lucíola at the front desk were kind and helpful. I later met Rafael and Thiago, as well as the excellent housekeeper Emerson. They were all great and made me feel at home. My room was basic but modern and clean. The bed and pillows were comfortable, the air conditioning was excellent, and the blackout curtains let me sleep in. The shower had strong water pressure. The minibar was well stocked and replenished daily. Be aware that the walls are thin, so if there are loud guests next door you’ll hear them clearly. Luckily the front desk staff is accommodating and helped me move. The location is great, walking distance from lots of restaurants, bars, nightlife, and a pleasant 10-minute walk from Pátio Savassi, an upscale outdoor shopping mall with the high-end Verdemar supermarket right next to it. My only suggestion is to improve the breakfast. The food could be tastier, and the attendants could be better trained. For example, they’ll make you fresh eggs, but you need to ask, as they never offer and there are no signs. I saw someone get an omelette one day, so the next morning I asked and they made me one too. It would also be nice to have variety in the hot items in the buffet, but the entire week I was there, it was always the same two things: chopped hotdogs in tomato sauce and cold scrambled eggs. Next time I go to BH, I look forward to visiting my friends at eSuites Toscanini-Savassi and enjoying an improved breakfast experience.