The Windsor Town House

My wife booked this ha 5 star hotel!! as a treat for our 35th wedding anniversary. The pictures on their website made it look fantastic. This is NOT a 5 STAR HOTEL, it is 2 star B&B at best. I have complained to the AA as they list it as 5 star. The room was tiny nothing like any of the photos. There was mould around the shower, the mastic was terribly done on the inside and outside of the shower. The button for 'cold' was missing on the sink tap, the water took 4 minutes to come through. I see others have complained about this but then saying well it is an old building, for this amount of money the plumbing should be first class, it really make premier inn look like a 7 star if there was such a thing. The cover was missing from the electric fuse box outside the room, one of the decorative wall light covers was missing, Light bulbs out. The toilet brush was disgusting! The staff were the only 5 star thing there

The location and people are great!

Fabulous place. Very central and you can walk to all the major attractions. Comfortable room and delicious fresh cooked breakfast. Staff are very friendly and glad to help. I had a room at the back on the second floor and it was quaint and peaceful. Everything I needed

I booked this B and B after much investigating of other places in Bath. I went with it because I saw it was a short walk to the shops and this is very important as my Mum is recovering from a broken back and has limited mobility. I booked a garden room at extra expense as a treat . I specifically asked reception if the room was on the ground floor because Mum still can't do stairs. I was assured it was so I paid over a£400 deposit. More fool me ! When we arrived we were met by a very pleasant young man who took us through check in. When he finished he offered to take our case downstairs to our room. I asked what he meant and he said our room was down 2 flights of a winding staircase I explained Mum can't do stairs and that I had asked on booking and was assured it was ground floor. There was no way she could even attempt them .I rapidly had to get another hotel . I managed but it cost me another £1000! I asked reception if he could get us a refund or even half the money and he said he would try his best .We moved to another hotel and I got an email next day from the manager saying that as a goodwill gesture they would keep the deposit it would not charge the rest !! I explained it was a treat for Mum and I as we have recently lost my Dad .. She couldn't give a fig and would not budge on the situation I appreciate the booking policy is non refundable but this was an unusual situation and a little leeway would of helped .. Disgusted by her total lack of humanity and basic human decency ..

Beautiful building in amazing location. Friendly welcoming staff and comfortable beds. Dated interior - bedrooms small and bathrooms shabby - our bath leaked 🙈- not a five star Breakfast was served in a lovely room - disappointed to pay extra for a latte/cappuccino at breakfast time