Located in Kuta (Sunset Road), Fairfield by Marriott Bali Kuta Sunset Road - CHSE Certified is a 4-minute walk from Siloam Hospitals and 15 minutes by foot from Mall Bali Galeria. This 4-star hotel is 1.8 mi (2.9 km) from Trans Studio Mall and 1.9 mi (3 km) from Legian Beach.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Grab a bite to eat at Jejaton Restaurant, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 5 meeting rooms available for events. Free self parking is available onsite.
Make yourself at home in one of the 223 individually decorated guestrooms, featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.
KKhakha2024.08.07
Perfect! The staff was very friendly, probably the best I’ve met and they greeted us with a welcome drink. Our room was clean and the things folded every day without us asking. The pool was very clean and usually not busy. Car doors were open each time for us going out and coming in. The food was delicious and the restaurant staff was friendly and made sure we got everything we requested each day. I got sick on my last day and they were so concerned and wanted to take me to the hospital or call a doctor for me. I would definitely recommend this hotel.
With a stay at Grand Mega Resort & Spa Bali in Kuta (By Pass Ngurah Rai Kuta), you'll be a 4-minute drive from Kuta Beach and 5 minutes from Legian Beach. This 4-star resort is 1.8 mi (2.9 km) from Waterbom Bali and 3.4 mi (5.5 km) from Seminyak Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and wedding services. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy local and international cuisine at Cafe Cinta, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 133 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
GGuest User2023.03.07
I am visiting family in the area so needed to stay in a hotel nearby.on first impression the photos looked perfect. However,on arrival I was shown to a room on the ground floor which wasn’t clean, was dated and broken plastic around the shower area which I felt was unhygienic and a safety concern. The patio doors wouldn’t lock which as a solo traveller didn’t make me feel safe. I asked at reception to be moved. After a few minutes of discussion I was told I could move to a “new” room on the third floor overlooking the pool. First impression it was definitely an improvement but definitely not a “new” room. Paint peeling, laminate wood peeling, broken kettle, no fridge. A new kettle and an old fridge was then replaced. The bath and the basin were not clean with a ring of scum. The room was superficially cleaned daily by very friendly and willing cleaners. Bed linen and towels changed regularly. 2 bottles of water daily was a plus. Nowhere to put hand soap by the basin which meant crossing the room to get soap? The design of the room not thought through. Mirrors so high you could barely see unless on tip toe and I’m average height. Velvet chairs a hotel theme and not very practical for a tropical country. The safe deposit box didn’t work and despite asking it remained the same. The incessant piano music in the morning same reel which was eventually changed after I complained… the afternoon it changed to pop music but again the same reel… and no I did not want to be woken at 630 -7 every morning with piano music does anyone? Cockroaches in the room …. When I complained I was given a spray. Overall the hotel served its purpose of being close to my family. The staff were very friendly and kind which I really appreciated.
With a stay at Everyday Hotel Kuta Central, you'll be centrally located in Kuta, within a 5-minute drive of Bali Bombing Memorial and Waterbom Bali. This hotel is 1.1 mi (1.8 km) from Legian Beach and 2 mi (3.3 km) from Seminyak Beach.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Stop by the hotel's restaurant, Eats Good, for lunch or dinner, or grab snacks at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 66 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
AAzraai2024.09.18
I recently stayed at this hotel and had a pleasant experience overall. The location is convenient, being close to Ikea. The staff were friendly and welcoming, and the WiFi worked well throughout my stay. The room was clean and comfortable; however, the bathroom cleanliness can be improved and the bathroom door wasn't very private, as shadows were visible from outside, which was a bit unsettling. Overall, it's a nice hotel and definitely will be my choice for my future visit.
Very Good
118 review
4.2/5
Price from
Rs 3,943
per night
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With a stay at Sun Island Hotel & Spa Legian, you'll be centrally located in Legian, a 7-minute walk from Bali Bombing Memorial and 13 minutes by foot from Beachwalk Shopping Center. This family-friendly hotel is 1.5 mi (2.3 km) from Kuta Beach and 1.8 mi (2.9 km) from Waterbom Bali.
