Comfort Inn & Suites North Aurora - Naperville

Arrived very late in the evening for a 2 night stay. The front desk person was welcoming and very courteous. Lobby was clean and updated. There is a small indoor pool right off the lobby. The king suite was spacious, had a refrigerator, microwave, sink and good storage cabinetry. The bed was comfortable. Through our stay all staff was really nice. Breakfast had a good selection but just didn’t hit it. Scrambled egg texture and taste was artificial, like the powder form. Sausage link flavor and texture was off. They did have 3 cold cereal options as well as oatmeal, pastries and waffles as other options not tried by me due to dietary restrictions. Our room just wasn’t clean to the standards we are used to in our hotel stays. The microwave did not work. And we received no housekeeping services. When we notified front desk we were told housekeeping had left and we would need to come down and retrieve clean towels ourselves. Our room was situated close to the elevator. Conversations could be heard clearly through the closed door. Wish I could say more good about this hotel. This would not be my first choice when staying in this area again.

I never write reviews but felt the need to for this property. Unfortunately this hotel had bed bugs that we found after our first night. When we informed the front desk that we were leaving because of bed bugs the staff seemed unsurprised. When we checked out the computer system was “down”, and now it has been 2 weeks of back and forth trying to get a refund processed with my credit card company. We were supposed to stay there 2 additional nights but obviously switched hotels after finding bed bugs. They are denying my request to refund the two nights we didn’t stay there since we didn’t have “proof” of bed bugs. Even though I have a receipt for the other hotel we ended up staying at instead. They are also very hard to get a hold of. I absolutely would not recommend this hotel unless you want to get bed bugs and pay for nights you didn’t stay there.

The staff was great and friendly but the room could have been a little bit cleaner

There was an issue with the rooms being re-issued. Upon check-in there was a man saying that the room he was just given already had someone in it. At 3:30 am we were awoken by 2 guests trying to come into our room. The front desk staff blamed it on the employee that was doing the check-in when we arrived. I think they need a software upgrade as once keys are made for the room, it should not be available to another guest, Needeless to say, I was not happy getting a surprise wake up call at 3:30 am.

Nice quiet stay.

MEOW

The front desk clerk Ms. Himal this particularly helpful kind professional and provide service with a smile.

Front desk lady was very rude and unprofessional

It was a great location for what we were doing. Easy on and off the freeway, but still quiet. Good morning breakfast selection.