Guest User
October 31, 2023
Despite phoning in advance to advise he would be checking in around 2am, the hotel reception told my son there were only three rooms left with 5 people trying to check in, the room was paid for in advance to ensure availability. As a result some may have to go elsewhere. Luckily for him he secured a room, however when he entered the room there was already someone sleeping in the room.
After a long journey this is not the level of service expected of a hotel like the Europa, not to mention the safety of the guest already sleeping in the room was compromised.