Apartaments Ciutat Vella

The checkin instructions said we could check in at a different property early. When we arrived at the other location, they said they did not do business with our hotel. That was confusing and wasted our time and cost me an additional taxi. After we arrived at the actual hotel, checking in with was very easy, and the accommodations were very nice. It would have been nice to have coffee with the coffee maker. Pleas leave a few pods for the guests.

Good central location, bathroom had a broken toilet seat, a bit of mold in the shower. The bed in the living room was just a futon, not very comfortable.

We really liked the rooms, so quaint. You could easily walk to many stores and restaurants. You could also walk to Catedral de la Santa Creu (cathedral). It is a little hard to find because there are multiple small alley ways. Possibly add the name of the coffee shop and tattoo shop near by for assistance. Also, we had to call to get our booking number to check in via the kiosk. It was not on our ******* confirmation, possibly that can be updated. We really enjoyed our stay and would stay there again.

There is no onsite person. The instruction stated to go to Hotel Ciutat de Barcelona if you arrive outside of the time frame. We went & was told that they do not cover Ciutat Vella anymore about 6 months ago.

This property is in an excellent location and the rooms are clean although a quite unusual. Some do not have windows to the outside. We had five rooms for two nights and would have had an excellent stay except for the following. The morning after we checked in a staff member entered our room unannounced and uninvited. He awoke my niece, who was asleep and alone in the apartment. He demanded payment for what we had already paid for, telling her that if she did not immediately pay she would have to leave the room. He then took her cell phone and disappeared down the hallway. You can imagine her fright and concern to have a man come into her room, wake her up, take her phone, and demand money. I ended up leaving the tour of Parc Guell that I had arranged with the rest of my family to meet personally with the staff member and solve the problem. He insisted that I make the additional payment or we would have to leave. He continued to insist even after I called the bank and confirmed that the payment had been taken. The following day the duplicate payment was refunded with an apology. But the fright caused to my niece, not to mention the disappointment at missing the tour of Parc Guell tour, are entirely inexcusable. I understand that the individual involved is no longer in the employ of Apartments Ciutat Vella. I also understand that Apartments Ciutat Vella is no longer affiliated with Hotel Ciutat de Barcelona as mentioned in the check-in instructions.