When you stay at Sanur Resort Watujimbar , you'll be in a shopping district, within a 15-minute drive of Sanur Beach and Kuta Beach. This 4-star hotel is 8.3 mi (13.3 km) from Waterbom Bali and 9.1 mi (14.6 km) from Legian Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 306 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
GGuest User2023.07.20
This is my second stay in 2023 and it did not disappoint. I usually come with my husband and family but had a week solo and chose this hotel. Not only have we had wonderful holidays here in the past, being on my own, I liked the idea of security at the gate. I stayed in a pool view deluxe and although these rooms are a little dated, it was spotlessly clean and comfortable. Having a welcome platter of fruit was a lovely touch and much appreciated. The lovely staff are another reason we return again and again to this hotel. Lintang is a wonderful asset to this hotel and makes me feel like family. Wirik in the restaurant realised I was travelling alone and went out of her way to ensure I was comfortable and had a friendly smile and chat for me each morning. She does an excellent job and also makes me feel like family The pool is one of the best in Sanur. Perfect temperature and huge, so you never feel crowded and can move around freely. It would be good if there were more lounges though. Pool bar staff are lovely and efficient. The hotel is located a short distance from the beach and has numerous excellent restaurants out front. It’s an easy walk to night markets as well Lastly, the security guards were wonderful. Very diligent at their jobs and so friendly and helpful to me. The Swissbel is my go to hotel in Sanur. It’s such great value for money and its buffet breakfast is great. Try a themed dinner night as the food is sensational and great value being “all you can eat”! Thanks again Swissbel, we will be back!
With a stay at Paripadi Studio Canggu in Canggu (Batu Bolong), you'll be within a 15-minute drive of Kuta Beach and Eat Street. This hotel is 3.5 mi (5.6 km) from Seminyak Beach and 6.6 mi (10.7 km) from Legian Beach.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 28 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and housekeeping is provided daily.
GGuest User2023.09.23
My stay at Paripadi Studio in Bali was nothing short of enchanting. From the moment I stepped foot into this tropical paradise, I was captivated by its beauty and tranquility. The studio's location is superb, nestled amidst lush greenery and just a short stroll away from pristine beaches. The attention to detail in the design and decor of the studio is impeccable, creating an inviting and cozy ambiance. The private pool was a true highlight, offering refreshing dips and moments of pure relaxation under the Bali sun. The hospitality extended by the staff was exceptional. They were always ready to assist with a warm smile and made sure every aspect of my stay was perfect. Whether it was arranging transportation, recommending local attractions, or preparing delicious meals, their dedication to guest satisfaction was evident. Paripadi Studio provided a serene escape from the hustle and bustle of everyday life. Waking up to the sounds of nature, enjoying a cup of coffee on the terrace, and taking in the breathtaking views of Bali's landscape will forever be etched in my memory.
Restore your balance at Fairfield Bali Legian. Only a 15-minute drive from Bali International Airport, our family-friendly hotel is located near the beach between Kuta and Seminyak with easy access to Bali's best nightlife like JAAN, La Favela, Motel Mexicola and Cafe del Mar. Explore nearby attractions such as Double Six Beach and Beachwalk Shopping Centers. Relax in spacious rooms and suites with private balconies, soft mattresses, 43-inch LED TVs and free WiFi. Treat yourself to cuisine from Tebu Merah Restaurant or sip signature drinks at the sunken Pool Bar. Enjoy complimentary inhouse activities such as Balinese cooking classes, mixologist classes and Balinese Rindik music lessons. Our hotel provides indoor meeting rooms and outdoor venues perfect for small to medium gatherings. At Fairfield Bali Legian, you are our number 1 priority. Ask us about The Fairfield 100 pct Guarantee, where we promise you will be satisfied with every detail of our hotel or we will make it right. That is our commitment to you
GGuest User2023.07.21
This hotel was so relaxing and nice on our 6-day stay. The hotel staff was incredibly attentive, courteous, and professional. The restaurant has many delicious options at reasonable prices. The pool has a swim-up bar and we even ate lunch in the pool a few days! The rooms are very clean and comfortable. The common areas are modern and clean. I highly recommend and would stay again in a heartbeat.
