Shangri-La Bengaluru

Hotel location and product itself good. Service staff all good except front desk. All carried attitute. Not willing to help, provide wrong information and never feel sorry for their mistake. They should learn from your F&B, housekeeping and concierge to be hospitable. From the time check in till out everyday sure got issue with Front desk moody staff. They are very good in covering issues. Amin from front desk was good and settle the issues smoothly but no point if he being the only one. Hope management could take action by sending them for trainings

Stayed two nights on a business trip. Good hotel with facilities you can enjoy. Main buffet restaurant can use some work in terms of service as the staff were a bit inattentive.

The overall is different from the ads at all! Despite NOVOTEL, Indian standard. The staff wanted to talk or tells only they want to - not the guest's concerned. It took time. The beach is very dirty, the pool is out of service and very dirty. The room is too old and dirty. I get an insect as a gift! Too bad. Accor should reconsider this branch soon.

Very premium rooms, great staff and a good bfast spread

Great experience. comfortable rooms with amazing view. The staff are friendly and helpful. The rooms are well maintained and has all the basic amenities that one would expect. The restaurants on-site were also fantastic.