"My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!"

"Hygiene: Very clean Facilities: Well-equipped and relatively new Environment: Great location, right across from the Yanoda Scenic Area entrance; taxis are very convenient to hail. Service: The receptionist was very friendly. Highly recommended"

"The room was fantastic, with a tea table, perfect for my husband to use during his morning work break. The view outside was lush and green, overlooking the lake – very relaxing. It was a bit pricey since it was still holiday time, but my husband insists we come back during the off-season. This route was perfect for outdoor activities, suitable for most people's levels. The air was so fresh, and the scenery was breathtaking! Shenyu Island is ideal for relaxation and rejuvenation."

"This is a very mature rainforest hotel with excellent facilities. The pool is lovely and inviting, and the rooms are spacious. Dining at the hotel restaurant is convenient. It's located right within the rainforest scenic area, and in the evening, the hotel offers free night tours where we even spotted the Hainan eyelash gecko! In the morning, you can step right out to go birdwatching; I managed to photograph the Hainan blue flycatcher! This would be my top choice for a first visit to Hainan!"

"The hotel lobby offers direct views of Qixianling (Seven Fairies Mountain), and the air is incredibly fresh with a super high concentration of negative ions. I brought my parents here for a hot spring getaway. The 98-square-meter room type includes a private hot spring in the yard. We stayed for two days and it was exceptionally comfortable. Driving out for meals was also convenient. The entire hotel is nestled within a tropical rainforest. Highly recommend!"

"For a chain brand hotel, the hairdryer is really subpar, with very weak airflow. The slippers also feel like something you'd find in a cheap motel."

"The environment is great, and the service is top-notch. The hotel even upgraded my room, and I got to enjoy the hot springs every day! So satisfied! I'll definitely be back!"

"We stayed in honeymoon villa with private pool and an amazing view. The whole place is full of different villas but the most of them are under reconstruction. We enjoyed our stay here, it is a bit isolated but very charming and lovely for those who are seeing perfectly relaxing holiday far from noise. Hosts were very kind, escpecially young girl who welcomed us and who helped us a lot. Another lady took me by car to city to buy some food for dinner. We were positively suprised with a quantity of food for breakfast, we couldnt finish it. I would like surely to come back here and stay longer."

"卫生：ok 环境：ok 服务：ok"