With a stay at Joy 5 Hotel & SPA in Belgrade (Novi Beograd), you'll be within a 5-minute drive of Knez Mihailova Street and Park of Friendship (Park Prijateljstva). This spa hotel is 0.6 mi (1 km) from UŠĆE Shopping Center and 0.9 mi (1.4 km) from Danube River.
Pamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.
At Joy 5 Hotel & SPA, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 20 individually decorated guestrooms, featuring minibars and espresso makers. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private furnished balconies. 32-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
GGuest User2023.08.17
Reflecting on our experience at Joy5 Hotel & ”SPA” in Belgrade: Hotel Staff: We extend our commendation to the hotel staff for their consistent warmth and professionalism. Their practice of rising to greet guests upon entry is a testament to their hospitality. However, it's worth mentioning the logistical challenge posed by the 150-meter distance between the drop-off point and the hotel entrance, particularly with luggage in tow. While a golf cart service is available, its operational reliability remains inconsistent, occasionally necessitating a walk during inclement weather. Housekeeping Service: Our experience with the housekeeping service leaves room for improvement. For guests staying beyond a couple of days, the expectation of refreshed towels and bed linens is reasonable. Regrettably, this anticipation often requires proactive reminders, accompanied by a degree of reluctance from the staff. A more accommodating approach in this regard would be greatly appreciated. Accommodation and Facilities: Turning our attention to the accommodation, our reservation for a ”queen” room revealed an unconventional configuration involving twin-sized platforms and an additional top pad. The usage of a simple sheet as a bed cover resulted in nightly adjustments, and imperfections in the sheets themselves were observed. An attached photographic record is available for reference. The confines of the shower area present limitations, with water overflow being a noticeable concern. On a positive note, a surplus of aging towels is readily provided to address such situations. Locale and Surroundings: The hotel's location along the Danube contributes to a serene and tranquil atmosphere. Additionally, the convenience of proximity to a modestly-sized mall enhances the overall guest experience. The availability of fresh air further adds to the appeal of the surroundings. Overall Impression: In conclusion, our stay was marked by enjoyment and contentment. However, considering the tariff structure, it is reasonable to anticipate a slightly elevated level of service and quality. It is pertinent to note that our attempt to secure an upgrade was met with assurances that were not subsequently fulfilled. This situation, although mildly disappointing, did not significantly detract from our overall experience. Our assessment of the stay remains generally positive.
Stylish New Belgrade hotel with conference facilities, fine dining and an indoor pool.Crowne Plaza Belgrade hotel is in the heart of the New Belgrade business district with direct access to the Sava Centar Congress Centre. We're a ten minutes drive from city centre attractions like Belgrade fortress, set beside the Sava and Danube rivers. Don't miss the majestic Orthodox temple of Saint Sava, with its soaring dome. Belgrade Nikola Tesla Airport is 15 minutes away by car. You can host up to 1,000 delegates in our 15 flexible event spaces and our Crowne Plaza Meetings director is on hand to take care of all the details. At our hotel you can enjoy: Free Wi-FiAn indoor pool with an outdoor terraceA Business CentreOn-site parking for a daily feeOur elegant rooms offer audio hubs and LCD TVs. Club rooms afford exclusive access to the Club Lounge with complimentary breakfast and a cocktail hour. Our Sleep Advantage programme’s premium bedding and quiet zones help ensure restful nights and you can wake to a buffet breakfast in our Dining Room. After a busy day, work out in the Fitness Centre or treat yourself to a massage in the spa. You can savour gourmet Serbian cuisine at Prime restaurant and unwind with a cocktail in Novi Bar.
GGuest User2023.06.06
Best option. Luxury, all kinds of service, perfect furniture, TVset, bathroom, ect. Smooth bed and double pillows. Carpet. Chairs for resting. Big window from wall to wall with excelent view to Novi Beograd skyscrappers. Ideal breakfast, with too many options. They had also an old bus to take us to the airport.
Located in Belgrade (Stari Grad), Envoy Hotel Belgrade is steps from Knez Mihailova Street and a 2-minute drive from Nikola Tesla Museum. This upscale hotel is 0.1 mi (0.1 km) from Centre Culturel Francise and 0.1 mi (0.1 km) from Belgrade National Theater.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a sauna and a fitness center. This hotel also features complimentary wireless internet access and concierge services.
