Element Portland Beaverton

Four sisters and two nieces coming into town for one sisters surgery. Made the reservation on line. Received an e-mail from the general manager asking if the reservations were correct and if there was a special occasion. Marisa Hoiem went to such effort to ensure our comfort. She placed us all together with access to a common room. She turned what could have been a very worrying experience into a delightful get together, the rest of the staff was just as kind. Thank you. The Kohse Girls

Tripadvisor asks who I went with (won't allow posting of the review without choosing an option) and the answer is Family, but no teens. It was myself and my mother (my caregiver). I am in my 50s and my mother is in her 70s. Do not stay at this hotel if you are disabled, especially if you are a wheelchair user. There are also reasons not to stay here even if you are not disabled. The one star is solely because I have actually had to stay in hotels worse than this one. As a Marriott Bonvoy member, I booked a two queen bed studio room online (for which I received a confirmation email with the word GUARANTEED in it). When I arrived, the room was not available. I was told it was occupied. I was put in a different room with one bed and a pullout sofa. I was not allowed to see the room I booked as I was told it was occupied and would be long term. However, when I checked out I was told (obviously by a different person), that the room I had booked was not available because of a mechanical problem. She assured me that the studio with two queen beds DOES exist. There was no way to use the room in my wheelchair with the pullout couch bed open (in the room we were put in), so my mother (my caregiver) and myself (physically disabled) had to sleep in the same bed. The bathtub bench is at one end of the tub and at the other end are all of the things needed to bath - all completely out of reach (and in the case of the shower head and the soap and shampoo - up high so that they can only be reached by someone who can stand and shower). The bar next to the toilet does not meet ADA requirements and was loose. Also, the bathroom door is on backwards and hinged on the wrong side, so it opens out in such a way that it blocks the path between the kitchen/bathroom and the main room and door to the room itself. If the door were on properly, it would open against a wall and not block anything, allowing for easy movement throughout the room. As for the room we were given it also had other issues: the window coverings (automated) do not block out the light so the room is not dark at all at night, making it difficult to sleep. It is also apparently directly above the hotel laundry room, which was running machines 24/7. The plates provided (in the kitchen the room has) are tiny so don't expect to be able to make or even heat up an actual meal on them. You can't even put a sandwich on one of them. We did not use the stove. The refrigerator is a good size, however the ice machine is LOUD and makes noise constantly. Lastly, when we arrived we saw there is a huge construction site next to the hotel. We were not notified of this construction prior to our arrival, nor was the construction mentioned in any way when we checked in or during our stay (because I guess pretending it doesn't exist is a reasonable and normal thing to do)? It should not be too much to expect the type of room booked (especially when you have a received a guaranteed confirmation), no

Our family was comfortable here and would stay again. There were a variety of nice breakfast items available as well as good coffee 24/7. Front desk was responsive to any questions or requests. We were happy to use the pool. I especially appreciated the conscious effort at conserving water and using less plastic (fill the water bottle in your room from the tap and cool it in the fridge!). It's nice but not luxurious. Clean, contemporary, safe, convenient.

This hotel would have 5 stars if only they had better management. The staff is cold and unwelcoming, especially the GM. The internet was down for two days, so I'm not sure I would recommend this for business travelers. The ground are beautiful and the rooms have everything you need for an extended stay. The breakfast is pretty bad. I gave up on it early on.

It is a very nice hotel; very light and bright with lots of room to hang out and read or visit with friends. I also liked that they had a coffee bar available all day. The room was nice, and the bed was comfortable. I would have liked a chair or lights over the bed to read but i guess that's what the lobby is for. The breakfast was adequate. The outdoor sports court and tables would be lovely to enjoy in better weather. Right after I checked in I was resting on the bed, making some calls when suddenly a housekeeper barged in and scared me to death! Apparently there was a lack of communication between the front desk and housekeeping staff, but as a woman traveling alone that was not fun. The walls are thin and I could hear people in the adjoining room talking after 2 am and the second morning playing loud music; nothing to be done about that just poor construction. The second day my key card wasn't working so I returned to the front desk for a new one. The guy at the front desk didn't apologize for the inconvenience and other people were having the same problem. Nice enough hotel and good location close to Hwy 26, but I think I'll check out the AC Marriott across the parking lot on my next stay.