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy Asian cuisine at Topix Asia Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 107 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
GGuest User2023.05.28
My best friend of 20 years and I recently went on our first ever girls trip (we are now both 40) and booked our first 3 nights at Sun Island Hotel and Spa Legian. Upon arrival we were both delighted with the architecture and presentation of the hotel, both clean and modern, yet still authentically Bali and traditional. Check in was a breeze, and every staff member we encountered was not only friendly and helpful, but genuinely cheerful. It says a lot about a place when ALL the staff are that happy all the time! Particular mention goes to the Restaurant manager who welcomed us warmly by name every morning with the most beautiful smile and upmost of care. We stayed on the ground floor in a twin share room, which was spotlessly clean, with fantastic aircon. It had a small balcony big enough for one person to stand on to vape, and the absence of any cigarette smoke on the premises was a DELIGHT. The pool areas (there are 2) are truly spectacular! We stayed away from the rooftop as we are both sun sensitive and it is better suited to sun worshippers working on their tan. The 4th floor pool bar suited us perfectly, with plenty of shaded areas for relaxing on sun lounges. Yes, the decking is in need of maintenance, but from what I understand works are set to replace the decking starting June. I can't wait to return to see the upgrade. Although the pool bars were not permanently staffed throughout our stay, a quick call using the bar phone, had whatever we required delivered quickly to us with no issue at all. It was actually such a luxury to have that pool area to ourselves most of the time. The view from the 4th floor Infinity pool is pretty special, and I thoroughly enjoyed living my best mermaid life splashing about. Breakfast every morning was basic, but delicious, consisting of fresh cooked eggs to order, alongside a buffet of noodles, rice, fruit and pastries. Food service was consistently great every morning. At the end of our 3 night stay we were both so sad to leave as the location of the hotel is absolutey PERFECT. Close enough to be walking distance to all the action and nightlife, we felt completely safe at all times, yet far enough away to be silent of a night time when we needed to sleep (in super comfy beds mind you). After a hiccup at our next hotel within a couple of hours of arriving,that we both couldn't look past, we made the decision to check out and return to Sun Island. To our delight, not only were we welcomed back with literal open arms, we were offered the same rate we had been paying (was an early bird rate when we booked and this was now a weekend) but put straight back into our freshly cleaned original room. Above and beyond doesn't even come close to the service we received. A small issue with the aircon was attended to as soon as we made mention of it and the remainder of our stay just felt like home. We both can't WAIT to return to Sun Island Legian on our next Bali adventure!
Sleepy Potato Villa is a charming and cozy retreat located in the heart of a picturesque destination, perfect for travelers seeking relaxation and a touch of whimsy. This unique villa offers a delightful blend of comfort and creativity, making it an ideal getaway for families, couples, or solo adventurers.
With a stay at Grand Whiz Hotel Nusa Dua - CHSE Certified in Nusa Dua (BTDC), you'll be a 3-minute drive from Nusa Dua Beach and 10 minutes from Jimbaran Beach. This beach hotel is 8.2 mi (13.2 km) from Kuta Beach and 11.7 mi (18.8 km) from Sanur Beach.
Pamper yourself with onsite massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities, which include an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to the beach or shopping on the complimentary shuttle.
Enjoy international cuisine at Anjani Restaurant, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 126 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User2023.04.27
Really nice hotel in the ITDC area of Nusa Dua, easily accessible, safe and with a long pool and an Indonesian Style buffet breakfast. The rooms are a good size and very clean, well worth the price. Staff are super friendly and helpful, they are incredibly polite and accommodating to guests . Special shout-out to Dewak who was very very helpful throughout my stay here and helped me out without fail. He knows the area well too and so gave me good recommendations for coffee places and places to get good food and drink! Will stay here again for sure!
