Lemon Tree Hotel Whitefield, Bengaluru

I recently booked a one-day stay at a hotel with friends to celebrate my friend’s birthday. In advance, I had requested simple decorations for the room, which the hotel staff confirmed. However, upon arrival, it was clear that something had gone wrong. The staff seemed clueless about the arrangement, and our room was devoid of any decorations. When I approached the front desk to inquire about the situation, they initially stalled and then asked me to wait in the lobby while they hastily prepared the room. Frustrated, I declined their offer and decided to call Manish, the person I had previously spoken to about the decorations. To his credit, Manish acknowledged the mistake and offered compensation. Unfortunately, our evening plans were already in motion, so we declined the offer. To make matters worse, despite booking a room for three people, there was no extra mattress provided. We were assured that it would be placed in the room later that night, but it never materialized. Disheartened by the lack of hospitality, I chose not to call the front desk again and checked out the next morning. Overall, my stay left me feeling unwelcome and disappointed. The hotel staff needs better training in basic guest services to ensure a more pleasant experience for future guests.

The hotel was well maintained! Recommending the Deluxe room as the standard one was not what I was expecting. The Deluxe one tho was very big, much open space and facilities. The best thing for me in the hotel was the staff! All employees, from from desk to the security, to the restaurant employees, everyone has been more than kind and hospitable! Their kind behavior and understanding made me feel very welcome! The hospitality was on a great level!!!!! If I ever come back to Bangalore, I will make sure I return back there and see the amazing guys there! Thanks for being so kind and sweet with us! Wishing you the best of luck!

A great hotel to be in especially when you are traveling from abroad. Food is good, special thanks to Policy Rao who arranged all my travel in the city. He went out of his way to make this happen. I am very pleased with the hotel. Having said that I won't have problem to book this hotel to stay with family. Overall, I say that the service what makes Lemon Tree great.