Ocean Terrace Suite and Spa Luxury

Horrible condition of rooms - lot of insects , no proper lights in rooms and Rooms are build with wood and in bad conditions. I booked for two nights but run away within one night . Horrible

Rooms were nice however our shower and toilet stopped running water on our last day but the staff were very apologetic. The staff were very helpful. The breakfasts were good and it was nice to have the two pools, the pool underneath the restaurant was a lot nicer. If your staying here be sure to visit the chill which is a walk away and the cactus beach club both were amazing

We planned a two days stay in Nusa Penida and Ocean Terrace looked from the pictures online an amazing place to find some relax in the amazing island of Nusa Penida. However, things started very bad from the very first moment. Why? If you want to get in contact with the hotel, be aware that this is a hard task that will prove your nerves. They completely ignore messages sent through booking, no email address can be found online and they hardly ever answer to the phone. After 3 painful days chasing them for an answer, we finally managed to book our transfert from the harbour to the hotel. Once arrived at the harbour, drivers of other hotels were there waiting for their guests with signboards indicating their name, but nobody was waiting for us. We contacted the hotel and they told us the driver was on his way and would have arrived in a few minutes. FALSE. After 30 minutes we were there still waiting and we decided to take a taxi. To give you the sense of how terrible this service is, it takes only 10 minutes by car from the hotel to the harbour, so from the time we contacted them, there would have been sufficient time to go back and forth three times. Finally we arrive at the hotel and you would expect the staff to apologize for what happened. NOT AT ALL. They seemed annoyed by our reasonable complaints and treated us sufficiently. Coming to the hotel, the building and the bungalows generally look nice, although quite outdated and for sure not “luxury” as the name hotel seems to suggest. Some refurbishment work would be required, but overall you could live with that and enjoy the nice view over the bali sea. The problem stays again with the services, as the floor of the rooms are quite dirty, television does not work and there is not sufficient hot water for two people. As to the breakfast, we had a tour starting at 8:00 am and were informed by the staff that we had to place our order the evening before. We were allowed to chose only one hot drink and one plate. For sure this was not the big buffet that we saw mentioned in a few comments, but rather a quite humble breakfast. Overall, this is definitely not a 4 stars luxury hotel. The hotel is in a nice position, looks quite nice and cozy but would definitely need some refurbishment works. Staff and services were very disappointing and we would therefore recommend looking somewhere else to enjoy at your best this beautiful island.

It is a nice setting above the ocean with spacious clean bungalow. 2 pools over the ocean looking at the volcano . The staff is great and will get you everything you need : scooter, taxis, manta ray tour etc… the first bungalow is your feet in the pool which is great but just above the road which is noisy until 9pm .

Staff: Very helpful and friendly staff! Since I myself did not want to go with scooter or car on Nusa Penida, the staff has always organized me a reliable driver / tours even at short notice. The staff was approachable at all times and responded to all inquiries and small requests (e.g. more water bottles, more toilet paper, etc.). Accommodation: My cute bungalow had absolutely everything I needed and the location was very quiet, so far I slept best here. Facilities: The accommodation had everything I needed: - Air conditioning, - TV (I did not use), - desk, - sitting area, - refrigerator, - kettle, cups + tea bags/nescafé/sugar. - Hair dryer and even a new toothbrush + toothpaste, - cosmetic wipes, soap, shampoo etc. - mosquito curtain around the bed (but I didn't need it here) - new slippers The bathroom is super nice and the bathroom facilities in my bungalow (Malibu Beach Room 3) looked very new and clean. Location: The accommodation is on the beach, you can walk to the beach, however, I went to other beaches for swimming, etc.. 3 minutes walk away is a nice restaurant/café with super nice ambiance. Here I was every evening eat. S Breakfast: You could order food/drinks from a menu. I always ordered a Joy Bowl, which was very large and delicious. In addition, I always ordered a large coffee. The staff was also super nice to pack and give me breakfast for my trips in the morning. Icg liked to take my pancake from breakfast to the beach and the staff even baked me new pancakes on their own. Cleanliness/Hygiene: Super clean. Every day the room was cleaned and used up items (soap, cosmetic pieces, etc) were replenished. Wi-Fi: They have a new Wi-Fi which worked well for me (only messaged, made WhatsApp calls to Germany). Conclusion: I will definitely come back next year!