When you stay at Sovereign Bali Hotel in Tuban, you'll be in the business district, within a 5-minute drive of Kuta Beach and Legian Beach. This 4-star hotel is 4.3 mi (6.9 km) from Seminyak Beach and 1.9 mi (3 km) from Waterbom Bali.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a hair salon. Guests can catch a ride to the beach or shopping on the complimentary shuttle.
Enjoy international cuisine at Kitchen Meliwis, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tuban? This hotel has facilities measuring 3100 square feet (288 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 198 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2023.01.31
I stayed at Grand Sovereign Hotel Kuta Bali from Jul 11th to Jul 14th. The hotel was great, the service was excellent, etc, with only one miss: I forgot my laptop charger and left it in hotel meeting room. After I flew back home to Java, I finally realized that I forgot my charger and immediately look a way to contact the hotel. Well, the response was quick and one of the hotel staff, Ms. ANGEL/ANJEL kindly help and sent the charger back to me (I include the pics of the charger and the receipt of the delivery service). What a great post service! With this kind of service, I really recommend anyone to stay at this hotel. Thank you Grand Sovereign, Matur Suksma Ms. ANGEL/ANJEL. 👍👍🙏🙏
EDEN Hotel Kuta Bali is centrally located in Kuta, a 4-minute walk from Lippo Mall and 5 minutes by foot from Discovery Shopping Mall. This 4-star hotel is 0.4 mi (0.6 km) from Tuban Beach and 0.4 mi (0.7 km) from Kuta Beach.
Pamper yourself with a visit to the spa, which offers massages and body treatments. Additional amenities at this hotel include complimentary wireless Internet access and concierge services.
Enjoy international cuisine at Paradisus Restaurant, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Kuta? This hotel has facilities measuring 2874 square feet (267 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 277 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
GGuest User2023.03.26
Dripz Coffee under the actual Eden Hotel provides great coffee plus meals, snacks etc. Friendly and helpful staff!! We have had many breakfasts at Eden Hotel - very nice and great value!! We had American breakfast, and there is also an option of a buffet breakfast. Thank you to many helpful staff including Juni, Ari Arum and Satria from Dripz Coffee.
With a stay at Grand Ixora Kuta Resort - CHSE Certified in Kuta (Kartika Plaza), you'll be within a 5-minute drive of Kuta Beach and Legian Beach. This 4-star hotel is 8.2 mi (13.3 km) from Sanur Beach and 0.4 mi (0.7 km) from Waterbom Bali.
Pamper yourself with a visit to the spa, which offers massages and body treatments. Additional features at this hotel include complimentary wireless Internet access and concierge services.
For lunch or dinner, stop by Bambu Roras, a restaurant that specializes in Indonesian cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Kuta? This hotel has facilities measuring 1163 square feet (108 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 134 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and slippers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.01.31
Perfect for the budget conscious yet this hotel offers everything you'd want in amenities and comfort. It has a beautifully clean swimming pool with excellent sun lounges and the rooms are far enough away from the street to be quiet and peaceful. The staff are very friendly and helpful and the house-keeping is thorough and professional. The bed in my room was very comfortable and great size, the bathroom is clean and there was enough storage space for a comfortable few days. It is less than ten minutes from the airport which is perfect for transit travellers and only about ten minutes walk to German Beach. Very close to Lippo Mall and is at the heart of the restaurants area of Jalan Kartika Plaza. If you're not into 5 star resort type luxury, this hotel is ideal and I would happily stay here again.
Located in Nusa Dua (Kampial), Renaissance Bali Nusa Dua Resort - CHSE Certified is within a 5-minute drive of Bali National Golf Club and Nusa Dua Beach. This 5-star hotel is 1.7 mi (2.8 km) from Geger Beach and 1.7 mi (2.8 km) from Pasifika Museum.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a steam room. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy local and international cuisine at Backstage Food Theater, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Nusa Dua? This hotel has facilities measuring 10484 square feet (974 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 307 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private furnished balconies or patios. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.
