Hilton Garden Inn Hotels in Austin

Get a cut the Tuesday so that parts here the parking staff was absolutely exceptional. I would like to single out Kendra as being especially helpful. Both days she told me accurately how quick they would be and they delivered every time.. if I were hiring people tomorrow for the same task, I would hire her in a heartbeat. Marquise was excellent as well.

In the words of Bette Davis, “What a Dump.” In its favor, we had a nice view of Lady Bird Lake from our window, which was pretty to wake up to, and the water pressure in the shower was great! The bathroom seemed partially updated and was pretty decent. Free parking, too. There were a few HBO channels on tv. However, the hotel is very dated and not very clean looking. The indoor parking garage was filthy and was dimly lit. Didn’t feel very safe in there, so we parked in the outside lot whenever possible. No greeting from the night time desk clerk when we came back from dinner, as she seemed to purposely be avoiding eye contact with us (she wasn’t on the phone or busy with someone else). The elevators were very smudgy and too dark, also. The beds slumped a bit in the middle, the linens were old and tired looking, and the chair in the corner looked worse than some I’ve put by the curb. An old leak on the ceiling was poorly patched up, and there were stains on the desk chair, carpet and walls. The door to the adjoining room didn’t provide enough sound proofing, as I heard our neighbor’s phone convo loud and clear. The pool area didn’t look very inviting, as there were no umbrellas or trees to block the strong sun. We wanted to stay in downtown Austin to be within walking distance to things, so this was the least expensive option. But not much could be walked to from there, and the area it was in was a bit sketchy, so we ended up taking Ubers, anyway. We had booked our last night at a hotel in the Arboretum area, because this one went up to a ridiculously high amount for Friday night (music festival in town), and it ended up being just as convenient to take an Uber from there (15-20 mins) to downtown. Plus, the hotel was much nicer and way less expensive. Live and learn.

I am a Diamond member - I travel a lot. I am quite familiar with the level of customer service one can expect at a Hampton Inn - or any Hilton property. The manager working the front desk tonight was very unprofessional. We needed to make an alteration to the timing of our reservation (booked with points) and he flat out refused. This is after 3 calls today to different Hilton lines to make the adjustment - the property, HHonors, diamond desk - I was told the best way to alter our stay dates was at the front desk once we arrived. The mgr was very short with us, furthermore, no offer for bottles of water or anything resembling any customer allegiance/diamond appreciation. Icing on the cake - this property is very run down. Due to lot of events in Austin, hotel prices were very high so I paid premium points for our room.. I would not recommend staying here.