Chrysomare Beach Hotel & Resort

Without a doubt the hotel facilities are 5*. Wonderful pool scene and amazing indoor pool to choose from. Alongside sauna, steam room and gym. The rooms are spacious, modern and clean with large balcony space. The food is very good, good variety. Breakfast and lunch is especially good. Excellent choices. We didn’t visit the snack bar but we did see people’s meals and they looked good. Having a small cove of beach to visit from a change of the pool scene is nice, the sea is beautiful and crystal clear. However the beach is littered heavily with cigarette ends and is far from the cleanest. The kids club is sweet for younger children. Our daughter went and did colouring, playing and painting, she seemed to love it. The kids disco is enjoyable too but it really needs placing upstairs where the live music plays as the room it is in isn’t fit for purpose for a room of kids and the adults- please consider this. Diana is lovely, big thanks to her. What makes this hotel not a 5* Taking customers all inclusive wrist bands off them at 11am on the day of check out, this is not acceptable when paid for a 5* resort especially as we arrived at 11pm the day of arrival so did not eat or drink on what is classed as the ‘first day/night’. We have holidayed at many places and we have never experienced this before. The evening entertainment programme is poor, 3 singers were unbearable to listen to. One was excellent on Monday 28th October, all should be to this standard. The entertainment programme definitely needs reviewing. The responses/communication from senior team members when something goes wrong is inadequate/not acceptable. I found a large bit of plastic in my yogurt that I was eating, I am aware that human error can happen and understand this but my concern was that if this was being eaten by a toddler/child this could be an extremely serious event. I was told by a member of waiting staff to show someone in the food area who didn’t acknowledge the seriousness of it which is what concerned me the most. Someone senior should have come to see me to apologise and also acknowledge that they will learn from this so it never happens again. Unfortunately this was also the case when I had raw pork. Again all customers want is acknowledgment that it has been noted and that the establishment will learn from this. The beds are two singles pushed together that drift apart when you move in bed, there needs to be a cover to keep them together when a double bed has been requested. The water/drinks aren’t refilled in the room fridges. As a minimum in a 5* hotel, water should be refilled at room cleaning time. Overall we had a really lovely holiday. We would recommend to families with younger children ＜10 years. We sincerely hope however that management acknowledge some of the above to learn from to maintain the highest standards and keep customers safe in their establishment.

New , clean, modern hotel, right on a sandy beach. I recomand the sea view room. The food was very good. The staff were very polite. In the restaurant they were cleaning the tables and made sure everything was fine . Mrs Dorina was our favorite . Good location , walking distance to Nissi beach, short car ride to the center of Aiya Napa. We asked for late check out ,cause our plane was leaving in the evening . Definitely worth it , cause we added one more day to our holiday Perfect holiday. Thank you Chrysomare beach hotel

The best five star resort we have be at . Really friendly staff . It is a five star hotel in all meanings . All the staff are amazing especially thank you to Rafaela and all the other staff Zoi ,Maria , Maria in the restaurant . All the staff is to be mentioned but the I have to right a long list . Can really recommend this resort for all cind of travel .

We are here 3rd year in a row for our wedding anniversary, so that says it all :) You will find things to complain if you are picky, but overall hotel is nice with pretty decent facilities. Alcoholic drinks are ok and food is excelent. Staff is helpfull and attentive to your requests.

Average experience because it is below expectation. mediocre personal services, the kind of communication from the personal side is far below mediocre. Apart from the 2 Romanians at the restaurant and at the bar on the beach and an older gentleman also from the beach, the rest of the staff's attitude is totally disappointing. They don't have a mini bar at "5 stars", they give the Romanians rooms for disabled people that are uncomfortable if you stand up because everything is very low. We asked for another room and they give but after many interventions. The upstairs rooms with a sea view are beautiful, you must take all inclusive, otherwise a glass of water is 3.5 euros. Food is ok. We had half board and at dinner on the last evening we came across a waiter who did not gave us not even water . It's a shame because the location is beautiful.