Guest User
October 14, 2024
We were on a family tour of bangalore and booked a 3 night stay at the elanza, seeing the great reviews. But my very first interaction with them was underwhelming. I reached bangalore at 11 am and their check-in was at 2 pm. So i called ahead to inform them of my early arrival, their response was very cold, flatly refusing an early check-in, even after telling them that i had no where else to go. On reaching the hotel they were not welcoming at all. The entire lobby was empty with just one person at the reception who did not even have a smile, rather an irritated expression. He said we would be charged for early check-in and still made us wait for an hour in the lobby as the rooms were not ready, in spite of calling and informing ahead. The rooms however were neat and clean at the outset, although we later found some termite nests on the ceiling, see pics. The room service and daily room cleaning was good. The breakfast spread was very disappointing. They had very limited and meagre variety of dishes. The taste was average, no complaints. But the service was very bad, because the dishes would run out quickly and we would have to keep asking to refill and keep everyone waiting. When it finally comes, the quantity would be so less that it would run out soon and the rest of us would still be waiting. This was so frustrating because families would just keep walking up to the buffet table and walk back disappointed and wait again. The overall feel was that they were running the hotel on strict budget and cost control, as they were short staffed. Overall it was an average experience, since my requirement was for a safe, accessible and neat place to crash for the night. If you are looking for an exciting hotel experience this is not the place for you.