Umana Bali, Lxr Hotels & Resorts

Very bad experience, the most annoying check-in during the trip to Bali. 1. Waiting for three hours to check in, the receptionist's attitude was very bad We arrived at the hotel at 4:30 pm that day and checked in. The hotel confirmation we received was for a sea view villa, and the front desk claimed that they received a partial sea view villa. Then we were asked to communicate with the travel agency we booked ourselves. The receptionist VIVI had a very bad attitude and was very impatient. In the next half an hour, there was no news from the hotel front desk. The attitude of the front desk was very perfunctory. During this period, no one came to check in, and every time we asked, we continued to wait. We contacted Ctrip ourselves. After Ctrip helped to communicate, the hotel said that the sea view villa we booked was gone, and now only partial sea view villas can be checked in, and no price difference will be refunded, and all room types are fully booked. At this time, they still showed that there were vacancies available on the official website and booking. After we were confirmed by the hotel front desk and waited for an hour to check in and failed to complete the check-in, we asked to upgrade to a full sea view villa. The hotel said that there were rooms of this room type that had not been cleaned yet, and we had to wait another two hours and check in at 7:30. After we returned to the lobby at 7:30, we were told that the room was still not cleaned and we had to wait for 5 minutes. What kind of room can't be cleaned in more than two hours? It's hard not to think that this is the hotel's malice. And after we wasted three hours and couldn't rest, the hotel did not make any compensation measures. Only at our request, we were given a 3-hour delayed check-out. At first, they said that we needed to change rooms at 12 o'clock and rest in another garden villa from 12 to 3 o'clock. Such a delayed check-out was unheard of. It was already 7:50 when we entered the room, wasting more than 3 hours. 2. The geographical location is remote and there are no supporting facilities around them During the waiting period from 5:30 to 7:30 for check-in, we wanted to go to the hotel restaurant for dinner, but were told that it was Monday and the restaurant was closed. It takes more than half an hour to take a taxi to the nearest shopping mall. We could only take the hotel shuttle bus to the beach to eat something. 3. The scenery is average, the environment is average, and there are many wild monkeys The hotel has few supporting facilities and there is nothing to play. The so-called full sea view villa still has a lot of obstructions, and it is not facing the sea, but facing the mountain next to it. I have stayed in many other sea view villas, and the scenery is much better than here. This place is very ordinary. The sound of the waves is very loud when sleeping at night. There are few varieties in the breakfast restaurant. When entering the restaurant, there are many wild monkeys at the door of the restaurant. 4. Average service attitude I felt discriminated when checking in. And the foot of the person traveling with me was injured, and it was difficult and slow to walk. When checking in at other hotels, the front desk took the initiative to provide wheelchair assistance, but no help was provided in this hotel. There is a distance between the room and various places, and it is very inconvenient to walk.

The scenery is great! The room is huge! But there are many monkeys, and the water sanitation of the swimming pool is worrying.

Yes, there were a few minor issues on the first day of check-in, but they were resolved quickly.

Construction was going on early in the morning. The piling was so noisy that I couldn't sleep.

Overall it's okay