First House Hotel Bangkok

Hi , cleaner did not clean the room & friedge not cold , please help provide good to us . Tq

Terrible service by the front desk staff. 26/11/24 9.45pm, i have approached the front desk staff. I have informed them that i have misplaced one of my room key card, Maybe  I have left it at the breakfast room this morning while having my breakfast. I have also asked them whether anyone have return my room key card to the front desk and perhaps i could have a new keycard.  To my surprised the front desk lady instantly with a rude voice and arrogant body language told me to pay 300baht.  I told her if she can assist me to check with the staff at the breakfast room. She has refused to listen to my explanation and repeatedly said i have to pay. Worst part she don’t even bother to ask for my room number. She insisted me to pay for the misplaced keycard.  I was so angry and requested to see the manager. She told me that the manager ‘went out’. I then told her that she don’t have to  kept on repeatedly mentioned that i have to pay for the misplaced of the room key cards. I was just asking whether anyone have return my room key card to the front desk and perhaps the front desk can assist me  to check at the breakfast room.. Rudely she asked me to check myself tomorrow at the breakfast room.  The front desk staff then sat down at the counter doing her job and ignored me who was standing in front of her at  the reception counter.  I have sent a email to the hotel because when i told the front desk staff that i will log a complaint she told me to go ahead.  The hotel  representative has responded to my email and said  it is a misunderstanding and miscommunication.  As a guest of the hotel, i personally felt  that there is zero customer service provided by the hotel staffs. There wasn't any misunderstanding or miscommunication between me and the front desk staff during the conversation . The staff was so rude by ignoring the guest who was standing right  in front of them. Worst part no apology and the staff can just  sat down in front of a guest while the guest is standing.  Upon checked out, i have paid 300baht by cash. Seriously I strongly do not recommend First House Hotel.BKK. Mistake i make was, I should read more negative reviews about the hotel at Trip Advisor before making a booking at this hotel. Strongly regret.

Clean and friendly staf

Avoid if you can. I picked it because I thought it was in a good area for some shopping. The area is pretty Third World. You will get lots of cheap cheap goods. But definitely not a comfy place. I asked for a window and this is what I received. They thought that was perfectly fine. Avoid.