Guest User
April 28, 2022
I had contacted both the corp ofc and the hotel directly (spoke to Wanda) on 3/31/22 to confirm & edit my reservation for 4/21/22. There was no mention of any issues at that time. I was SHOCKED to arrive at an empty & shuttered hotel! Now I'm scrambling for a room near the Blues Festival. My husband is in his 80s and disabled with mobility issues so booking appropriate accommodations is always a challenge. I called Holiday Inn's 888 # and got someone I could barely hear and understand. She did get us into another IHG property and other than a few paltry points, no other compensation was given. I have tried to contact Holiday Inn on their Report an Issue webpage and, surprise, surprise, none of the links work. Obviously, they don't want to hear from their customers. I will NOT stay at another Holiday Inn property again!