Casagrand Luxury Suites

Very spacious apartment and fully equipped; great base for exploring Barcelona. We had 5 bedrooms 4 bathrooms for a family 6 (two kids and my husband and my parents); it can easily fit another 2-4 people. We booked “ private chief” service through the hotel website( external provider) it was the high light of our trip. The chief Betsy threw us a superb dinner and with lovely atmosphere. A little hiccup at check out thought. We requested late check out the day before and the lady at the reception checked the arrival time of next booking and advised it should be okay with time and we could stay till 2 pm. In the morning when we re-confirm it with the reception Chris; we were told otherwise. He expressed the difficulty to have the apartment till 2 pm and said it had to be 1 pm. It was disappointing and inconvenient ( with two kids and two elderly) but we agreed to that and also told there would be extra 50 euro for late check out. However the lift was stuck and it took us 20 mins to come down with suitcases (without help) at 13:20 (20 mins later than we agreed) and we then had to pay 100 euro (the receptionist Chris claimed it was 50 euro per hour!). It was fair enough if it was communicated clearly before we made our arrangements but it WAs NoT. And what we are most unhappy about is the attitude of the staff Chris. He was unfriendly, cold and unhelpful; he could make better efforts in communication and instead of being rude.

"A beautiful, clean, and spacious apartment in a very good location. This is our second year coming back to this accommodation, and we’re very satisfied with the decor, amenities, and cleanliness. The only downside is that, unlike last year, we didn’t receive new Nespresso capsules; instead, we had to pay extra to buy them from the minibar or elsewhere. Considering the price, I believe this is the minimum that should be included. Additionally, we requested extra bottles of water (besides the initial four provided) and were told we could come down to refill them ourselves, which isn’t ideal when you’re left without water late at night or early in the morning."

We stayed in a spacious, beautifully remodeled 4 bedroom, 3 bathroom apartment which was perfect for our family. The property is centrally located and all shops, cafés, restaurants and tourist attractions are within walking distance. The staff was incredibly friendly and helpful. We'd definitely stay here again!

This was an absolutely wonderful experience. The staff was friendly and helpful. The accommodations were spacious with everything in order. We loved having refreshments up on the roof top. We could not have duplicated this experience in a normal hotel.