Excellent
156 review
4.4/5
Price from
€50
per night
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With a stay at Everyday Hotel Kuta Central, you'll be centrally located in Kuta, within a 5-minute drive of Bali Bombing Memorial and Waterbom Bali. This hotel is 1.1 mi (1.8 km) from Legian Beach and 2 mi (3.3 km) from Seminyak Beach.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Stop by the hotel's restaurant, Eats Good, for lunch or dinner, or grab snacks at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 66 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
AAzraai2024.09.18
I recently stayed at this hotel and had a pleasant experience overall. The location is convenient, being close to Ikea. The staff were friendly and welcoming, and the WiFi worked well throughout my stay. The room was clean and comfortable; however, the bathroom cleanliness can be improved and the bathroom door wasn't very private, as shadows were visible from outside, which was a bit unsettling. Overall, it's a nice hotel and definitely will be my choice for my future visit.
Located in Kuta (Sunset Road), Fairfield by Marriott Bali Kuta Sunset Road - CHSE Certified is a 4-minute walk from Siloam Hospitals and 15 minutes by foot from Mall Bali Galeria. This 4-star hotel is 1.8 mi (2.9 km) from Trans Studio Mall and 1.9 mi (3 km) from Legian Beach.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Grab a bite to eat at Jejaton Restaurant, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 5 meeting rooms available for events. Free self parking is available onsite.
Make yourself at home in one of the 223 individually decorated guestrooms, featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.
KKhakha2024.08.07
Perfect! The staff was very friendly, probably the best I’ve met and they greeted us with a welcome drink. Our room was clean and the things folded every day without us asking. The pool was very clean and usually not busy. Car doors were open each time for us going out and coming in. The food was delicious and the restaurant staff was friendly and made sure we got everything we requested each day. I got sick on my last day and they were so concerned and wanted to take me to the hospital or call a doctor for me. I would definitely recommend this hotel.
With a stay at Sun Island Hotel & Spa Legian, you'll be centrally located in Legian, a 7-minute walk from Bali Bombing Memorial and 13 minutes by foot from Beachwalk Shopping Center. This family-friendly hotel is 1.5 mi (2.3 km) from Kuta Beach and 1.8 mi (2.9 km) from Waterbom Bali.
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy Asian cuisine at Topix Asia Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 107 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
GGuest User2023.05.28
My best friend of 20 years and I recently went on our first ever girls trip (we are now both 40) and booked our first 3 nights at Sun Island Hotel and Spa Legian. Upon arrival we were both delighted with the architecture and presentation of the hotel, both clean and modern, yet still authentically Bali and traditional. Check in was a breeze, and every staff member we encountered was not only friendly and helpful, but genuinely cheerful. It says a lot about a place when ALL the staff are that happy all the time! Particular mention goes to the Restaurant manager who welcomed us warmly by name every morning with the most beautiful smile and upmost of care. We stayed on the ground floor in a twin share room, which was spotlessly clean, with fantastic aircon. It had a small balcony big enough for one person to stand on to vape, and the absence of any cigarette smoke on the premises was a DELIGHT. The pool areas (there are 2) are truly spectacular! We stayed away from the rooftop as we are both sun sensitive and it is better suited to sun worshippers working on their tan. The 4th floor pool bar suited us perfectly, with plenty of shaded areas for relaxing on sun lounges. Yes, the decking is in need of maintenance, but from what I understand works are set to replace the decking starting June. I can't wait to return to see the upgrade. Although the pool bars were not permanently staffed throughout our stay, a quick call using the bar phone, had whatever we required delivered quickly to us with no issue at all. It was actually such a luxury to have that pool area to ourselves most of the time. The view from the 4th floor Infinity pool is pretty special, and I thoroughly enjoyed living my best mermaid life splashing about. Breakfast every morning was basic, but delicious, consisting of fresh cooked eggs to order, alongside a buffet of noodles, rice, fruit and pastries. Food service was consistently great every morning. At the end of our 3 night stay we were both so sad to leave as the location of the hotel is absolutey PERFECT. Close enough to be walking distance to all the action and nightlife, we felt completely safe at all times, yet far enough away to be silent of a night time when we needed to sleep (in super comfy beds mind you). After a hiccup at our next hotel within a couple of hours of arriving,that we both couldn't look past, we made the decision to check out and return to Sun Island. To our delight, not only were we welcomed back with literal open arms, we were offered the same rate we had been paying (was an early bird rate when we booked and this was now a weekend) but put straight back into our freshly cleaned original room. Above and beyond doesn't even come close to the service we received. A small issue with the aircon was attended to as soon as we made mention of it and the remainder of our stay just felt like home. We both can't WAIT to return to Sun Island Legian on our next Bali adventure!
