Guest User
July 5, 2022
We booked this motel directly by phone the previous day, but upon arrival at around 2 p.m. we found the reception area unattended. After locating a staff member on the grounds we found that our room and others were not ready for occupancy and we had to go away and return later. We opted for room 1 which was furthest from the busy Pacific Highway. Upon entering the room we were shocked at its appalling condition. The place was totally rundown and in urgent need of repairs. The walls and furnishings were marked and had patches of paint missing. Cupboards were broken. The front door had no proper security chain or lock fitted with two separate parts of previous devices still attached but inoperative. We were lucky to accidentally find an unlocked second door to the unit concealed behind the curtains which could have been easily accessed by anyone at anytime. The refrigerator freezer was totally iced up and impossible to use and needed to be urgently defrosted. The information folder was dirty and damaged with some tobacco or similar residue scattered through the pages. No teaspoons were provided in the room. There was a shortage of power points and some of those available were difficult to access. One light switch was cracked and needed urgent replacement. A large stain with dirty foreign matter was located on the curtains near the dining table. To our further dismay we found a mouse dropping in our bed after we had slept in it. The free WIFI provided dropped out frequently and was really useless. Overall this is one of the worst if not THE worst motel we have stayed in during our travels around Australia over 50 plus years.