Grab a bite to eat at the hotel's fine-dining restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 49 guestrooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.01.31
The Envoy Hotel is situated in the wonderful centre of Belgrade. The breakfast is tasty but not special. The superior room is nicely decorated but has an enormous ledge near the window which makes it difficult to open. What makes the hotel special is 1) The hotels staff Anice who is wonderful, helping us a lot and Milos who helped us with the reservations. All the staff are great. 2)The perfect location.
Excellent
76 reviews
4.4/5
Price from
INR 7,090
per night
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Centrally positioned, you'll find us just steps from the iconic Kalemegdan Fortress and the lively Knez Mihailova Street. Plus, with a secure parking garage nearby, exploring the city is a breeze. Whether you're here for business or leisure, you're within walking distance of the city's finest restaurants, shops, and entertainment venues.Our amenities include high-speed Wi-Fi and an on-site dining venue celebrating local cuisine. Whether it's a short getaway or an extended stay, we're here to ensure your visit is comfortable and memorable. Embrace the spirit of Belgrade with us and create lasting memories in our vibrant city. Discover the best of Belgrade at Hotel Indigo Belgrade. Make the most of your stay in the heart of Belgrade with us!
2024.03.14
Ideally located hotel. Stay here to be within walking distance to many bars, restaurants, shops, museums & sights. All the staff we encountered were very polite & spoke very good English. They were always willing to offer tips for restaurants, sights & transportation around the city. The breakfast had a great selection of healthy options along with the choice of freshly cooked meals. Even though the hotel is situated near to many bars, restaurants & the main shopping street, we never had a bad nights sleep. The rooms were well appointed & kept spotlessly clean. I would definitely stay here again.
With a stay at The Location Hotel in Belgrade (Stari Grad), you'll be within a 10-minute walk of Knez Mihailova Street and St Aleksandar Nevski Church. This guesthouse is 0.3 mi (0.5 km) from Centre Culturel Francise and 0.4 mi (0.7 km) from National Museum.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
GGuest User2023.11.01
I stayed one night at the Location Hotel so didn't spend very long there.
The hotel was fine and the room was clean and comfortable. Despite the room facing on to a road and being on the ground floor, it wasn't noisy at all.
Finding parking was very difficult but that's not surprising given the the town centre location. The hotel did have a reserved space outside which cost €12 per night. The location was excellent, being close to shops and a 10min walk to the main square.
Experience an abundance of unparalleled facilities and features at Five Points Square - City Center. Maintain seamless communication using the complimentary Wi-Fi at hotel.Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as express check-in or check-out and safety deposit boxes.At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation.At Five Points Square - City Center, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and air conditioning for your convenience.Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a coffee or tea maker and mini bar is available to cater to your requirements when desired.In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests.
2024.04.09
My recent stay at Five Points Square in Belgrade provided a mixed experience, but ultimately, it was satisfactory. The standout feature of this hotel is undeniably its convenient location. The location was just super convenient and central. Situated right next to the Republic Square, which is literally the heart of the city, the meeting point of locals, in close proximity to main attractions (within 15 minutes walk) it offered easy access to explore the surrounding area, which was a definite plus. The check-in process was smooth, and the staff were polite and helpful throughout my stay. The room itself was fairly small, clean and adequately furnished. The bed was comfortable, and I had a decent night's sleep. The bathroom was clean. The building was old and showed signs of wear and tear. The hotel rents 2 or 3 floors of the administrative building as I understood. This hotel could be a suitable choice for budget-conscious travelers looking for a centrally located base to explore the area. Upon check out, I've asked the front manager to show me bigger rooms. The room I was shown had a great view of the Republic Square. I will consider staying in this room again for my next visit this summer
Set in Belgrade, 400 metres from Republic Square Belgrade, Hotel Balkan offers accommodation with a fitness centre, private parking, a garden and a shared lounge. Offering a restaurant, the property also has a terrace, as well as a sauna. The accommodation features a 24-hour front desk, airport transfers, a tour desk and free WiFi throughout the property. At the hotel every room includes air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. At Hotel Balkan rooms come with bed linen and towels. Guests at the accommodation can enjoy a buffet or a continental breakfast. Popular points of interest near Hotel Balkan include National Assembly of The Republic of Serbia, Tašmajdan Stadium and Usce Park. Belgrade Nikola Tesla Airport is 13 km away.
