Heaven Boutique Hotel

ห้องพักดีมากค่ะสะอาดมีรูฟท็อปบาร์ด้วย ห้องกว้างค่ะใครเที่ยวแถวนั้นแนะนำเลย

Not recommended, the decoration is very poor, not worth it

The location is very good and the price is cheap. There are only a handful of hotels at this price range near Shillong, but the quality cannot be complimented. First of all, there are no windows. I already knew this before booking. There is a glass window in the room that cannot be opened. Outside the window It is the corridor of a shopping mall. During the day when the shopping mall is open, tourists can walk around outside the window, and music is played outside in the early morning. These are all tolerated in the face of the price. The most unacceptable thing is that the decoration residue in the room is very large, and formaldehyde and TVOC are serious. It exceeded the standard. Because there were no windows at all, ventilation was impossible, so an excessive amount of toilet freshener was placed in the room. My wife and I checked in at 1 am. At 2 o'clock, we both started to feel dizzy and vomited. We went outside the hotel to cool down. It took about 20 minutes to return to normal, so I communicated with the front desk staff whether I could check out, because the reserved room was non-refundable. I already knew this in advance, so I communicated with the front desk. The front desk was very nice and explained to us that because The room was booked through Ctrip, so the refund needs to be processed through Ctrip. Because we booked for 3 days, we had to wait three days before we could get a refund. We found another hotel at 2 a.m. and applied for a refund through Ctrip three days later. The hotel My application was rejected because I was informed before booking that refunds were not possible, so I had nothing to say. However, the front desk promised a refund and then refused, which made me very unhappy. Ctrip also asked me to provide the name of the staff member who promised to refund me. and recording, I was speechless. Finally, I paid 90% of the room fee through hotel cancellation insurance. I hope Ctrip will pay attention to the hotel environment. This kind of building material contaminating the room is fatal to pregnant women and children.