Guest User
August 1, 2024
I prefer not to do a bad review, but we gave this hotel every opportunity to resolve our issues but got zero back from them. I don't have a problem with self check in, but then we had no hot water, and subsequently cold showers. Despite speaking to someone who could speak english on the phone, who assured me it would get resolved, it didn't. Resulting in cold showers again in the morning. There were a couple of other things wrong with the room, which we reported, but it was the lack of hot water that was unacceptable. Numerous emails later where we were promised financial compensation, but this has never been forthcoming. Its the attitude to us, as the service user, that is the most galling. The restaurant however, was excellent. The food delicious, good portion size and value for money. Plus a great breakfast. The staff were lovely, but with limited English, tried to be helpful. We got the impression they were independent of the hotel.