Holiday Inn Express Hotels in Bellingham

Before arrival i requested a double bed room for two nights. Upon arrival I was told my room was double booked and I had to get a single bed room for 4 people. Then magically a two bed room was available after complaining. I was then told that my card had to be ran again because I was not given the two nights requested. Upon entry of the room It was the most disgusting establishment I’ve ever encountered, hair clogging the tub with others peoples Bodily fluid, dirt and grime, paper of some sort all in the drain. I took video of the drain during the process because my time was very limited I was there for a wedding that my whole family was staying in the hotel and we were all from out of town and I live over six hours away and was very tired and needed to shower so I had no choice but to unclog the drain myself and in the process some thing in the drain cut the side of my finger as shown in the video the tool that I was using was not even nowhere near able to cut the side of my finger. I showed the video to the young man at the front desk. He viewed it and made notes. I’ve complained everyday since checking in until today which is almost a whole week later. Still no one has got in touch with me about my complaints. Customer service is a whole issue as well. Don’t know if it was because I am a BLACK TRANS MALE The older female that ran the front during the day time was rude and non emphatic as well as unapologetic to my complaints. I’ve never been treated so poorly. I would never recommend this establishment to anyone let alone stay here ever again. And of course it won’t allow me to add the video.

The hotel was clean and free of clutter. The décor was modern and tasteful. I found the front desk very courteous and welcoming. The meet and greet hour was good in the sense that it gave us a free coupon for either a clam chowder and drink. The exterior was clean and free of garbage. The rooms were large and spacious. The soaps and shampoos were dispensed from a large bottle and they smelled good, if you like lemon grass sage. I will definitely go back to this hotel if I am ever in Bellingham again.

The room was very clean. The hotel itself was very clean. Traveling alone, I felt safe here. From check in to check out, everything went smoothly. The lady at the bar and the lady working the restaurant at breakfast were so accommodating, nice and friendly. Even though the airport was just across the parking lot, the hotel offered to shuttle me to the front door of the airport, which I accepted. I would definitely stay here again if the need arose. The only negative I can think of would be that the room is a bit pricier than I usually pay when I travel but the location to the airport and the overall experience of staying here made it worth it.

My second time here and this time decided to extend the stay as one night is not enough. We arrived late and Walter was the night front desk employee. He was wonderful and offered us a few places that were still open to grab a bite. WE ended up going to a grocery store he suggested. When we arrived back, he made sure to bring us up plates and silverware. The next day we decided to stay in for breakfast and the food was amazing. I never say that about room service as I am in the industry and very picky and my partner is a Chef. It came up quickly and hot and tasted amazing. We decided to explore for the day them come back for an early dinner. Lydia was our server and we remembered her from our last visit here. The amazing thing is that she remembered us too. Of course, the food was great and the Chef had changed out the menu from the summer one to an amazing fall one. Lydia took great care of us and event had our food brought back up to our room as our eyes were bigger than our stomachs. Not only is the food great the staff amazing but the rooms are so peaceful and inviting and we were upgraded upon check in to a water facing room. What a treat! I work for Hilton and at a boutique hotel like this one. However, our hotel could use some lessons from the Chrysalis. I would give them a bigger review if I could. The only reason why I do not come more often is that they are always booked, and I know why!!!

Because of COVID, I wasn’t able to enjoy breakfast. Except that, everything was good!! Good service and great room!!

The staff were great. Room was very nice except for the coffee maker. Why on earth do hotels put coffee makers in their rooms which are nothing more than a way to heat water and poor over instant coffee. If a coffee maker is supplied, it should make real coffee, not instant coffee. Lack of a shuttle in a city that is anti-uber/lyft is alway a negative. The taxi took about an hour to pick us up at the airport and on our return trip to Bellingham, the train station. Seriously, supply a shuttle like almost every other Springhill Suites in the country does. Breakfast was typical of most hotels in this range. Nothing exciting but adequate. Points lost for lack of a shuttle and dismal ”coffee maker”.

The staff was friendly and helpful. The room and hotel are dated and did not feel quality. A few issues with the room, dresser drawers missing knobs, air conditioners would stop producing cold air overnight, set to 70 and would wake up with the room temperature at 78. The room was humid throughout. The overall temperature of the hotel in the hallways was in the mid to high 70’s and humid since the pool is in the interior of the building with the rooms a square around them on all floors. The fixtures to hold the shower shower in our room were broth broke when we arrived in our room. We let management know and they sent maintenance up right away to fix one of them. The fix caused a new issue where the shower head was not sealed tightly so water was spraying into the rest of the bathroom.

This was a very nice hotel in a great area. I enjoyed my stay here and would stay again. Great breakfast with eggs and sausage and potatoes and biscuits and gravy and all sorts or food. Also 24 hour access to juice and coffee and tea. They even have a little store at the front with some food and frozen meals and whatnot. The pool was obviously not used very often or something. It just looked a bit forgotten but we still enjoyed it so 5 stars all around

Very clean and tidy, good service, worth coming back