Guest User
January 30, 2025
Real check-in experience, the service is too bad. Checked in on the morning of the first day of the Chinese New Year. The elderly were very old and the children were young. The waitress who checked in in the morning was actually assigned a room farthest from the elevator and on the street side, and there were many vacancies in other rooms. Hyatt is also a chain hotel, but it actually did such a mean thing. Business trip rooms should be used first, so everyone should avoid thunder.
What's more ridiculous is that on the morning of the second day of the Chinese New Year, I checked out and asked the waiter what the name of the waitress who checked in yesterday morning was. This new waiter was very vigilant and hesitated, and refused to say her name. Then a waiter in black clothes next to me, who might be the foreman, immediately told me not to affect other people's check-in. Isn't it funny? He hasn't answered my question yet, and my problem hasn't been solved yet. How can it be called affecting other people's check-in? And I just asked a name. You waiters are in collusion, creating garbage service, and you don't allow guests to give feedback? Are you trying to shut people up?
In addition, the hotel bathroom is not ventilated, the breakfast is also average, the customer service was very impatient when I called the customer service the first time, the details of the room engineering, such as the wall stickers, are not flat, the slide in the room is very hard, the parent-child room must not come to play, there is no need to go to Chibabu Park, it is very dirty, I don't know how long it has been since the carpet was washed, and many places have been repaired. Then the waiter on the morning of the first day of the new year said that the train would come on time, but it didn't come at all, and then he asked impatiently who would drive the train and walked away, looking impatient all day.
I have never seen such bad service, it is a pity that it can't be rated 0 points. Can Hyatt do some basic training?
Original TextTranslation provided by Google