2023.09.01
My wife and I were excited to be among the earliest visitors to this stunningly renovated hotel. Hotel staff was extremely pleasant and welcoming. Unfortunately, our enthusiasm waned as we discovered that the hotel still has some way to go before we could confidently recommend it to others. Issues started cropping up shortly after check-in. Our key card for the room didn’t work, and took several trips back and forth before it was properly activated. In our room, the air conditioning was non-functional, with the temperature remaining at 26°C / 79°F. Despite bringing this to the attention of multiple staff members, the problem remained unresolved. After an uncomfortable first night of attempting to sleep in a warm room, the hotel offered to change our room. We undertook the task of relocating from the 5th floor to the 2nd floor, only to realize that the AC in the new room wasn't working either, with no solution from the staff. It left us wondering why the room wasn't checked for proper functioning before having us move. In the second room, we noticed peculiar marks on the sheets. Pulling them back, we encountered bugs crawling on the mattress, leaving us feeling repulsed. We checked out, providing the front desk with photos and details of the situation. They offered no support or refund, only an apology and said they’ll call an exterminator. Pros: * Very friendly staff, especially in the restaurant * Excellent inclusive breakfast * Upscale design elements Cons: * Presence of bugs/insects on the mattress (I won't speculate on the type) * Non functioning AC * Showers leak, leading to bathroom flooding * Automatic closet light turns off when opened and remains on when closed, causing light leakage into the room at night * Absence of top sheets on the bed
Hotel Moskva is centrally located in Belgrade, a 2-minute walk from Knez Mihailova Street and 5 minutes by foot from Republic Square. This luxury hotel is 0.4 mi (0.7 km) from Tasmajdan Park and 0.9 mi (1.4 km) from Nikola Tesla Museum.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and tour/ticket assistance.
Stop by the hotel's restaurant, Tchaikovsky, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Make yourself at home in one of the 122 individually decorated guestrooms, featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Cable television is provided for your entertainment. Bathrooms have jetted bathtubs and designer toiletries.
Mmaylin2024.07.02
The hotel is in a historic building, with a good location and convenient access. There is an airport bus nearby, and there is a Dagong Street (pedestrian street) nearby that leads directly to some attractions in the seaside park.
The hotel room is small and a bit cramped, but the facilities are complete, and HouseKeeper is very nice.
The breakfast is rich, and the breakfast room is gorgeously decorated, tall and spacious, with a street view.
The only thing is that when collecting citytax, the front desk made a mistake, which was later resolved.
In the heart of Belgrade, Palace Belgrade - Adults Only is within a 5-minute drive of Republic Square and Knez Mihailova Street. This luxury hotel is 0.9 mi (1.4 km) from Danube River and 0.9 mi (1.5 km) from Tasmajdan Park.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. This Baroque hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Satisfy your appetite at Marie Antoinette, one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Make yourself at home in one of the 59 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2024.02.15
It's a splendid, new hotel with relatively new equipment. Just be careful and it will hurt if you accidentally hit the corner of the bed. The sauna downstairs has wet and dry rooms and a swimming pool. You can also order champagne to be delivered. There is an extra charge for booking a massage. There is a charge for dinner and the presentation is good. There was no buffet when I went for breakfast. British breakfast and Serbian breakfast are available a la carte. There is also a la carte, and there is no charge for fruit juice and coffee. Remember to leave a message. I went there for my wedding anniversary and got the cake in the second picture as a gift ❤️ It’s very thoughtful. There are also welcome snacks in the room, macarons, which are also delicious 😋
With a stay at City Joy Tasmajdan, you'll be centrally located in Belgrade, within a 5-minute drive of Knez Mihailova Street and Tasmajdan Park. This hotel is 0.3 mi (0.5 km) from Metropol Palace Hotel Convention Center and 0.4 mi (0.6 km) from Nikola Tesla Museum.