GGuest User2023.05.22
Great value for money with everything we needed for a weeks stay whilst working & enjoying the sun! Highlights: - spacious room conducive to working - staff were amazing. In particular chef Ferri Andre in the Backstage restaurant (sorry, unsure on spelling). He was amazing in providing vegan options for breakfast every single day ensuring we got everything we wanted whilst personally coming to see us and delivering the food. - Julio the Marriott Vacation club employee was extremely helpful and arranged our complimentary spa treatment. - Great spa with enjoyable holistic massage for 60 minutes - Lap pool was a nice amenity as well as a great gym - Shuttle to Bali Collection (shops) & the beach was convenient. Areas of improvement: - Main pool was occasionally too loud. When they had the large speaker on, this could be heard across the resort and was overpowering. When at the other pools, there was then 2 sources of music that could be heard which was not ideal. - Our room was described as a 'Sea view' which as you will be able to see from the picture is a real stretch... - Even though the chefs were super helpful, it isn't great for vegans. Animal products in most items that you wouldn't expect (bread/pasta etc). Seemed a bit unnecessary. - Renaissance's beach is not great. I would highly recommend going to 'Canna Bali' instead.
Outstanding
233 review
4.6/5
Price from
Rs 43,329
per night
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Latest Reviews for Bali hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.8/5
Outstanding
YYang Xun, GailLocation is a little far out but that contributes to the idyllic charm of the hotel. Everything was fantastic and all the staff extremely polite and friendly.
We were especially impressed that the restaurant staff assiduously recorded our dietary needs to make sure we were covered for the entire stay. Major props to the restaurant for the range of interesting vegetarian options available and the great cocktails!
Room cleaning twice a day is also amazing at a time when many hotels are cutting back to once every 2-3 days. The Black Sands spa lives up to its reviews and the massage and bath were incredibly relaxing.
We truly enjoyed our little slice of paradise and it was a perfect weekend getaway!
GGuest UserOur inaugural stay in Sanur, Bali, exceeded expectations. Situated by the beach with cafes in close proximity, the hotel's location was superb.
Initially booked for a pool access room, we were pleasantly surprised with a complimentary upgrade to the Ocean View Pool Suite. The room, impeccably clean and beautifully adorned, featured a private pool with captivating views of both the pool area and the beach.
The staff's friendliness and helpfulness, coupled with twice-daily housekeeping checks, ensured our needs were consistently met. Our time here was thoroughly enjoyable, and a return visit is certainly on the horizon
DDanielleIt was amazing! The location is perfect, very close to airport, the service and breakfast is amazing.
Very friendly staff.
The room is a dream, the private pools are calm and cosy.
JJoshuaRSANew hotel with lots of friendly and eager to assist staff. Their kindness makes you feel welcomed and their readiness to serve you at every moment truly makes it feel like you’re on holiday. The rooms and facilities are clean, beautiful pool and water fountain. Great spa to get a massage at and breakfast was good. Shuttle service that runs to and from Ubud Centre (only selected times, so make sure you know the schedule).
Although I gave them a 5/5, the are still things I think that they can improve on.
1. Housekeeping is quite slow, I stayed at the pool one day and had lunch at the restaurant, after 3 hours I returned to my room and it still wasn’t touched by housekeeping. I also waited longer on the day of my check-in to get to my room. Although I arrived early and was patient and understanding to wait until my room was ready at 14:00 I still ended up waiting another 30mins to get to my room. This was a little annoying as they already knew I was waiting a long time and feel like they could’ve somehow speeded up the service. I understand they have their cleaning standards, especially for a new check-in. Maybe they need to employ more housekeepers to fulfil the hotel’s requirements.
2. On the day of my arrival the pool wasn’t open due to bad weather days prior to my check-in, which I totally understand and grateful they tend to the pool so well. I was however offered 20% discount on the Spa, outdoor activities etc. through a paper that was placed on my bed after I got into my room. However this coupon wasn’t explained to me and when I tried to use it two days later for a massage I was told it was only valid for the day the pool was out of service.
