Anonymous User
October 14, 2024
The hotel itself has a good location and is relatively new. It is right next to the international terminal of the airport. There is also a Green Supermarket nearby. It is a good choice to rest for a night in transit. During the stay, I asked how to get to the domestic terminal. They only said that I had to wait for fifteen minutes by shuttle bus. If I walked, they did not remind me to look at the green label on the ground for international and domestic transfers, which caused us to walk out and take a long detour. In addition, when I looked at the bill, I found that the hotel had deducted money privately without sending an invoice receipt. It said that we consumed the mini bar. Ctrip helped to inquire and found out that it was chocolate, sparkling water, and potato chips, but we never used them. Everything we ate came from Green Supermarket. I asked for evidence, but the other party took too long to respond. Later, I communicated with Accor Group, and the other party told me that it was white wine and sparkling water produced in New Zealand. But no matter what it was, we did not consume anything in the hotel, so we would not blame you for these things. I don’t know why such mistakes happen, but this is a hotel under the Accor Group, which is outrageous. Ctrip’s active communication during this period is very reliable. I hope the hotel will pay attention to such problems and investigate the reasons carefully, so as not to disappoint customers.
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