Amilyyue
November 7, 2024
The service in the hotel is too bad, not just bad. The front desk staff act like customers owe them money. They have no sense of service. They look at people ordering dishes, kneel down to European and American people, and make things difficult for Chinese people. We obviously booked a double bed room, but when we arrived we were told that there were no more. There were only twin rooms, and they didn't upgrade the room or provide any solutions. It was an attitude that we couldn't live in it. After I contacted Ctrip to communicate and complain many times, after a while the ** staff at the front desk, who seemed to be named Bobby (male), said that there are now double-bed rooms. Maybe he gave us a room just because we were not easy to fool. What the hell? Ah, the service attitude of many hotels in Thailand is very good, but a mouse excrement spoils the whole pot of soup.
Not only that, we thought it was just the staff member who had a poor service attitude. Later, we helped other customers book this hotel. As a result, the customer seriously complained about the poor service attitude. It seems that poor service attitude is the hotel's "good tradition"!
Seriously not recommended! Not recommended! Not recommended! If you go, just wait and be punished!
Original TextTranslation provided by Google