Mas Ses Vinyes - Adults Only

I’d like to start with the positives, although there aren’t many, and each comes with a caveat. The lady at the front desk is great. Her manner is impeccable, and she always speaks with courtesy and professionalism. She handles everything with ease and a positive attitude. It’s clear she takes great pride in her work, but she can only work with what is given to her. The hotel features a spa with a steam room, sauna, cold plunge, and jacuzzi. However, when we visited, the sauna was not working, so we were left with only three functional amenities. On the upside, the spa was quiet during our visit, which allowed us to enjoy some peaceful moments. The location of the hotel is another highlight. It’s set in a tranquil, picturesque mountain area, providing a beautiful and serene environment, perfect for those looking to escape the hustle and bustle of daily life. However, there were several disappointments during our stay. The hotel is advertised as an adult-only establishment, but this was far from reality. Over our three-day stay, we frequently saw children running around, using scooters, and dining at the restaurant. When we raised this issue with the staff, they informed us that children were only permitted in the restaurant. Despite this, we noticed a family staying in one of the rooms (between rooms 11 to 15, though we aren’t sure which exact room). From the pool area, we could clearly hear a little girl screaming, which directly contradicted the hotel’s adult-only policy as advertised on their website in CAPITAL LETTERS. Our experience was further soured by a shockingly unpleasant check-in. We arrived at 9 PM to find no lights guiding us to the reception and no staff to assist us. There was a man behind the desk at a computer, who took his time getting up and did not greet us or say good evening. Although he found our booking, he struggled to assign us a room, leaving us standing at reception for at least 20 minutes while he sorted it out. Parking was another issue. The hotel is supposed to reserve parking spots separately for hotel guests and restaurant customers, but this policy was neither respected nor enforced. This lack of organisation added to our frustration. It seems the hotel is desperate for money and willing to compromise every principle it was supposedly founded on. The room itself was very basic, offering only towels and shampoo. There wasn’t even a box of tissues provided. The room had a strange smell and felt extremely plain and unwelcoming. The daily room cleaning service consisted of new towels, and that's about where it ended. Finally, we had lunch in the hotel restaurant. Options for vegetarians were limited; however, the food was very good. Compliments to the chef, who is let down massively by appalling service. We could hear the waitstaff swearing and complaining to each other, as well as having conversations about former employees—completely unprofessional. The level of service you experience at the table is your