Hotels Near Tanawha Trail at Linn Cove Visitor Center in Avery County

I had a reservation for December 25th-26th. Upon arrival, we realized we wanted to stay for another day. I asked the front desk if they had any rooms available for the night of the 26th-27th. We were told no, but they would let us know if anything opened up. I went online and booked a room for the night of the 26th-27th five minutes after we were told we couldn’t. The next day (26th) I asked the front desk if there was any way for me to keep the same room as I was in. I was told no. I asked if there’s any way for me to check out and immediately check in to the new room, since I didn’t want to have to carry all my stuff down to my car through the snow and keep it there until check in. I was told no. I didn’t fuss since I understand that may make it harder on the housekeepers and I didn’t want to inconvenience them. I checked in on the 26th and we were given THE SAME EXACT ROOM we were in the night before. We could’ve stayed in the same room and we didn’t need to carry all of our stuff down to the parking lot just to bring it back up. I expressed my concern to the girl at the front desk and she was very confused as to why I was lied to three times at this point. She was very nice and had nothing to do with the situation. This was the first time I had seen her. The girl who checked me in on the 25th was there and explained that the whole thing was “a misunderstanding.” Her telling me that there were no rooms when there clearly were was “a misunderstanding”? Being told I couldn’t keep my room and later being given the same exact room was “a misunderstanding”? Being made to check out and check back in to the same room was “a misunderstanding”? Sounds more like poor work ethic and lack of care from the staff.

Poor billing practices and extremely poor follow through on concerns. At check in, I was not informed of a significant increase (double) in my rates from when I reserved the stay. Immediately I went to talk to the front desk supervisor who was not sympathetic or helpful and kept saying that my change in group rate was supposed to have communicated to me and that it was approved by a manager in my company. It had not been approved and my manager had let me know that, after repeated communication, it had been resolved and they were going to honor originally quoted rates. 10+ attempts to resolve have been made, including leaving messages with GM, billing manager, supervisor on site, calling main Marriott number, opening up two cases (because one was closed without any contact). They continue to say that this rate was approved by my manager. I can't believe that it would be okay to quote someone one price and charge them double without informing them ahead of time. This happened to several other people in my group, some have had their rates reduced (but not back to original rates) and some are still waiting.... I also requested room service via the app (less frequent then what I was told at check in) and it was not performed that day--had to request again for the next day. Only requested once for week stay. The lobby does offer nice seating options and the outdoor seating area out back is spacious. The food is very expensive for the area-as there are many, many alternate options close by with more reasonable rates. The rooms were a good size, as was the bathroom. It would be nice to have more hooks to hang towels. Sadly I will never stay in another Marriott property in the Boone area due to the poor customer service and the GM manages multiple hotels.

Hotel location is very good. There is a parking lot.