Hilton Baltimore Inner Harbor

Great location. A solid 4-star hotel.

Very clean and polite staff! Had a wonderful time

Nice location and service

Everyone tried to make my stay an experience. From being greeted warmly as soon as you walk through the lobby, to asking many questions at check in , to returning to my room finding it totally spotless. The staff go above and beyond to my your stay great. I would stay at this hotel over and over.

And this is coming from an avid traveler and country counter. What a fantastic hotel. I visited for the Phi Theta Kappa Catalyst Conference, and the entire staff was exceptional. Most notably, Alex went above and beyond. While I was staying on the 11th floor and having trouble getting water, Alex personally stepped in, brought water to me, and completely resolved the issue. It genuinely brightened my day and left such a strong impression that I can’t help but sing the hotel’s praises.

I have stayed at this hotel on business many times over the years. My stay is generally good with very few issues. There were some serious challenges this time related to self parking, from the poor entry instructions during a game day, to unclear procedures for scanning in/out. Things got much better and the specific details are not important, but this is an area for much needed improvement on process and communication. On a positive note, it is quite comforting when the staff remember you from previous visits and anticipate your wishes before you ask. On this trip, the bartender (I don’t remember her name as I write this review) and Gail, the barista were exceptional examples of what it looks like to have pride in your work. They were both great examples of genuine leadership and good service. I appreciate these two people and countless others who do good work, often unseen.

Jelwa from Hilton was amazing! The service was amazing - so kind and fast - and the location is fabulous. It’s making me love Baltimore and hotel life!!