Premier Inn Barnstaple

Booked in for one night here ( thank goodness) Outside is a mess - currently having building work done. Arrived and check in staff pleasant and helpful. Entrance decor very tired. I didn’t feel particularly happy leaving my car outside as was watched ( with too much interest )leaving my car by a group of people who I think were drinking in the restaurant next door. Was given my key and let myself through the door and used the stair to access the room. The carpet is filthy and paintwork equally so. The place has a smell of damp. Opened the room and the smell was worse. The bedding was clean as was the bathroom but the room smelt so bad. I didn’t want to stay but had no option due traveling so late.

My family and I travelled here for a family funeral, and after a nearly 5 hr drive, realised I had not completed checkout for the booking, so arrived at 7pm with no rooms! Entirely my fault, with upset and stress due to the circumstances. However a big big thankyou to Michelle and Ben on reception who worked so hard to get us two rooms, even though they were fully booked , I have never had such a stressful experience that turned a bad situation into a lovely stay overall.

Dirty smelt awful of damp hairs in the bath the toilet was vile and dirty spoon was dirty wifi was useless no matter how long the window was open the smell was awful woke up unwell and still unwell now wouldn't book again reported to reception and email sent no response

Booked a family room 6 months ago and was not notified about any building work going on at the hotel, that was and early in the morning. We arrived and told there was no wifi working, not great when you’re travelling with kids as a stop over. The hotel seemed dated, the family room had mould. The room was so hot as the heating was on. We lowered it but it jumped straight back to the high temperature. Enquired at reception who told us you can’t adjust the temperature in your room. We then had to have the window open like everybody else but due to the heat and the noise outside we hardly slept. Terrible first experience with Premier Inn and I wouldn’t book again. However on a side note, breakfast was good in the morning.

Great customer service from all the team a special mention to Kerry who looked after us in the Table To Table restaurant a credit to Premier Inns she knew what we wanted to drink everytime that's very good attention to detail.and she is such a lovely girl.