It's really hard to comment. Except for the free airport pick-up, I'm really dissatisfied with the other things. There are two hotels in Wutong Villa, one is a bungalow with a courtyard, and the other is a three-story building without a courtyard. I booked the one with a courtyard, and I called to confirm it after I booked it, but everything changed when I arrived. I got off the plane and called the front desk of the one with the courtyard to ask him to pick me up. A woman answered the phone, and then the driver came to pick me up after a while, and ended up sending me to this one on the three floors. I immediately said that I didn't book this one, and showed them the screenshot of the booking. There were two men at the front desk, but no women. They said that the water pipes in the courtyard hotel were frozen and they couldn't live in it, so I could only live here. Since I was bringing the elderly and children and it was late, I was very unhappy and made do with it, but I still felt uncomfortable. Why didn't you tell me in advance that I couldn't check in? You brought me to this one without my consent. I spent the courtyard money, but you arranged a second floor for me, and I didn't enjoy what I should have. How should the price difference be calculated? If I don't let the driver pick me up at the airport, can I go directly to the hotel in the courtyard and check in smoothly? Besides, when I went there, the temperature in Beijing was around 10 degrees Celsius. Could the water pipes be damaged at this temperature? I doubt it! Even if they were damaged, shouldn’t they have informed me in advance?
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