Hotels Near Saint Basil Stairs - Achrafieh in Beirut

This definitely is not a 5-star hotel, and well below the standards one would expect of a luxury hotel. The hotel is in need of refurbishment - the lifts are tiny (and shudder), and the rooms - whilst reasonably sized - are worn, with stains on the carpet and the upholstery. The bathrooms are small and poky, with dated fixtures. About the only thing that made it upscale were the Lanvin toiletries. There's not even a coffee machine in the room - only instant coffee is available. During the four nights I stayed, I was offered a turndown service only once (the other 3 nights I was out, so I don't know why they didn't just come in and do the turndown?). So the rooms are very much of a low grade. The pool and gym are in the basement. The gym is small, with very dated machines - neither the treadmill nor the elliptical machine worked at all. The cleaning staff were friendly. I never saw the front desk staff except upon arrival and departure, as they are hidden by a big pillar and work behind a plastic screen - it's not friendly or inviting. The security guard was mostly hunched over his mobile phone. So you feel quite ignored as you come and go. The location, however, is great - so close to lots of lovely bars and restaurants, and in a really lovely part of town. All in all, a disappointing Sofitel experience - far more in line with staying in a Ibis. Very expensive for what I got. I wouldn't stay again. And as for all of the other 5 star reviews...you will note that they're all by one- or two-time contributors, so I really question the authenticity. When you find a reviewer who has more than two reviews to their name, you'll see they also gave the Sofitel a low grade.

Overall a very nice hotel but Breakfast service was not on par with expectations

Decent Hotel, located in the Verdun area near the elegant ABC mall where once can find a variety of restaurants and cafes, however, no supermarket in the vicinity.

The Caramel is well-situated, in a quiet street just of the bustling Hamrq street, one of the most vibrant areas in Beirut. It is an older hotel, and would certainly benefit from a general renovation. But the hotel has an informal, quirky character, which may justify the ”Boutique” description in its title. My bed was comfortable and the room had adequate furnishings and bathroom facilities. I did not use the restaurant. Front desk staff were helpful. This is an inexpensive option in a good neighborhood. I would stay again.

Terrible experience. I made the same booking by mistake for a day from 2 different bookings pages. Even if my bookings were showing in their system as same booking, same person, same hotel, staff refused to help me. They asked me to contact *********** because they can’t do anything about it. After i was in touch with *********** i was told that hotel is the only one who can help me change the stay(i didn’t ask for refund i asked for change of dates!!!!!!). Staff extremly useless, it was very difficult for me to even have a conversation with them because i went trough a surgery a day before and i was there to recover. After 2 days of me trying to talk and explain my situation they told me there’s nothing they can do about it even if my reservation appeared in their system booked twice !!!!! They refused. The duty manager Mazen was even super rude and laughed in my face telling me it’s not his duty of solving such issues. I decided to check out and booked another hotel because there was no point to extend in a hotel that my money was stolen. At check out they told me it s okay i can extend another day for free. I m just speechless of such customer service, after having to go through many arguments with 3 of the staff and to be told it s nothing they can help with. I came there to recover after a surgery not to have useless arguments with the reception staff! Terrible experience. Terrible managment. They could have helped me from day one, they didn t want!!!! I definetly don’t recommend just because the rudeness of the staff. Rooms are ok but they smell very bad. If you’re non smoker you will feel it.

We spent here two nights. You can easily notice that once it had been a great hotel. Now some furniture is a little bit worn out and the glory has faded. Still, I believe it is a nice place to stay as it is situated in lively Hamra district, close to the city centre. The prices are good, I think you cannot really expect a super modern hotel in this location for 30 dollars, just be realistic. We had here breakfast - all tasty, friendly staff members but to be fair there was rather narrow choice of food. Probably it is wiser to go for breakfast somewhere else.

La ubicación es excelente, Justo frente al mar, vista que disfrutamos a plenitud desde nuestro balcón. Las instalaciones de ocio: piscina y Jaccuzzi calientes, sauna, baño de vapor, gimnasio, están muy buenas y todas ellas incluidas en el precio del alojamiento. El personal del hotel es muy amable. La limpieza tanto en el cuarto como el resto del hotel que visitamos, es impecable. El diseño del interior del cuarto, así como los materiales usados para las puertas, armarios, etc. son de primera calidad! La decoración ha sido realizada con mucho gusto, tanto en el cuarto como en el lobby, bar y restaurante. Como era invierno no pudimos disfrutar del área exterior, tenemos que volver en Verano! Gracias a esa excelente ubicación frente al mar, el hotel se haya alejado de todo, por esa razón recomendaríamos más variedad en la oferta de gastronomía pues no hay nada cerca, uno depende 100% del hotel para comer. Pero la comida del restaurante libanés estuvo excelente, todo lo que pedimos nos gustó!

I chose this hotel as a Diamond member of Wyndham for my very first trip to Beirut, and I must admit it was the perfect decision. The staff truly know how to look after their guests. Thanks to Stephanie from the reservation team, I was upgraded to a junior suite with a spectacular view of the Beirut Corniche. The room service and housekeeping teams attended to my every request with genuine care and enthusiasm. The breakfast was superb, with a special mention for the Lebanese omelet. I only wish I could have stayed a bit longer.

The hotel is very close to the Rocks of Beirut which it makes it perfect place and close to all destination, and I recommend this to everyone.

*Expect the worse experience of your life and to be in shock at this experience* Disgusting experience and a very stressful stay. You are not allowed to use any of the facilities in this hotel, so I am unsure what you are paying for. They take advantage of guests and treat them like they are stupid and slow. The staff are the most abusive people I have ever met. You have to apologize for being there. They will treat garbage better than you. The staff give you dirty looks. Everything you touch is broken which adds a lot of stress to your stay. Unless you want to be ripped off don't go there. You have been warned. We will never go again and would not recommend this hotel to anyone.