Hotels Near Texas Capitol in Austin

In the words of Bette Davis, “What a Dump.” In its favor, we had a nice view of Lady Bird Lake from our window, which was pretty to wake up to, and the water pressure in the shower was great! The bathroom seemed partially updated and was pretty decent. Free parking, too. There were a few HBO channels on tv. However, the hotel is very dated and not very clean looking. The indoor parking garage was filthy and was dimly lit. Didn’t feel very safe in there, so we parked in the outside lot whenever possible. No greeting from the night time desk clerk when we came back from dinner, as she seemed to purposely be avoiding eye contact with us (she wasn’t on the phone or busy with someone else). The elevators were very smudgy and too dark, also. The beds slumped a bit in the middle, the linens were old and tired looking, and the chair in the corner looked worse than some I’ve put by the curb. An old leak on the ceiling was poorly patched up, and there were stains on the desk chair, carpet and walls. The door to the adjoining room didn’t provide enough sound proofing, as I heard our neighbor’s phone convo loud and clear. The pool area didn’t look very inviting, as there were no umbrellas or trees to block the strong sun. We wanted to stay in downtown Austin to be within walking distance to things, so this was the least expensive option. But not much could be walked to from there, and the area it was in was a bit sketchy, so we ended up taking Ubers, anyway. We had booked our last night at a hotel in the Arboretum area, because this one went up to a ridiculously high amount for Friday night (music festival in town), and it ended up being just as convenient to take an Uber from there (15-20 mins) to downtown. Plus, the hotel was much nicer and way less expensive. Live and learn.

The room was CLEAN… bathroom CLEAN FRONT Desk person Virginia was friendly and accommodating (I def appreciated that! ) I don’t really do the breakfast so can’t comment on that BUT does have filtered water refill machine so bring your water bottle, coffee ALL DAY, clean gym, a gas station across the street which was the cheapest gas around with a deli and large area to buy snacks About 20-30 min from airport Highly recommend !!! Would stay again and again and again !!!

This is the best hotel I have stayed in Texas. The staff was very friendly and the location is great. There are lots eateries around the property. My family had a great time. We cant wait to stay at this brand new hotel on our next trip to Pflugerville.

Made reservation on Choice app. Nothing said anything about remolding in process. Got a phone call asking what time we would be checking in.(strange). Got to hotel to find out they are remodeling the first and second floor rooms. Third floor completed. Are reserving on a CC I was told I had to give a $50.00 cash deposit for incidentals since I was on the third floor!! In 45 years of hotel stays I have never had to pay a deposit!! Told them the credit card would be the deposit. They made copies of my CC and DL . They would not return them at check out. (Watching my CC bill). Got one room key for two people. When coming in with luggage and got to elevator it had a sign on it stating “out of service use the stairs” this was almost the last straw! Lady at desk in very broken English said the elevator was working. It did but sounded like it would break at any time and the graffiti in it was bad. Once to room it was clean and freshly painted. But nice. Had one large towel, two hand towels and wash rags. Went to desk and asked for another set of towels and received a single large towel. Reason was given we already had two which we did not. Would NOT give a 1 but this was the lowest I can give on this app!!

Employees are pleasant but seem poorly trained, which has not changed in 3 visits. Am a Platinum Elite IHG Member but this provides ZERO benefits at this hotel, which basically plagues the entire IHG Rewards Program, which is known to over-hype & under-deliver. Parking lot was basically empty when I arrived at 1:45PM in the middle of the week & approached the front desk to ask if it was possibly to check-in 75 minutes before the 3P check-in time? The front desk employee DID NOT ask my name or made NO inquiry about my reservation, type of room OR any IHG Rewards status. This employee could have been offering the exact same welcome to someone wandering into an IHG property for the very 1st time Worldwide, rather than a Platinum Elite Member with 2 million points. He could have cared less & this is a hallmark of the IHG Rewards Program overall. He looked up from his telephone & simply replied: ”There are no rooms available & check-in is not until 3P” & he then looked back down at his phone. Interaction completed. Love it when unconcerned & totally uninformed hotel front desk employees respond in this manner. It is the same as telling a guest that there is not a single room in the property available NOW, but in 60, 90 or 120 minutes, EVERY ROOM in the property will suddenly become available at the SAME time. Nonsensical at best. Many of the chairs in the breakfast room were so stained we would not sit in them, as was the heavily stained chaise lounge in the room. Housekeeping overall was acceptable this time, & the employees overseeing the breakfast room are a vast improvement compared to previous visits. Other than the older front desk gentleman who does not realize that IHG Platinum Elite status INCLUDES ”early check-in & late check-out”, all other front desk employees were quite pleasant & helpful. Platinum Elite states also supposedly includes ”complimentary room upgrades”, but 90+++% of IHG properties are either totally unaware of this part of the program or are directed to simply ignore it. Do not remember the last time I received a FACTUAL room upgrade at ANY IHG property Worldwide, so this property was no exception.

The hotel charged me the inflated weekend daily rate of $80 for one night instead of the $346 weekly rate I requested. The management flunky at the front desk agreed to apply the $80 to the $346 weekly rate after giving me significant grief over their mistake. When we discovered a week later that she had not applied the credit correctly, we called to inquire about it. She continually intertupted and became belligerent before hanging up on me - twice. She also refused to give her name. This has to be the most disgusting example of unprofessionalism I have ever witnessed from a hotel chain ever