Ocean Terrace Suite and Spa Luxury

The breakfast received praise for its variety and deliciousness, as well as the friendly staff. Guests appreciated the outstanding ocean view, convenient location, and excellent service provided by the accommodating staff.

Horrible condition of rooms - lot of insects , no proper lights in rooms and Rooms are build with wood and in bad conditions. I booked for two nights but run away within one night . Horrible

We planned a two days stay in Nusa Penida and Ocean Terrace looked from the pictures online an amazing place to find some relax in the amazing island of Nusa Penida. However, things started very bad from the very first moment. Why? If you want to get in contact with the hotel, be aware that this is a hard task that will prove your nerves. They completely ignore messages sent through booking, no email address can be found online and they hardly ever answer to the phone. After 3 painful days chasing them for an answer, we finally managed to book our transfert from the harbour to the hotel. Once arrived at the harbour, drivers of other hotels were there waiting for their guests with signboards indicating their name, but nobody was waiting for us. We contacted the hotel and they told us the driver was on his way and would have arrived in a few minutes. FALSE. After 30 minutes we were there still waiting and we decided to take a taxi. To give you the sense of how terrible this service is, it takes only 10 minutes by car from the hotel to the harbour, so from the time we contacted them, there would have been sufficient time to go back and forth three times. Finally we arrive at the hotel and you would expect the staff to apologize for what happened. NOT AT ALL. They seemed annoyed by our reasonable complaints and treated us sufficiently. Coming to the hotel, the building and the bungalows generally look nice, although quite outdated and for sure not “luxury” as the name hotel seems to suggest. Some refurbishment work would be required, but overall you could live with that and enjoy the nice view over the bali sea. The problem stays again with the services, as the floor of the rooms are quite dirty, television does not work and there is not sufficient hot water for two people. As to the breakfast, we had a tour starting at 8:00 am and were informed by the staff that we had to place our order the evening before. We were allowed to chose only one hot drink and one plate. For sure this was not the big buffet that we saw mentioned in a few comments, but rather a quite humble breakfast. Overall, this is definitely not a 4 stars luxury hotel. The hotel is in a nice position, looks quite nice and cozy but would definitely need some refurbishment works. Staff and services were very disappointing and we would therefore recommend looking somewhere else to enjoy at your best this beautiful island.