MPM Hotel Guinness

Terrible experience, staff are rude and lie about using the mini bar and tried to charge us before leaving for drinks we did not drink. The maids did not even clean our room or leave us toilet roll, we had to ask for toilet roll every single day, there is a massive sewage problem that makes the bathroom smell like you know what ! Overall the experience we had was not a good one and are extremely disappointed as we paid £450.00 each for 7 nights which is really expensive considering we only had breakfast included, we will not be visiting this hotel ever again.

Okay so we stayed here for a few days whilst doing a bit skiing and snowboarding. We went Wednesday to Saturday in mid March and the hotel and the slopes were quiet. This hotel is really good and just a few small but important tweaks and it could easily be amazing. Pros: - Looks average on the outside, but looks great on the inside, indoor outdoor feel, amazing fire pit in reception atrium. I really warm, cosy and relaxing plush feel we felt. Two lifts, one at either end only fit about 5 people in but quick and easy to access. Friendly staff (except the night receptionist but we get that) - Breakfast, really quite good. We managed our expectations down after reading other generic hotel reviews of breakfasts. Have to say this one was pretty good. Coffee machines, a good mix of hot and cold food and nicely presented. Staff were welcoming. - Room itself was big and quiet. We had a studio apparently. TV, mirrors, plug sockets, shower. We had a free breakfast in a bag on our last morning as we left at 7am and breakfast didn’t open until 7.30am. Simple baguette, fruit and a bottle of water but nice of them to provide for free. - Location. Okay so this is a real plus and I can’t undersell this. 9 minute walk to the gondola, so close enough to carry equipment, but, far enough outside that you can’t hear any of the buzz or musics from the Apres. A real sweet spot. 2hours and 5 minutes from Sofia airport. Cons: The great news is that all of our negative points are things the hotel could totally solve. - Very warm room. I didn’t have a thermometer with me but I reckon the room was between 20 and 25 degrees Celsius. Too warm for a decent nights sleep for us. We asked the reception to turn the temp down and they said they would have someone for maintenance check and do that, but it didn’t seem any better the next night. - Onto the window. so we did end up, opening the window to cool the room down which worked just fine and the area surrounding the hotel is pretty quiet at night. However the window swings all the way open with no option to open it just a crack, so we were either very warm or quite cold. Also the bins were collected one morning around 6.30am right outside our window (we were on the 3rd floor). - The apartment came with a kitchenette and stove which we didn’t use, but if you wanted to, there were no pots, pans and utensils to cook with. You might be able to ask for these. - Shower. The water pressure was great and the hot water came through really quickly. However the shower head was too small for the pressure and so essentially you had a load of high power tiny jets hitting your skin. Obviously you just turn the shower pressure down, but a bigger shower head at the cost of 5 Euros would make for such a luxurious shower. Obvious stuff, but the shower sprays straight out of the cubicle door if you walk in and turn it on without moving the shower head. - Beds. When we booked through Heidi, we could have sworn we were getting a doub

Great hotel and Toto the barman was very friendly, helpful and very efficient. Would highly recommend a visit because rooms are big, spa is lovely and the staff are very friendly. We will definitely come back here because it’s great value for money and staff like Toto make the stay special.

Entering the hotel I was amazed by the huge fireplace and warmth . The reception was exceptionally nice and helpful. Our apartment was very spacious with an amazing view. All the staff were so friendly and polite and always greater us with warm smiles. From our accommodation done by the beautiful young lady at the reception to every interaction with the staff, the great spa, the large and comfortable beds and rooms and the cleanness of everything I can highly recommend the hotel !!!

Excellent hotel, great location, rooms great and food ok. Just beware of 2 things...they try to charge you for drinks from your room you haven't had...and they take any cash you leave on the side (coins specifically) as a 'tip'. We brought this up on departure and the lady on reception said the cleaners must have seen the cash and assumed it was a tip for her...tips are usually left at the end of visit not mid week.

Awesome hotel to stay in the best part of it was the cleaners they always left our room in a very creative way they made the room special for my partners birthday which was so sweet. It’s a very warm and cosy hotel especially when the fire pit is on in the lobby! Do not wear the slippers on any wet floor as you will have a purple behind! Learnt the hard way. Great vibes.