Quality Inn Hotels in Austintown

I will start with the only positive thing about our stay at this hotel, and it is that the staff were very pleasant and helpful. Also, the desk chair in the room had arms which is excellent for assisting mobility-impaired people to rise out of it. Now to the reason of the poor rating I gave this hotel; while it is an older hotel, maintenance issues apparently have been neglected. 1) There was a very musty odor throughout the place; in the lobby, the hallway, and in our room. 2) While our room was generally clean, there was a napkin and a part of an opened sugar packet left on the floor of the room. 3) The toilet paper holder had fallen off the wall and broke. 4) The toilet seat was loose and wobbly (not good in a handicapped room). 5) The smoke detector in the ceiling was missing the casing and wires were just hanging down from the ceiling. While this is a non-smoking hotel and we are not smokers, it was a bit disconcerting to see the wires hanging down. 6) There was an electrical outlet near one side of the bed that was out from the wall, exposing the wires. If a small child was in this room, this would be a enormous safety concern. 7) Our room was a mobility-accessible room but had a tub-shower, so my husband couldn't use the shower. I realize that this combination is ADA compliant as long as it has grab bars and a seat; however, I found the tub floor to be slippery and with no grab bars outside the shower, difficult to use. 8) Also regarding accessibility for mobility-impaired guests, there was a large easy chair blocking the access between the bathroom and the bed. My husband could not navigate past this chair until I moved it. It was rather heavy for me to move, but I did. The room itself was quite small so did not need such a large easy chair in it. 9) The only elevator in the hotel broke late in the evening and the hotel couldn't get anyone to try and fix it until later the following morning. We were on the third floor and my husband could not maneuver down the stairs by himself. Happily, two employees came and helped him down all the way to the lobby. They offered to help me with the luggage also; I was to just call the front desk when ready. However, when I called, no one answered, so after about 30 rings, I lugged our things down the three flights by myself. Not easy for a 78 year old woman.

The manager on duty today was absolutely heartless and rude. She isn't trying to work with me an won't even give me a key. To get back into my room if I had to leave to get the money.

-not a great cooling system: noisy, seemed inefficient -Room shabby: 2 corners of lighted bathroom mirror chipped, one of three lights above sink missing -2 holes (cigarette burns?) at top of top sheet! -In the a.m. key card didn't work (& I was on 3rd floor with no elevator) -tell the city & county administrators that when taxes/fees reach 15.5% they are telling visitors they don’t really care about attracting patrons

This used to be our place to stop when we traveled between Michigan and Pennsylvania. This time, I asked the lady checking us in what happened to gas prices in Ohio (they skyrocketed since December). She advised me it was Trumps fault. When asked how, since he's been out of office for almost 3 years, there was no response. Keep politics out when in the service industry. While this was annoying, this review was not based on the comment. There were numerous dirty dishes and bags of garbage in the hallway. The halls themselves did not look like they were vacuumed in quite some time, and the tile floor had sticky stuff on it. The shades our room were also damaged.

I never stepped foot into my room nor received a refund. Highly angry.

We have a great location in the heart of the Mahoning Valley just off Interstate 80 in Youngstown. We are situated near major companies and venues such as Lordstown Motors, Ultium Cells, Foxconn, Mill Creek Metroparks, Youngstown State University AND numerous entertainment venues including Hollywood Gaming Racetrack, Covelli Center, and more! We are always ready to welcome you with amenities like thoughtfully designed guest rooms and suites that allow you to work and relax, free WiFi throughout the hotel and fitness facilities that include a pool and exercise room. You will find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Jump start your day with our free breakfast, now with more hot choices, like scrambled eggs, sausage and oatmeal, plus favorites including fresh fruit and yogurt. Whether you are traveling for business or pleasure, our staff is dedicated to providing you with ultimate level of service, comfort and cleanliness.

Not far from the I80 highway, it is convenient

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