Dewangga Ubud

The hotel is in a very central location making it a comfortable walk to many of the local attractions, restaurants and of course the myriad of shops. We were upgraded on arrival to a larger room at the rear of the resort but after one night, we requested a move to a room closer to the front on ground level. We did not feel confident about negotiating the many steps up and down stairs as there were many without safety rails and had the potential to become slippery when wet. The staff accommodated our request promptly and made the move an easy one The breakfast included fruit, juices, yoghurt, muesli, pastries, tea, coffee and included a main dish from a menu selection which was then prepared to order. All well presented and tasty. Each room had an outdoor seating area. We felt the rooms were a little tired and the lighting in the bathroom made shaving a challenge especially as the mirror was mounted far too high on the wall. The bed pillows could do with being replaced as they were lumpy and uncomfortable. The hotel is set in beautiful tropical gardens which are constantly being maintained by staff. The pool is pristine and inviting. The standout for us was the wonderful staff. Nothing was too much trouble, always smiling, generous with helpful suggestions. They made our stay such a pleasant time

This Hotel was very disappointing, they had good reviews and location, but they put us in a horrible room that had not been renovated, and had an old-style bathroom where the shower runs onto a pebble floor. This outdated arrangement (outside bathroom) kinda works in some old outdoor bali-style bathrooms (cheap ones), but it had been enclosed. Turning it into a total mold factory, it was not immediately obvious until we entered the room in the evening and could barely breathe, it was too late to change rooms and we had to spend an uncomfortable, almost sleepless night breathing damp, stinky, black mold, air. (even with the connecting door to the bathroom closed) We complained in the morning requesting a better room, but they said they were totally "sold out", That was until we said we were fully prepared to leave the hotel altogether. They miraculously came up with a newer, updated room. But if they did not we were fully prepared to eat the lost money, and go somewhere else. It was that bad. This bad experience was the low-point in an otherwise great vacation. This hotel is also undergoing a massive ad-on, putting in several stories of new rooms, so there is construction noise they did not tell us about, but we weren't as concerned about all of that as we were mostly outside of the hotel doing outings during the day. I just wish the Hotel Owner's Read this and spend some money and effort renovating their worst rooms to make them habitable, rather than just trying to build more rooms as fast as possible for maximum profit, and putting guests in old, dirty, unhealthy rooms, and ruining their own reputation, and the customer's experience in the process.

The hotel is located in a great location and made it easy to walk around and explore Ubud.