3. Breakfast - I understand it’s a smaller hotel and I appreciate any hotel that tries to contribute to the environment by limiting food waste by only serving certain about of dishes, however a better variety would have been appreciated, especially for guests that stays for a couple of nights. With that the buffet breakfast only came with a Balinese Coffee or Tea. This was not explained before booking the room and this information wasn’t given by Trip.com. It does however say the buffet breakfast comes with coffee or tea. But like many many other hotels I’ve stayed at and mentioned that the buffet breakfast comes with coffee or tea it usually means that there is a variety of coffee or teas available. And wanting a cappuccino or iced latte for breakfast would cost you extra.
4. The restaurant, drink usually came not as cold as one would expect it to be. I ordered an ice tea and it was more of a lukewarm tea. The beer they served was also not very cold and quite disappointing especially when it’s so hot and all you want is something ice cold.
5. The hotel entrance is a bit difficult to find, management can think of a better way to showcase the entrance/name of the hotel.
Overall I enjoyed the stay, it close enough to walk to Ubud Centre (about 15min walk) If you’re up to it. It’s beautiful, clean and a little peace of paradise.
Some services however need more attention to details.
TTdkzawOverall:
Hilton Bali Resort is an excellent choice for both families and couples seeking a luxurious getaway in Bali. With its stunning location, exceptional service, and wide range of amenities, it promises a memorable stay that combines relaxation, adventure, and cultural experiences. Whether you're lounging by the pool, indulging in a spa treatment, or exploring the beautiful island, Hilton Bali Resort delivers an unforgettable experience.
SSaowaluck PrommetDuring my stay at the hotel from July 14th to July 18th, I encountered several issues that I wish to bring to your attention:
Upon my arrival on July 14th, I had booked a room with a King bed, but upon arrival, I discovered that my room had a twin bed configuration instead. After requesting a change and mentioning that I am a ”Diamond Member,” the room was switched to a King bed within 10 minutes. However, there were no welcome amenities set up in the room.
On July 15th, I called reception (dialling ”0”) to inquire about breakfast and requested to invite my friend as part of my membership benefits. The receptionist took some time to check and later informed me that if my friend joined me, there would be an additional charge due to hotel policy regarding a third person. I was surprised that the receptionist was not aware that I was staying alone.
Throughout my stay, turndown amenities were never set up, which was disappointing as a ”Diamond” member. It seemed that the hotel overlooked this aspect of service.
On the day of my departure July 18th, which also happened to be my birthday, no one acknowledged this special occasion. During breakfast with my friend, I observed another guest receiving birthday wishes and a cake from the restaurant staff. When my friend informed the staff that it was also my birthday, it took another 10 minutes for a birthday cake to be brought to my table with a birthday song.
Overall, while the hotel's public areas were well-maintained and had a pleasant ambience, the service experience fell short of expectations. I believe there is room for improvement, particularly in ensuring that the service matches the level expected by loyal members like myself. Staff were generally kind and polite, but attention to detail and proactive guest recognition could be enhanced.
Thank you for your attention to these matters. I trust that my feedback will contribute to improving future guest experiences at your establishment.