Be sure to enjoy recreational amenities including an indoor pool and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 20 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2024.07.28
I really liked the hotel! My son and I stayed for 5 days! Cleanliness, snow-white linen, soft pillows and blankets! Clean towels every day! The room is not cleaned every day, but this is not a fundamental point! They even give you an electric kettle upon request!!! Hot shower, air conditioning - everything you need for a comfortable stay! Thanks to the administrator, always with a smile and with pleasant wishes! Unfortunately, I did not take a photo of the room, but the lobby is unusually beautiful!
Excellent
34 reviews
4.4/5
Price from
INR 4,547
per night
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.7/5
Outstanding
GGuest UserWhile the decor was modern and the cleanliness satisfactory, there were many aspects of the experience that fell short of expectations.
Firstly, the absence of appropriately sized cups for the coffee machine was a notable inconvenience. Despite providing coffee, the lack of corresponding cups rendered the machine unusable, which was disappointing.
Additionally, the bathroom amenities were subpar, resembling cheap, generic products found in supermarkets rather than the expected quality of hotel-grade toiletries.
However, what truly exacerbated our dissatisfaction was the poor service attitude demonstrated by the host. When we communicated our delayed arrival due to a flight delay, the host abruptly ended the call midway through our conversation, displaying a lack of professionalism and courtesy.
Furthermore, the inconsistency regarding the checkout time was deeply frustrating. Initially informed of a 2:00 PM checkout, we were later informed of a revised time of 12:20 PM, with the host confusing the pronunciation of ‘2’ and ‘12’. During our attempts to clarify this discrepancy, the host abruptly terminated the call, leaving my girlfriend and me feeling rushed and unduly pressured to vacate the premises.
Overall, while certain aspects of the accommodation were satisfactory, the overall experience was marred by inadequate amenities and unprofessional service.
GGuest UserWe recently stayed at Hilton Belgrade and our experience was amazing! The hotel itself was great. The service is superb. We arrived very early at 6:00 AM and we didn’t expect our room to be ready until they normal check in time, which was afternoon . But we asked if by any chance they could check us in at the earlier time. The hotel was totally booked and we knew we had to wait. The only think they sad , that if room becomes available we will be on the priority line. In almost 1 hour they gave us the key to our room. The staff in the hotel is super friendly and very helpful. They made our stay more pleasant than it already was. Hilton Belgrade is located in the center of the city and it’s a walking distance to the old town. I highly recommend to anyone who wants to visit Belgrade to stay in the Hilton Belgrade. Thank you to everyone who helped us enjoy the stay.
GGuest UserI would highly recommend this hotel. The location is perfect. It is in the city centre. We got a lovely room in the front of the hotel. Big and clean Breakfast was nice. Plenty of choices. I have to say the staff are fantastic. Two members of staff in particular. David is so helpful. I looked for more hangers on the first evening and within two minutes I had another 10 hangers. Later in the week I need laundry bags for packing and a few minutes he got some for me. Nothing is a problem. A very pleasant man that never stops smiling. 😄 Tamara was also very helpful and pleasant Doesn’t that make all the difference when you book into a hotel. You can’t go wrong if you stay here
GGuest UserI went to the restaurant with my friend and everything was perfect. The receptionist, Filip was kind and welcoming. The waitress, Dusica was polite and quick. The food was really delicious. Mira from the housekeeping department brings cleanliness to another level. Ambient and hospitality were superb. Be proud boss!
