Eight

Good location, nice and clean, however the area is a bit noisy at nights because of bars and restaurants around and trash bin collection trucks early morning

Checked in at hotel for 2 nights and within an hour was called from home that my mum had been taken to hospital by ambulance. Told the hotel immediately by phone as nobody at reception and told to left the key in the room. During call it was clear the person was not listening to what I said explaining had to rush ti the hospital 160 miles away, they ended the call saying “Have a nice evening” totally inappropriate comment. Trip tried to arrange any sort of refund of compensation for the second night but the hotel refused. The restaurant we had booked, the Roman Spa and thermae spa were all amazing and issued vouchers to be used at another time. I totally understand the hotel have no obligation to assist but there reaction and customer service after was awful. I will be returning to Bath but certainly not this hotel.

Couldn’t fault the actual room, even though it wasn’t the room advertised or shown in pic, that was a little annoying. The shower wasn’t very good and the room was very stuffy at night as you couldn’t open windows due to noise outside. The location was amazing and the staff very friendly and helpful. The noise both outside and in the actual hotel were quite annoying with slamming of doors and what sounded like moving furniture above us. We knew there was an issue with noise as we read reviews but we thought we are pretty easy going and can  usually sleep through anything, we even brought ear plugs, but recon you’d need industrial ones to block out all the noise there. Sadly I wouldn’t stay here again or recommend to others,

Lovely hotel with friendly staff. The honesty bar is very expensive though although coffee is free and the mattress our bed was a little uncomfortable.

Excellent hotel, very clean, very friendly staff. Noise insulation wasn’t great but it’s understandable given the age of the building. Highly recommend here if staying a night or two in Bath

Terrible night due to awful noise outside

Excellent little hotel in a perfect location. Would come back.

The location of the hotel was perfect. Although our room on the top floor was extremely hot and cramped. The free standing air-conditioning unit didn't make a difference to the temperature. I appreciate that this is an old building, but this wasn't the luxury stay we were expecting. It wasn't a bad experience, just an average one. All staff were extremely friendly and helpful.