With a stay at Mega Boutique Hotel & Spa Bali in Kuta (By Pass Ngurah Rai Kuta), you'll be within a 5-minute drive of Waterbom Bali and Bali Bombing Memorial. This spa hotel is 1.7 mi (2.8 km) from Kuta Beach and 2.7 mi (4.4 km) from Legian Beach.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at Pool Bar, a poolside bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 69 air-conditioned rooms featuring refrigerators and LED televisions. Your Select Comfort bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
GGuest User2023.01.21
our stay at Mega Boutique, room 502, was actually more than fine. the room we stayed in was clean and the staff was quite responsive. however, after we checked out on January 8 in the morning, we realized at night, that our 2 packages of frozen food were left in the fridge in room 502. I called the hotel immediately ... it was picked up by the employee who asked me to give time to check housekeeping . 5 minutes later we called back only to get an answer that they didn't find our frozen food in the fridge. we knew to have put it exactly in the fridge. however, miraculously, abracadabra... hocus pocus... the food disappeared without a trace. it's a shame, our stay experience was quite good, but leaving an unpleasant impression on the lost & found hotel service. hope the hotel management pays a close attention in their housekeeping team integrity.
With a stay at J Hotels Kuta, you'll be centrally located in Kuta, within a 5-minute drive of Kuta Beach and Waterbom Bali. This spa hotel is 1.9 mi (3.1 km) from Legian Beach and 3.4 mi (5.4 km) from Seminyak Beach.
Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and free valet parking is available onsite.
Make yourself at home in one of the 91 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and slippers. Conveniences include phones, as well as safes and desks.
JJdeanroy2020.03.07
Service was nice, good breakfast buffet in the morning 7-11am. Clean rooms, good WiFi. Easy walking distance and taxi service cheap. Would recommend for cheap price. Fast check in service, very friendly and helpful staff.
When you stay at Interconnection Hostel in Kuta, you'll be near the beach, within a 5-minute drive of Waterbom Bali and Kuta Beach. This hostel is 2.2 mi (3.6 km) from Legian Beach and 3.9 mi (6.3 km) from Jimbaran Beach. Our property is strategically located in the city center, right along the main highway, providing easy access to various attractions and amenities. However, please note that due to its very central location, there may be some noise from the highway, especially during peak hours. Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostel include complimentary wireless internet access, an arcade/game room, and a hair salon. Stop by the hostel's restaurant for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are available daily from 8:30 AM to 11:00 AM for a fee. Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include desks, and housekeeping is provided daily.
GGuest User2024.02.17
The accommodation is in the form of a hostel, but it's no less quality than a hotel. I was a little hesitant at first because there weren't many reviews on several platforms, but I became more convinced after seeing the hostel's Instagram account, which is often updated. The service at this hostel exceeded my expectations. I ordered some items, and the hostel was happy to receive them and put them in my room. I was also welcomed despite arriving at around 11 pm. The atmosphere inside the hostel was very homey, with many guests relaxing in the lobby, so I didn't feel lonely. I liked that atmosphere even though we didn't interact directly. The area around the hostel is very lively, as it faces a big road. There is a convenience store next to the hostel, and there is a mosque opposite the hostel. If you want to find food, you might need to walk for a few minutes. The hostel facilities are very complete, there is a swimming pool, a lobby room on the 1st and 2nd floors, a dining room for breakfast where there is coffee and tea that can be made by yourself, and a parking lot for motorbikes. The hostel rents out motorbikes, but unfortunately, I only found out after I got there. My suggestion would be to publicize it as a plus. I booked a private room even though I was alone, everything I needed was available in the room, from the en suite bathroom, air conditioning, a clothes rack, and a hairdryer. I had previously booked a dormitory-type room, but I changed to a private room. Other places might be cheaper, but I already love this hostel, and my decision to stay there paid off with everything I got. I hope I can come back to Bali and stay at this hostel someday.
