Guest User
December 28, 2023
Location: Close to Jimbaran Bay which is well known for their spectacular sunsets. It is close to Denpasar airport which is good if you want to avoid traffic, but a little far from places of interest or good restaurants or convenience stores. The neighbourhood is admittedly a little dodgy, and I picked up a hypodermic needle in my shoe walking back to the villa from across the road. Customer Service: The staff are generally polite, and relatively on the ball. They came quite quickly when we told them the air conditioner was leaking, though after repairs, it leaked the day after again. There is no reception area, so everything is handled via WhatsApp. They kindly accommodated an earlier check-in when we requested, and there were no real issues with communication. Facilities/amenities: The villa is spacious, and each room is generous in size, with a small pool. Each villa has two rooms on the first floor and one room on the second floor. The living room is massive, with a large sofa, dining table and kitchen island, but the sofa definitely a little deflated. There is free parking on the property itself. Each villa also has a washing machine, iron, ironing board, detergent. The kitchen is well stocked with utensils, snacks, water and kitchen towels. In the toilet, they provide a set of face towels, shower towels and beach towels, as well as shampoo and body wash. The bath tub in the toilets are generous. The entry way is a little water feature with steps leading into the living room, which while aesthetically pretty, could be a little dangerous for older folks. Only one set of keys are provided, so you either have excellent logistics amongst travel companions or risk being locked out at inconvenient moments. Cleanliness: A bare pass on cleanliness. The driveway should have been indicator, as there were random things strewn about when we arrived, which made it look messy and unkempt. The corners of the rooms did not seem to be cleaned; there was dust around the edges of the room. I realised picked up dead bug carcasses on my feet when I washed feet before bed from just padding around the villa. Cleaning is done once every third night stay and bed linen change is done once a week, but this information is not provided before you make the booking. (It was provided after I made a non-refundable booking.) We had issues with lizard excrements on the bedsheets every single night. On the third morning, when housekeeping came, we told them that we had this issue, but they did not change the bed linens. When I gave them this feedback via WhatsApp, they responded that policy was to change bed linens once a week. Zero initiative to try and improve the situation whatsoever. If you are afraid of lizards, this place is a HARD AVOID. You could jolly well with sleeping with lizard excrements if it poops while you’re in bed. In the room upstairs, it seemed like there was a rat issue. There were what looked like chewed up bits of the roof that kept appearing on t