Courtyard Hotels in Bedford Park

Southwest airlines goy us in late and then had to sit on the tarmac for 30 minutes as a primer. Got to the hotel and couldn't find parking, only to find out that SW Airlines book all the rooms for distressed passengers without a connecting flight. Finally found a spot next to an SUV where a guy was getting behind the wheel holding a half empty bottle of Chivas Regal I believe. Of course it could have been for the two scantily dressed women who also got into the car after he pulled out. Got to the front desk where another couple of ”interesting” guests were checking in and got our room keys only to find that the two rooms we booked were not ajoining as requested so we went back to the front desk. The gentleman at the front turned to a lady and asked for help. She tried to look for ajoining rooms and this is when we found out about the fully booked hotel. When I asked her to double check she was obviously disgruntled and went to the back office. Out comes another shorter woman without a smile to let us know there are no ajoining rooms left and that our request for ajoining rooms that we made weeks ago online was not able to be fulfilled and was only a request that Marriott does not guarentee, so much for Titanium Level privilages!!! Not even a bottle of water... When we called in the morning to see if maybe we could get complimentry breakfast for the inconvenience, they suggested that they only sell breakfast and we are welcome to purchase it, but they will not be giving us anything for our troubles. So down we went to get breakfast only to be met with the farmstand breakfast bowl and breakfasr burrito were not available. Sure, so I order eggs your way with a choice of meat and either potatoes or tomatos, only to find out that there are no tomatos when I ordered it my ”my way”. When I went to pay with my debit card the girl at the register said, ”sorry that machine doesn't work”, you will have to swipe. The bagels came out hard and the chef decided to put black pepper over everything on my plate, eggs, bacon, potatos and toast. At least the coffee was okay and the girl atvthe counter gave us a couple of bottles of water on the house. The room was sparsely decorated and looked like it had not been upgraded since the 80's. The furniture was worn, dirty and the pillows left my wife and I with stiff necks. The beds were barely double instead of queen, lucky we are not large people. One of the outlets by the bed did not work. The TV was small and sat on the top of the chest instead of mounted on the wall. The bathrooms were clean, so there was that. Overall our stay was disappointing and even a bit uncomfortable. We will not be staying here again and will be suggesting to Marriott that they need to check the standards of this location which were poor in customer service, cleanliness, convenience and atmosphere. I gave a star for the clean sheets and clean bathroom, but everything else... sorry that doesn't work.