When you stay at Sovereign Bali Hotel in Tuban, you'll be in the business district, within a 5-minute drive of Kuta Beach and Legian Beach. This 4-star hotel is 4.3 mi (6.9 km) from Seminyak Beach and 1.9 mi (3 km) from Waterbom Bali.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a hair salon. Guests can catch a ride to the beach or shopping on the complimentary shuttle.
Enjoy international cuisine at Kitchen Meliwis, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tuban? This hotel has facilities measuring 3100 square feet (288 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 198 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2023.01.31
I stayed at Grand Sovereign Hotel Kuta Bali from Jul 11th to Jul 14th. The hotel was great, the service was excellent, etc, with only one miss: I forgot my laptop charger and left it in hotel meeting room. After I flew back home to Java, I finally realized that I forgot my charger and immediately look a way to contact the hotel. Well, the response was quick and one of the hotel staff, Ms. ANGEL/ANJEL kindly help and sent the charger back to me (I include the pics of the charger and the receipt of the delivery service). What a great post service! With this kind of service, I really recommend anyone to stay at this hotel. Thank you Grand Sovereign, Matur Suksma Ms. ANGEL/ANJEL. 👍👍🙏🙏
Very Good
533 review
4.0/5
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.8/5
Outstanding
YYang Xun, GailLocation is a little far out but that contributes to the idyllic charm of the hotel. Everything was fantastic and all the staff extremely polite and friendly.
We were especially impressed that the restaurant staff assiduously recorded our dietary needs to make sure we were covered for the entire stay. Major props to the restaurant for the range of interesting vegetarian options available and the great cocktails!
Room cleaning twice a day is also amazing at a time when many hotels are cutting back to once every 2-3 days. The Black Sands spa lives up to its reviews and the massage and bath were incredibly relaxing.
We truly enjoyed our little slice of paradise and it was a perfect weekend getaway!
GGuest UserOur inaugural stay in Sanur, Bali, exceeded expectations. Situated by the beach with cafes in close proximity, the hotel's location was superb.
Initially booked for a pool access room, we were pleasantly surprised with a complimentary upgrade to the Ocean View Pool Suite. The room, impeccably clean and beautifully adorned, featured a private pool with captivating views of both the pool area and the beach.
The staff's friendliness and helpfulness, coupled with twice-daily housekeeping checks, ensured our needs were consistently met. Our time here was thoroughly enjoyable, and a return visit is certainly on the horizon
DDanielleIt was amazing! The location is perfect, very close to airport, the service and breakfast is amazing.
Very friendly staff.
The room is a dream, the private pools are calm and cosy.
JJoshuaRSANew hotel with lots of friendly and eager to assist staff. Their kindness makes you feel welcomed and their readiness to serve you at every moment truly makes it feel like you’re on holiday. The rooms and facilities are clean, beautiful pool and water fountain. Great spa to get a massage at and breakfast was good. Shuttle service that runs to and from Ubud Centre (only selected times, so make sure you know the schedule).
Although I gave them a 5/5, the are still things I think that they can improve on.
1. Housekeeping is quite slow, I stayed at the pool one day and had lunch at the restaurant, after 3 hours I returned to my room and it still wasn’t touched by housekeeping. I also waited longer on the day of my check-in to get to my room. Although I arrived early and was patient and understanding to wait until my room was ready at 14:00 I still ended up waiting another 30mins to get to my room. This was a little annoying as they already knew I was waiting a long time and feel like they could’ve somehow speeded up the service. I understand they have their cleaning standards, especially for a new check-in. Maybe they need to employ more housekeepers to fulfil the hotel’s requirements.
