Nelia Gardens

Had everything that I needed

Perfect area for everything around!

The room was dirty and old! Overpriced everything. Dirty towels! I was expecting better service. Some staff were friendly but not all of them. Crown restaurant is ok. Good food and friendly staff. Supermarket overpriced! I bought a charger which is not working. . And one charging battery which worked one day only.

Second time in this hotel and as before very nice stay.Staff are very friendly reception staff Tanya,Bipu,Olga and Camill .Cleaning staff very professional special thanks to Elaine,who was our cleaner last year, and Frosa who loved to chat.Pool was very clean,pretty quiet and plenty of comfatable sun beds.This is a nice quiet small hotel ideal for relaxation you could get breakfast there and snacks in the afternoon which were very nice from the napa crown.Main meals were served in the sister hotel Nelda Beach which was only a short walk over the road ,again food was excellent always a good choice.The all inclusive was in the napa crown a well run sports bar attached to the hotel this is a public pub well run by Marios a really friendly chap who always welcomed us,his staff are very professional special mention to Purushottam who is very friendly and polite but happy to serve you.The staff remembered us from last year which is nice.There is also a well stocked supermarket attached which is open very late and well priced. The downside is that we needed two rooms My friend had a pool view I paid quite a lot extra for a Sea view room as these were the only rooms left.We were intrigued as to where the sea view room would be as we are a little way from the sea.We arrived early hours my friends pool view was a wall you could see the pool if you looked round the wall,however the staff being what they are gave him a sea view room the next morning free of charge.My sea view was from my balcony on the top floor granted you could see the sea but it was a long way off ,couldn’t make anything out and definitely not worth the £300 I paid extra than a pool view.Tui contacted the hotel and we’re told that it was classed as a sea view if you want to see boats etc I would advise that you to take binoculars,I would definitely use this hotel again just wouldn’t pay for a distant Sea view,just a shame this is my only complaint but it’s a lot of money for what you get.

Stayed a week at this little gem of a hotel. Arrived a bit later than the AI dinner service but was promtly given a snack bag by the reception staff. We were in the studios/apts at the back of the hotel and they were excellent. Loads of space for our toddler to run around and a great travel cot for the wee one aswell. Bed was comfy, rooms cleaned to a great standard on a daily basis and housekeeping staff always went out their way to give our daughter a little smile and a wave. Plastics at the pool glasses at the napa crown, made sence however would have prefered pints rather than halves when it came to the beer on the AI however not going to grumble to much anout that. Breakfast was plentiful and tasty, lunch and dinner service at the nelia beach was outstanding and was a nice touch for gardens guests to be able to stau and enjoy the evening entertainments along with AI drinks. The pool area was great, not massive and sunbeds where always available. Reception made our last day a bit more easier by granting us a late checkput, we had to move rooms for it but it allowed us to get freshened up propely before a long night of traveling home. Alot of complaints about bar staff on here but we never had any issues, smile at them, say hi and they will do the same in return, they are there to do a job and they do it well. Massive fan of the gardens and we hope to return in 2025! Keep up the great work ladies and gents!

Brilliant hotel in a brilliant location of ayia napa. Perfect for the beach one way and the bars the other way. Very clean hotel and would definitely come back to stay.

Rooms are very big. Very close to the *****. Breakfast and snacks are served in Nelia Gardens. Lunch and dinner are served in very close Nelia Beach hotel (5 minutes on foot). Wifi is very fast. The bar staff works great. Great value for reasonable price.