GGuest UserI am so embarrassed that out of all the places I travelled to, this one happened to be in my own country. We were getting married on the week of our stay, namely Saturday and have made a booking in 2 parts - Wed, Thu small room they have, Sat-Mon, big luxurious one with the glass roof for our wedding. As far as the little room goes: It was horrible. I read some people complained but I didn't believe so we went ahead. The room is in a separate building two doors down. The building itself is in ruins and is having some construction done around. They have 4 rooms in the same corridor behind a locked door, one next to the other. So first thing, as of early morning and long into the night there is CONSTANT banging of doors as people go in and out. Further, room is musty as hell! Tiny window overlooks this shabby backyard and makes it dark and gloomy. Then comes the main part, it was filthy! I fell so bad not having taken the photos! Bin in the bathroom had the new bag in it, but underneath the bag was rubbish from the previous day. My partner put a towel over the glass barrier of the shower to dry and when he took it back, it was BLACK. In the toilet there was only an empty shell of the bowl cleaner and then the sink was all smudged EVERYWHERE. But we stuck with it as we knew on Saturday we would be checking into the nice one and it was convenient to just move stuff 2 doors than go somewhere else. Then the real horror started. We scraped some money to book a nice place to get ready for our wedding and spent our first wedding night. We chose this place as it looked so nice in the photos. It was NOT cheap, people don’t pay rent for a month in Belgrade in the amount they charged for 3 nights. Taken by the experience of the horrible room we stayed in, I told the receptionist we wanted to see the big room before we go in as we don’t want the same. They said ok and took us. On the way to the room the receptionist tells us “it is a little warm”. That weekend was extremely hot. We go up and the apartment is BOILING. The only AC they have is set on 17 degrees (none in the bedrooms) and it is still super hot. Mind you the place has a glass roof so it is like an aquarium. Then, it was NOT like in the pictures, there are chips and damages everywhere, and is not at all looking fabulous like in those pictures they put but more worn out. We asked for 5 minutes to think about and the guy let us and left. We sat there for 5 minutes SWEATING and looking around and thinking there is no way that I will be getting ready for my wedding, taking beautiful pictures and spending my first night as a married couple there. Plus the glass was opened into the yard and neighbors from the other floor could see straight in. We came down and said we will not stay. They said, ok, call Booking.com and let them know. They were more or less ok about it and we left, the day before our wedding, running around Belgrade looking for a place to stay. I called Booking and they said they would ask
GGuest UserInterior of the hotel is very nice, much improved since the last time. And the price for the location like that is amazing. I was pleasantly surprised and I actually like the hotel very much. People working there can be a bit annoying and maybe overly-friendly for my likings, but overall nice experience. I will definitely come again.
GGuest UserThe warm and friendly attitude of dear receptionist Peca, who hosted me in a very sincere manner, explaining in detail the places to visit and the restaurants to eat at, really impressed me, making me feel right at home. The hotel's location is excellent, and I think this is the most important aspect when you're in Belgrade. The time spent in the room is very limited, but of course, the amenities provided by the room are quite good. There is a double-glazing system, so the city noise doesn't come inside. The ceiling is very high, and the room design is very modern. The bathtub in the room enhances the overall appearance, and there is also an additional bathroom. I was very satisfied, and I know where I’ll be staying when I come to Belgrade again. What kind of view awaits you when you step out of the hotel? I've attached a photo (02.09.2024)
NNevennaExceptional! If you want to be introduced to a true spirit of Belgrade, this building of historical significance with its glorious architecture will have you feel like you have been accommodated by a family. It’s so beautiful, the staff is very friendly and warm, they will assist you with anything you need and welcome you with great enthusiasm! The room is clean and comfortable, well equipped and with a lovely furniture that follows the spirit of the place. Location is amazing, just 20 minutes away from the city center. The garden within the object is lovely and a great place to hang out with your friends and family, get a good cup of coffee or a nice meal with a low price. Thank you so much for being such a perfect host and we will surely choose the same stay again when we come to Belgrade ☀️ ❤️
GGuest UserHotel lobby gives good impression, but when you come to the room corridor you first see that it is a very old hotel that should be renovated years ago. In the rooms it's even worse, there is about 1cm crack between room door and jamb (no sound insulation). Everything in the room is old and beaten up, carpets are old and very dirty, so are the decorative blankets on the bed. There is AC unit in room (we haven't tried it though) Bathroom was not properly cleaned, shelf above sink was full of dust. Floor wasn't vacuumed. Room service doesn't make the beds. Blankets are not in bedding sets, only covered with sheets. Breakfast buffet was from 31th december to 2nd January exceptionally served between 8 and 11am (don't know the usual hours), which means that at 8am there was a huge line for breakfast. One day they opened up another room because there were no tables left in the first, the other day they did not. On top of that there is only one coffe making machine which works very slow and needs to be refilled very often. Only first time they set the table with placemat, after that they only superficially wipe the table. They do however try very hard, I think they were a bit understaffed because of holidays. Otherwise food selection was very good and always stocked. The staff at the reception was very kind and helpful.
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