2. On the day of my arrival the pool wasn’t open due to bad weather days prior to my check-in, which I totally understand and grateful they tend to the pool so well. I was however offered 20% discount on the Spa, outdoor activities etc. through a paper that was placed on my bed after I got into my room. However this coupon wasn’t explained to me and when I tried to use it two days later for a massage I was told it was only valid for the day the pool was out of service.
3. Breakfast - I understand it’s a smaller hotel and I appreciate any hotel that tries to contribute to the environment by limiting food waste by only serving certain about of dishes, however a better variety would have been appreciated, especially for guests that stays for a couple of nights. With that the buffet breakfast only came with a Balinese Coffee or Tea. This was not explained before booking the room and this information wasn’t given by Trip.com. It does however say the buffet breakfast comes with coffee or tea. But like many many other hotels I’ve stayed at and mentioned that the buffet breakfast comes with coffee or tea it usually means that there is a variety of coffee or teas available. And wanting a cappuccino or iced latte for breakfast would cost you extra.
4. The restaurant, drink usually came not as cold as one would expect it to be. I ordered an ice tea and it was more of a lukewarm tea. The beer they served was also not very cold and quite disappointing especially when it’s so hot and all you want is something ice cold.
5. The hotel entrance is a bit difficult to find, management can think of a better way to showcase the entrance/name of the hotel.
Overall I enjoyed the stay, it close enough to walk to Ubud Centre (about 15min walk) If you’re up to it. It’s beautiful, clean and a little peace of paradise.
Some services however need more attention to details.
TTdkzawOverall:
Hilton Bali Resort is an excellent choice for both families and couples seeking a luxurious getaway in Bali. With its stunning location, exceptional service, and wide range of amenities, it promises a memorable stay that combines relaxation, adventure, and cultural experiences. Whether you're lounging by the pool, indulging in a spa treatment, or exploring the beautiful island, Hilton Bali Resort delivers an unforgettable experience.
SSaowaluck PrommetDuring my stay at the hotel from July 14th to July 18th, I encountered several issues that I wish to bring to your attention:
Upon my arrival on July 14th, I had booked a room with a King bed, but upon arrival, I discovered that my room had a twin bed configuration instead. After requesting a change and mentioning that I am a ”Diamond Member,” the room was switched to a King bed within 10 minutes. However, there were no welcome amenities set up in the room.
On July 15th, I called reception (dialling ”0”) to inquire about breakfast and requested to invite my friend as part of my membership benefits. The receptionist took some time to check and later informed me that if my friend joined me, there would be an additional charge due to hotel policy regarding a third person. I was surprised that the receptionist was not aware that I was staying alone.
Throughout my stay, turndown amenities were never set up, which was disappointing as a ”Diamond” member. It seemed that the hotel overlooked this aspect of service.
On the day of my departure July 18th, which also happened to be my birthday, no one acknowledged this special occasion. During breakfast with my friend, I observed another guest receiving birthday wishes and a cake from the restaurant staff. When my friend informed the staff that it was also my birthday, it took another 10 minutes for a birthday cake to be brought to my table with a birthday song.
Overall, while the hotel's public areas were well-maintained and had a pleasant ambience, the service experience fell short of expectations. I believe there is room for improvement, particularly in ensuring that the service matches the level expected by loyal members like myself. Staff were generally kind and polite, but attention to detail and proactive guest recognition could be enhanced.
Thank you for your attention to these matters. I trust that my feedback will contribute to improving future guest experiences at your establishment.