GGuest UserVery disappointed stay! Stayed in October 2022 loved it loved everything. This stay we were not told about the breakfast not being buffet style well at least being dramatically downsized and put out the front at Papas Beach Cafe. The selections were bland and mostly asian style nothing like it was in October and that was why we rebooked! The pool deck is a accident waiting to happen very very dangerous. My daughter room key was re programmed at least 20 time is 6 days very very frustrating with 3 little boys in tow to have to go from 1 end of the property to the other to report it. On the good side the staff are amazing so friendly welcoming and 10/10 to the chef at Papa's cafe for inviting the 3 boys into the kitchen to make and prepare and serve the best Pizza's I have ever eaten. The Alam KulKul is in a great position and the staff are worth staying for but quite a bit needs to be done to make it great
GGuest UserAmazing hotel 1 the best in Kuta when it comes to the location, standards and keeping the resort clean and in perfect condition. Rare in Bali! the rooms are extremely comfortable, with full amenities and extremely well maintained. Beautiful Balinese style with high end products, similar standards with any international Hotels. Amazing pool size middle of a beautiful landscape, just hard to believe you are at the heart of Kuta. Breakfast is one of the best around Kuta too. So much choice to accommodate large nationalities, from Balinese, Indian, asia, continental, international etc… The staff is just amazing, extremely friendly and efficient. Nothing is perfect in life and things can happened! just address it to the front office and in the next 5 minutes someone will fix your issues, including technical issues you could have in your room. Ayu at the front office is a gem! what an asset to the Ramayana. She is so efficient and professional. Same with Endra at the Gabbah restaurant - what an amazing waiter! kindness and so professional with perfect English skills…. just another amazing asset to the Ramayana. The Resort manager is new and what a difference since he joined the Ramayana - he is everywhere, extremely friendly and really manage the property extremely well. My only negative comment will be the pool water temperature - too cold , the water should be heated same as any 5 starts hotel . Many guests were saying the same things…. pool water temperature should be warmer. Nevertheless it is my favorite hotel in Kuta 15 minutes away from the Airport in front of Kuta Beach….
GGuest UserWe have just completed a magical 10 days at Wyndham Jivva Beach. We are long term Wyndham members (owners) and have stayed at many of their hotels and resorts. Jivva Beach rates at the top of the list for us. It's just far North East of Denpasar to be out of the rat race but still within easy reach of Sanur and other tourist attractions. Apart from its idyllic setting, the staff were fantastic and went out of their way to make our stay memorable. A special mention to the head chef Gusti who has a wealth of experience at 5 star international hotels. His leadership ensured a high level of cuisine at every meal. And Wijaya, the food and beverage manager led a team of wait staff which would be hard to beat anywhere. There are no shops close by, but we booked half day tours using local drivers at very reasonable prices (IDR 600,000 for 5 hours), so we were able to visit many local attractions. We also took the ferry to the island of Penida across the Badung Strait ~ well worth the time to do this. We were surprised that the beach (which is very close), is made of black sand ~ not a problem for us, but maybe for some. In essence, we love Wyndham Jivva and intend to visit again in 2024.
GGuest UserWe stayed in this guesthouse for a week. We were looking for a quiet place to sleep, far from the chaos of Ubud, the bet is held. It's really isolated, in the middle of the rice fields. The staff are lovely, very helpful and friendly. They are always there for you and if you have a question or request, they will go out of their way to answer it right away. The room is large and very clean. We asked for an upstairs room and got it. The bed is firm but comfortable. The rooms all have a terrace where you can eat, have breakfast or simply relax. The included breakfast is very simple (choice between omelet and pancakes, fruit juice, and fruit), but sufficient. You can pay extra for extras. There is no restaurant or bar in this guest house, so you will either have to go to the hotel not far away or order your food on Grab/Gojek. We opted for this second option, and it went very well, a huge choice, delivery in less than an hour if you order from a restaurant in Ubud. The staff can also take an order and your money and go 2/3 shopping for you for drinks displayed on the minibar. Every day they gave us a bottle of water each for free. The pool is nice and clean. The air conditioning is very efficient, sometimes even too much! It has to be settled. Sometimes we just ended up cutting it off. You won't be hot. Now, the negative points, because a good opinion must also mention the points to improve: Daylight which passes very easily, the curtains are not very glued to the window so from 5 am we began to have light. It's true that we Europeans are used to sleeping in the dark. In the room there was also a pipe noise, quite sharp, when people were using the water, whether it was us or neighbours. I don't know what it is, maybe a pump, pipes... I don't know if the problem is common to all rooms. Since I'm sensitive enough to noise to sleep, I opted for earplugs, problem solved. Count 3 to 5 euros one way to get around town by ordering a ride on Grab/Gojek. We had the reservation at a very good price because booked early and before the lifting of health restrictions, so we will say that we are very satisfied with our choice. I hope they will improve the two points mentioned above because those were the two things that bothered me.
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