Anantara Siam Bangkok Hotel

唯一不足的是樓下酒吧有一點點吵，其他完美

The second time I chose Siam Anantara, I still had illusions about this downtown resort hotel, after all, the location and characteristics are still there. This experience completely shattered the filter. Bad reviews cannot change what has happened, nor can they save our precious time, but I firmly believe that in a hotel in Bangkok with a price close to 1,800 yuan, the service standard should not be like this. [Minefield 1 Service Castration] The last time I stayed was only in March this year. I clearly felt the castration of service quality. The hotel’s employee training system from top to bottom was uneven. Chinese courtesy may be another sense of discrimination. 1️⃣ The breakfast menu changed from a thick stack of colorful paper to a piece of plastic paper, and the previous special small coconut became coconut water in a kettle. After sitting down, no one even took the initiative to provide a menu this time. I don’t know if it was because I was alone, and the usher led me to a very unfriendly corner. During the meal, I observed that the hotel manager was obviously more diligent in cleaning up the tables of non-Asians. There were several empty plates on my table, but no one asked, so I asked the waiter to help collect them. 2️⃣ I won’t talk about the old and damp facilities of the hotel. Since I have chosen it, I must have psychological expectations. But this time I found the dead bodies of sewer midges on the towels, and there were live flies in the bathroom. 3️⃣ The star-rated hotel did not open the night bed (mainly because it was opened last time). [Minefield 2 Honeymoon Demand] 1️⃣ After booking a room and noting that I hope the view is better for my honeymoon, the result is that the Chinese front desk arranged a big tail room in the corner, which is the smallest and worst room type of the same room. The room and bathroom mirrors are all facing the bed. When checking in, the front desk asked us when we planned to leave, and then prepare the decoration for us. If we are not going out, will you still arrange it? Shouldn’t this be a pre-preparation action? Compared with Shangri-La Bangkok, we made a reservation + note action before, and the hotel replied in the background that it paid attention to the demand and would handle it properly. 2️⃣ For some reason, we communicated with the hotel that there was no need for decoration. Later, the front desk said that they prepared a cake for us. After confirming that there was no need for decoration, we expressed our willingness to wait for the cake. After returning from going out, the promised cake was not made, and the night bed was not made. After communicating with the front desk, they said that they would compensate with two glasses of welcome wine + cake, and waited for most of the day for the waiter to deliver it. At this time, our emotions had reached the peak. The promised things were not done, not because of what you gave me. If the above are all due to the excessive expectations of the guests for the honeymoon, the following point is really the most infuriating. [Minefield 3 Hotel front desk shirking laziness] 1️⃣As it approached 0 o'clock, my husband felt more and more uncomfortable in the room (a particularly metaphysical feeling). At this time, looking at the mirror in the room, he became more and more angry. We called the front desk to change rooms and clearly expressed our willingness to pay for the upgrade. The front desk delayed the pace of communication, and then called back to say that all rooms were fully booked, and even if you are willing to pay, there is no room. 2️⃣My husband immediately looked at the major platforms and found that there were still rooms released. Questioning the front desk, the front desk said that they needed to verify what was wrong with the website, and waiting was fruitless. 3️⃣At this time, we had already gone to the front desk in person. The duty manager came out to help us out and gave us two solutions: change rooms (it takes 30 minutes to clean up) & upgrade to a suite for free, but with a double bed and a 2-hour delay. It seems like we were given a choice, but in fact, there was no choice. The double bed for the honeymoon was really funny. 3️⃣ We decided to wait. The new room was better than the last room. After about 20 minutes, the waiter helped us deliver our luggage. No one helped us consider the late honeymoon cake. They lay quietly in the old room. 4️⃣ When we checked out, we once again communicated the whole thing to the duty manager and asked for compensation from the hotel. He provided us with a special car to take us to the airport as compensation. When we were about to leave, the front desk & doorman were unaware of this. We contacted the synchronization manager to get the car. We just watched the car at the door and it stopped there for ten minutes. No one from the driver, doorman, or front desk came to contact us. If we didn't take the initiative to run back to the front desk to ask, we would still stand at the door. Looking back at the whole thing, there are still many thoughts from the perspective of tourists, brands, and practitioners. Service is the sum of details. Good service is subtle and silent. Is the Chinese courtesy really from the perspective of Chinese people to provide convenience for Chinese people, or is it a cover to make big money? All the unsatisfactory service process accumulates into fatal and irreversible disgust. Write it down for reference by friends, welcome to communicate.

The massage was great!!

A traditional Thai luxury hotel with very good service. Since I had high expectations for the hotel, I was a little disappointed because there were hairs in the bathtub and the shower in the bathroom was weak. The room was a bit minor and not very clean. Overall, it's ok. The hotel lobby is grand and beautiful. Breakfast is a must-try. There are so many choices. There is also a special menu where you can order different flavors of egg Benedict for free. It's very delicious. It takes about 10 minutes to walk to Central World.

Every time there is not a single person in the hotel, I have to find someone to ask questions. This is a bit uncomfortable.

Checked in at 2pm and arranged for a connecting room. The neighbors could hear everything clearly. The logic of the front desk arranging rooms is questionable. Is it based on nationality and room rate? There are many types of breakfast and the service is average. The room is very good and close to the subway and attractions.