GGuest UserVery disappointed stay! Stayed in October 2022 loved it loved everything. This stay we were not told about the breakfast not being buffet style well at least being dramatically downsized and put out the front at Papas Beach Cafe. The selections were bland and mostly asian style nothing like it was in October and that was why we rebooked! The pool deck is a accident waiting to happen very very dangerous. My daughter room key was re programmed at least 20 time is 6 days very very frustrating with 3 little boys in tow to have to go from 1 end of the property to the other to report it. On the good side the staff are amazing so friendly welcoming and 10/10 to the chef at Papa's cafe for inviting the 3 boys into the kitchen to make and prepare and serve the best Pizza's I have ever eaten. The Alam KulKul is in a great position and the staff are worth staying for but quite a bit needs to be done to make it great
GGuest UserAmazing hotel 1 the best in Kuta when it comes to the location, standards and keeping the resort clean and in perfect condition. Rare in Bali! the rooms are extremely comfortable, with full amenities and extremely well maintained. Beautiful Balinese style with high end products, similar standards with any international Hotels. Amazing pool size middle of a beautiful landscape, just hard to believe you are at the heart of Kuta. Breakfast is one of the best around Kuta too. So much choice to accommodate large nationalities, from Balinese, Indian, asia, continental, international etc… The staff is just amazing, extremely friendly and efficient. Nothing is perfect in life and things can happened! just address it to the front office and in the next 5 minutes someone will fix your issues, including technical issues you could have in your room. Ayu at the front office is a gem! what an asset to the Ramayana. She is so efficient and professional. Same with Endra at the Gabbah restaurant - what an amazing waiter! kindness and so professional with perfect English skills…. just another amazing asset to the Ramayana. The Resort manager is new and what a difference since he joined the Ramayana - he is everywhere, extremely friendly and really manage the property extremely well. My only negative comment will be the pool water temperature - too cold , the water should be heated same as any 5 starts hotel . Many guests were saying the same things…. pool water temperature should be warmer. Nevertheless it is my favorite hotel in Kuta 15 minutes away from the Airport in front of Kuta Beach….
GGuest UserWe have just completed a magical 10 days at Wyndham Jivva Beach. We are long term Wyndham members (owners) and have stayed at many of their hotels and resorts. Jivva Beach rates at the top of the list for us. It's just far North East of Denpasar to be out of the rat race but still within easy reach of Sanur and other tourist attractions. Apart from its idyllic setting, the staff were fantastic and went out of their way to make our stay memorable. A special mention to the head chef Gusti who has a wealth of experience at 5 star international hotels. His leadership ensured a high level of cuisine at every meal. And Wijaya, the food and beverage manager led a team of wait staff which would be hard to beat anywhere. There are no shops close by, but we booked half day tours using local drivers at very reasonable prices (IDR 600,000 for 5 hours), so we were able to visit many local attractions. We also took the ferry to the island of Penida across the Badung Strait ~ well worth the time to do this. We were surprised that the beach (which is very close), is made of black sand ~ not a problem for us, but maybe for some. In essence, we love Wyndham Jivva and intend to visit again in 2024.
GGuest UserWe stayed in this guesthouse for a week. We were looking for a quiet place to sleep, far from the chaos of Ubud, the bet is held. It's really isolated, in the middle of the rice fields. The staff are lovely, very helpful and friendly. They are always there for you and if you have a question or request, they will go out of their way to answer it right away. The room is large and very clean. We asked for an upstairs room and got it. The bed is firm but comfortable. The rooms all have a terrace where you can eat, have breakfast or simply relax. The included breakfast is very simple (choice between omelet and pancakes, fruit juice, and fruit), but sufficient. You can pay extra for extras. There is no restaurant or bar in this guest house, so you will either have to go to the hotel not far away or order your food on Grab/Gojek. We opted for this second option, and it went very well, a huge choice, delivery in less than an hour if you order from a restaurant in Ubud. The staff can also take an order and your money and go 2/3 shopping for you for drinks displayed on the minibar. Every day they gave us a bottle of water each for free. The pool is nice and clean. The air conditioning is very efficient, sometimes even too much! It has to be settled. Sometimes we just ended up cutting it off. You won't be hot. Now, the negative points, because a good opinion must also mention the points to improve: Daylight which passes very easily, the curtains are not very glued to the window so from 5 am we began to have light. It's true that we Europeans are used to sleeping in the dark. In the room there was also a pipe noise, quite sharp, when people were using the water, whether it was us or neighbours. I don't know what it is, maybe a pump, pipes... I don't know if the problem is common to all rooms. Since I'm sensitive enough to noise to sleep, I opted for earplugs, problem solved. Count 3 to 5 euros one way to get around town by ordering a ride on Grab/Gojek. We had the reservation at a very good price because booked early and before the lifting of health restrictions, so we will say that we are very satisfied with our choice. I hope they will improve the two points mentioned above because those were the two things that bothered me.
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